Jira Service Management
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Best tool for incident management
What do you like best about the product?
It features a robust notification system that keeps all stakeholders informed via in-app, email, and mobile app channels. It clearly highlights ticket edits by showing what was changed and the previous values, while also maintaining a complete history of events from ticket creation to closure. The interface is intuitive and user-friendly.
What do you dislike about the product?
Nothing as such. The UI and font of the recent upgrade is bad. Last one was better.
What problems is the product solving and how is that benefiting you?
Bugs, feature requests, stories, tasks.
jira software usage in fretron pvt ltd
What do you like best about the product?
the most we like about Jira Service Management is its ease of use, allowing us to assign tasks to all members efficiently. It also offers ease of implementation, enabling us to quickly deploy task-tracking towers for all pending activities and monitor how far behind we are. Its ease of integration lets us connect with other tools seamlessly. Moreover, the customer support is responsive, and we frequently use the platform due to its wide number of features and frequency of use that make project management highly effective.
What do you dislike about the product?
the board is too long and it should be simple like asana
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us streamline task management, improve team collaboration, and resolve issues faster. It provides clear visibility into assigned tasks, automates workflows, and integrates easily with our existing tools. With real-time tracking and strong customer support, it enables better decision-making and keeps stakeholders informed—ultimately boosting our efficiency and accountability.
Best in the industry up until now
What do you like best about the product?
Jira Service Management by Atlassian is one of the most powerful and flexible IT service management (ITSM) tools available today. It’s widely used by teams of all sizes—from startups to large enterprises—to manage internal service requests, incidents, changes, and more.
Seamless Integration with Jira Software
Customizable Workflows
Seamless Integration with Jira Software
Customizable Workflows
What do you dislike about the product?
Automate repetitive tasks like ticket assignment, status updates, or notifications, saving time and reducing manual effort.
5. Powerful SLAs & Reporting
Track performance against SLAs, identify bottlenecks, and improve service delivery with strong reporting and dashboards.
6. Scalable for Growth
Whether you’re a small team or a large enterprise, Jira Service Management can scale to support complex service operation
5. Powerful SLAs & Reporting
Track performance against SLAs, identify bottlenecks, and improve service delivery with strong reporting and dashboards.
6. Scalable for Growth
Whether you’re a small team or a large enterprise, Jira Service Management can scale to support complex service operation
What problems is the product solving and how is that benefiting you?
7. Built-in ITIL Support
Comes with support for key ITIL processes like incident, problem, change, and asset management.
8. Marketplace Apps
Thousands of integrations and add-ons from the Atlassian Marketplace make it even more powerful and tailored to your needs.
Comes with support for key ITIL processes like incident, problem, change, and asset management.
8. Marketplace Apps
Thousands of integrations and add-ons from the Atlassian Marketplace make it even more powerful and tailored to your needs.
Amazing services - Jira Service Management (JSM)
What do you like best about the product?
Amazing - Jira Service Management (JSM) offers a robust and flexible platform for managing service requests, incidents, problems, and change management processes. Its seamless integration with Jira Software and Confluence enables effective collaboration between IT, DevOps, and business teams.
What do you dislike about the product?
Nothing as such- amazing product and its services
What problems is the product solving and how is that benefiting you?
Jira Service Management (JSM) offers a robust and flexible platform for managing service requests, incidents, problems, and change management processes. Its seamless integration with Jira Software and Confluence enables effective collaboration between IT, DevOps, and business teams.
JIRA review on panel
What do you like best about the product?
Jira is one of the best project management tools available today. It is very useful for all kinds of teams, whether they are in IT, support, or other departments. With Jira Service Management, we can easily track open tickets and monitor the progress of each task. The team can plan, assign, and manage their work in an organised way. It helps in improving productivity and coordination among team members. Everything is transparent, so nothing gets missed. Overall, it makes project handling much easier and more efficient for everyone involved.
What do you dislike about the product?
One thing I don’t like about Jira Service Management is that sometimes it is hard to find which ticket is assigned to me. The tool does not clearly show it, so I have to search a lot or ask others for help. This can waste time and cause confusion. Also, sometimes Jira does not guide me properly or give me a clear direction on what to do next. It feels like I am stuck or unsure about the next steps. If these issues are improved, Jira will become even more user-friendly and efficient for daily work.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps me manage my work more easily and in an organised way. In my role, I mainly review tickets that are created by the content team or management team. Whenever a new Jira ticket comes in, I get an automatic email. I open the ticket and check many things carefully. I make sure that the content written is correct and suitable, the mailer team has used the proper code, the CTA (Call to Action) has the correct title tag, and the overall design of the email looks good and is properly formatted. I do a full audit to ensure there are no mistakes. If everything is correct, I approve the ticket and close it in Jira. This process helps avoid errors and ensures smooth communication. Jira makes tracking all these tasks simple, and it improves the workflow between teams, which helps me do my job more efficiently.
Great CRM tool
What do you like best about the product?
Flexibility, search options, and modifications to the custom SDs
What do you dislike about the product?
Can be messy to learn, or can overwhelm, if it is not set up properly
What problems is the product solving and how is that benefiting you?
It solves the issue with reaching out and finding people responsible for various issues allowing me to have a single contact point for various teams
Jira Service Management
What do you like best about the product?
I like its service, and very much efficient to work
What do you dislike about the product?
Most of the time it is very convinient but sometimes it had a few bugs
What problems is the product solving and how is that benefiting you?
To monitor all the internal tickets
My love for Jira
What do you like best about the product?
It’s easy to track, prioritize, and manage customer requests in one place.
What do you dislike about the product?
Some features can be complex to set up and may require a learning curve.
What problems is the product solving and how is that benefiting you?
It helps manage and organize support tickets efficiently, improves team collaboration, and ensures faster response times—leading to better customer satisfaction.
JIRA Service Management is a great software platform
What do you like best about the product?
In my view, the standout characteristic of Jira Service Management is its extensive customization capabilities within Atlassian’s suite of tools. The ability to design tailored workflows and seamlessly integrate with Jira Software, Confluence, or Bitbucket enhances team collaboration. Additionally, the automation features reduce repetitive tasks, while the self-service portal grants users convenient access to the knowledge base. The platform's robust reporting and analytics capabilities are also noteworthy, as they play a crucial role in tracking and improving service performance.
What do you dislike about the product?
While Jira is known for its flexibility, some users feel that certain aspects of Jira Service Management are limited in customization options, particularly in workflows and forms.
What problems is the product solving and how is that benefiting you?
Jira Service Management simplifies the optimization of IT service requests and incidents through its customizable workflows, integration with other Atlassian tools, and automated features. The user-friendly interface and self-service portal enhance the end-user experience, while reporting tools provide measurable insights. However, it can be costly for smaller teams and may present a learning curve for new users. Overall, it is a powerful and flexible tool for enterprises aiming to improve their IT service management operations.
Good platform to managing service request and incident Easy to use highly customizable and excellent
What do you like best about the product?
We've had an excellent experience with Jira Service Management. The response time, ticket tracking, and overall service delivery have been outstanding. It’s a must-have for any service-oriented team
What do you dislike about the product?
Everything is good as per me, there is no con
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us efficiently manage and track service requests, incidents, and internal workflows across teams. It has streamlined our IT support and customer service processes by centralizing communication, automating repetitive tasks, and providing real-time visibility into ticket status.
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