Jira Service Management
AtlassianExternal reviews
937 reviews
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Very simple and easy to use
What do you like best about the product?
For jira service management system, it is very easy to keep track of issues and also it allows to reduce a lot of verbal communication which is very good as maintainance team is already quite busy
What do you dislike about the product?
Nothing particular that i don't like about the product as all the features that we need are already there
What problems is the product solving and how is that benefiting you?
We solve the query managment through jira that is any of our client who wants to ask any questions can raise ticket and team will share the information. And by using jira we have been ablento also keep track of any previous errors that we had encountered.
JIRA - Review
What do you like best about the product?
Easy to create incidents with fewer inputs. Jira is a user-friendly software for regular users. Development tracking is effortless by using Jira software. It will help us know the project updates, feedback, comments, etc.
What do you dislike about the product?
Pricing: I think its pricing is very high, and sometimes templates can't be changed by us. Sometimes it will be complicated to find the comments, and it will be the bottom of the incident. Performance is not good when you have a large number of tickets.
What problems is the product solving and how is that benefiting you?
We have been used JIRA software in our previous organization, and it will be a handy tool for different groups of people like Developers, Tester, project managers, etc. it helps the user create the sprints and distribute the work. As I am working in a support area, I will interact with different groups of people, and I can log my comments easily and let others know about the issue. We can easily maintain and document everything. "
A great CI CD tool, that I like to use every day during my work day
What do you like best about the product?
The UI UX of jeera is very good and to the point. Also, jeera has proper field to describe and categorise the issue.Overall it's very easy to work on jeera as it has all the things that a developer should know about his issue.
What do you dislike about the product?
There is nothing as such I dislike about Jeera software but yes they can certainly a little bit to add more subfields soo that the one who is raising the issue should not miss the details.
What problems is the product solving and how is that benefiting you?
We use it for tracking issues and incident that generally occur during development. It's a good way to solve issues and jeera provide us an easy way to track and patch those.
Recommendations to others considering the product:
It's a great tool for incident management, you should definitely go for it.
Modern service management, issue tracking and collaboration tool
What do you like best about the product?
Simplified UI and Ux.
Great for collaboration with the team.
It is easy to create service requests in jira service management.
Really easy to customise dashboards.
Great for collaboration with the team.
It is easy to create service requests in jira service management.
Really easy to customise dashboards.
What do you dislike about the product?
Lot's of features available so need somw time to explore and get to know all. Finding things or features are difficult some time also it gets stuck when open issues are more.
Can not add comment for multiple similar issues one time.
Can not add comment for multiple similar issues one time.
What problems is the product solving and how is that benefiting you?
Using this for service desk issue and tickets management for a client.
A convenient way to manage tickets
What do you like best about the product?
Tickets for support can be managed all in one place instead of across email aliases
What do you dislike about the product?
Occasionally the user interface for adding individuals to view or address tickets is non intuitive. For example, people are accidentally added to tickets sometimes
What problems is the product solving and how is that benefiting you?
As a one stop shop for tickets, there is no longer confusion over where to send requests, saving users time and effort
JIRA's Out-of-the-Box Service Desk
What do you like best about the product?
Easy to set up a ticketing system but can open up features to make it as complex as you need. The software integrates with monday.com for a high level executive overview.
What do you dislike about the product?
The navigation for the general administration is overly complex and confusing. Configuring email alerts are a little tricky to set up as require DNS and firewall configuration.
What problems is the product solving and how is that benefiting you?
Issue tracking with multiple users (both raising issues and resolving issues) was becoming too complex in a single spreadsheet. Having some proper dedicated software had the benefit of tracking time to resolve bugs/defects/new features, severity, priority, grouping and workload. Integrating with our GIT repository and branches also helped manage our overall workflow.
Recommendations to others considering the product:
It is relatively cheap and quick to set this up as a proof of concept.
One of the good issue tracking and work management tool
What do you like best about the product?
It is flexible to work with.
It can be integrated with any tool using the API and automate the ticketing process.
also present in clod for proper operation and maintenance
It can be integrated with any tool using the API and automate the ticketing process.
also present in clod for proper operation and maintenance
What do you dislike about the product?
I don't have any dislikes. It is one of the finest tools I have ever seen.
What problems is the product solving and how is that benefiting you?
One of the finest ticketing tool with multiple tool integrations
Fast support case handling and automaötion
What do you like best about the product?
Transparency and automation of existing support cases works good.
JSM has high uptime
JSM has high uptime
What do you dislike about the product?
Atlassian pricing is not cheap and support for small companies through user-driven forum.
What problems is the product solving and how is that benefiting you?
Client support cases are now much better handled compare to use JIRA build solutions.
Using JIRA Service Management for tickets assigned to different internal teams
What do you like best about the product?
I like that JIRA Service Management has first of all a unique Ticket/Case number. The ease of tagging colleagues is amazing. One can easily search as well using the Ticket number or name of the customer. I also love the "add a participant" feature.
What do you dislike about the product?
There are times when JIRA is not showing results when performing a search for a ticket number of customer name that I am sure exists. Not sure if it is a bug though.
What problems is the product solving and how is that benefiting you?
like what i said, there had been times when i would search for a customer name or a JIRA ticket #, and no results were found. another problem is re: attachments. sometimes, pasting e-mail items (which may include photos) aren't working.
For the benefits, i love the tagging feature. it can easily notify another colleague that an action is required from them.
For the benefits, i love the tagging feature. it can easily notify another colleague that an action is required from them.
Best Service Management tool for Ticket tracking and Status
What do you like best about the product?
Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place and keeps my team on track with goals.
What do you dislike about the product?
Everything is good, but customized dashboard creation and adding pie chart representation are a bit complex.
What problems is the product solving and how is that benefiting you?
For daily ticket/Incident/service request Status update, file sharing in the ticket, and workflow for the approval process.
To keep track of all tickets and download all tickets in excel format with all the comments and attachments.
To keep track of all tickets and download all tickets in excel format with all the comments and attachments.
Recommendations to others considering the product:
Best Ticketing tool and ease of use with all features.
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