Jira Service Management
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Jira Service Management
What do you like best about the product?
Jira Service Management enables us to keep track of all the incoming issues for IT to deal with. There are automation rules to configure, and metrics can be exported to measure your team's effectiveness.
What do you dislike about the product?
The back end can be very daunting if custom configuration is required. There are many levels of interdependent settings which need to be lined up to function properly.
What problems is the product solving and how is that benefiting you?
Previously, IT related issues were being reported haphazardly through whichever platform the reporter happened to be looking at at the time. This was too chaotic to be scalable as the company grew. The Jira Service Management console has allowed us to have proper queuing of issues with paths for escalation and proper SLA monitoring.
A good Service management tool
What do you like best about the product?
Out of the box feature set especially the helpdesk. The atlassian workflows are good and easy to configure. Features like inbuilt SLA reports, Dashboard widgets etc are very useful. Easy and intuitive to use. Very user-friendly UI. UX is awesome
What do you dislike about the product?
Start of week is sunday and cannot be changed and this has led us to using workarounds like SOW + 1D etc to make it Monday. This is a very easy configuration and should have been provided by Atlassian. The visual elements of the reports are not configurable.
What problems is the product solving and how is that benefiting you?
Internal and External helpdesk and service desk. We are the atlassian consultants for may of the clients. Their whole service management runs on Atlassian JSM and software development on Jira Software.
JIRA service manager is a best tool to record and track service requests
What do you like best about the product?
Best about JIRA story is very user friendly and custom based were can add related fields like the score which denotes the amount of time worked on each requests
What do you dislike about the product?
I have not come across anything which dislike so far
What problems is the product solving and how is that benefiting you?
We used in our environment to track each service which we implement in our production network.So this JIRA story will help anyone to understand the progression of each task
Recommendations to others considering the product:
Can we include an ala running as well and alarm when it breaches
A simple to use Service management tool
What do you like best about the product?
Minimalistic UI, easy operation. Atlassian cloud is reponsive and fast. The atlassian out of the box SM is very customisable and has a lot of options. Similarly the ITSM workflows are also very good and is configurable
What do you dislike about the product?
Start of week option is Sunday and cannot be changed. Eventhough the reporting options are good, atlassian could put some work into it. For the purpose of simplicity and UI attractiveness, they have let go of legends and markers and lines pointers etc in the visual reports and cannot be added/customised
What problems is the product solving and how is that benefiting you?
Internal ITSM tool, customer support tool
Best for Project Management
What do you like best about the product?
It is best for managing and projects. It helps us work and collaborate with the team teams on a single platform.
It is the way to track bugs and prioritize them accordingly.
It is the way to track bugs and prioritize them accordingly.
What do you dislike about the product?
Sometimes I face the Jira server is less responsive. It could provide a better UI to create a better dashboard.
What problems is the product solving and how is that benefiting you?
We can create different Projects with several teams.
We can prioritize the works based on the priority.
It helps to create project management-related works which can be tracked easily within the component owner.
We can also add the labels to put in a separate order based on the issues.
We can prioritize the works based on the priority.
It helps to create project management-related works which can be tracked easily within the component owner.
We can also add the labels to put in a separate order based on the issues.
Very simple and easy to use
What do you like best about the product?
For jira service management system, it is very easy to keep track of issues and also it allows to reduce a lot of verbal communication which is very good as maintainance team is already quite busy
What do you dislike about the product?
Nothing particular that i don't like about the product as all the features that we need are already there
What problems is the product solving and how is that benefiting you?
We solve the query managment through jira that is any of our client who wants to ask any questions can raise ticket and team will share the information. And by using jira we have been ablento also keep track of any previous errors that we had encountered.
JIRA - Review
What do you like best about the product?
Easy to create incidents with fewer inputs. Jira is a user-friendly software for regular users. Development tracking is effortless by using Jira software. It will help us know the project updates, feedback, comments, etc.
What do you dislike about the product?
Pricing: I think its pricing is very high, and sometimes templates can't be changed by us. Sometimes it will be complicated to find the comments, and it will be the bottom of the incident. Performance is not good when you have a large number of tickets.
What problems is the product solving and how is that benefiting you?
We have been used JIRA software in our previous organization, and it will be a handy tool for different groups of people like Developers, Tester, project managers, etc. it helps the user create the sprints and distribute the work. As I am working in a support area, I will interact with different groups of people, and I can log my comments easily and let others know about the issue. We can easily maintain and document everything. "
A great CI CD tool, that I like to use every day during my work day
What do you like best about the product?
The UI UX of jeera is very good and to the point. Also, jeera has proper field to describe and categorise the issue.Overall it's very easy to work on jeera as it has all the things that a developer should know about his issue.
What do you dislike about the product?
There is nothing as such I dislike about Jeera software but yes they can certainly a little bit to add more subfields soo that the one who is raising the issue should not miss the details.
What problems is the product solving and how is that benefiting you?
We use it for tracking issues and incident that generally occur during development. It's a good way to solve issues and jeera provide us an easy way to track and patch those.
Recommendations to others considering the product:
It's a great tool for incident management, you should definitely go for it.
Modern service management, issue tracking and collaboration tool
What do you like best about the product?
Simplified UI and Ux.
Great for collaboration with the team.
It is easy to create service requests in jira service management.
Really easy to customise dashboards.
Great for collaboration with the team.
It is easy to create service requests in jira service management.
Really easy to customise dashboards.
What do you dislike about the product?
Lot's of features available so need somw time to explore and get to know all. Finding things or features are difficult some time also it gets stuck when open issues are more.
Can not add comment for multiple similar issues one time.
Can not add comment for multiple similar issues one time.
What problems is the product solving and how is that benefiting you?
Using this for service desk issue and tickets management for a client.
A convenient way to manage tickets
What do you like best about the product?
Tickets for support can be managed all in one place instead of across email aliases
What do you dislike about the product?
Occasionally the user interface for adding individuals to view or address tickets is non intuitive. For example, people are accidentally added to tickets sometimes
What problems is the product solving and how is that benefiting you?
As a one stop shop for tickets, there is no longer confusion over where to send requests, saving users time and effort
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