Jira Service Management
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Jira Service Management to track and deliver various technology projects
What do you like best about the product?
JIRA is integrated with the tasks to be performed that can be shared with the orgization with a 'tracking' number and assignments can be delegated to various stakeholders
What do you dislike about the product?
The software platform is more geared towards the technology teams, so other teams like finance or business lines may not have the complete clarity around the issues and the flow of the item
What problems is the product solving and how is that benefiting you?
The problems being solved are issues that are that are being brought up in a technology driven environment. When there isn't a solution for a problem, it is logged in JIRA and delegated to the appropriate people. The benefits are that it is driven by a 'tracking' number that can be assigned in other platforms such as confluence.
Easy to use
What do you like best about the product?
It is very easy to use, and anyone can work on it.
What do you dislike about the product?
If the page looked more appealing like by adding more color to the page.
What problems is the product solving and how is that benefiting you?
Our business used working it for creating business tickets and solving them
I am using JIRA service management tool for support tickets
What do you like best about the product?
Most liked is automatically create the support ticket whenever received any mail from the client support team.
What do you dislike about the product?
Other users weren't able to update the ticket from the same team.
What problems is the product solving and how is that benefiting you?
Decreasing support time as well all tickets are in one place will help to create reports
Jira Ticketing Tool review
What do you like best about the product?
It is a good software, a very reliable and is reasonably easy to use. There are various options to pull up reports using xml, html or pdf which allows me to choose my preference, I can also customize it depending on my needs.
What do you dislike about the product?
Sometimes it's slow, I need to switch VPN connection in order to perform my daily tasks and as someone who has admin access it is challenging to setup in since there are no collaboration features
What problems is the product solving and how is that benefiting you?
We are support various of projects and it is a good thing that Jira has a customer portal, it gives us visibility to their tickets in such ways that we can address their issues in a timely manner
Recommendations to others considering the product:
I highly recommend Jira as a ticketing tool, aside from the fact that it has a customer portal that any clients can easily raise their tickets so the techs can address their concerns immediately/in a timely manner. It is also accessible through mobile and desktop. The user interface is user friendly and you can easily adapt to the tabs.
Very easy to use
What do you like best about the product?
I like Jira service desk especially very organize when it comes of handling tickets because you will be able to see each priority from high to low priority and there is a comment section where you can input remarks as well as there is a list of assignee where you can assign the task.
What do you dislike about the product?
On my side there is nothing to dislike another suggestion is make a Jira service desk application it is more easier than opening it on browser.
What problems is the product solving and how is that benefiting you?
In other way when it comes of handling problems or tickets with jira it is easy to solve the problem because there is a specific answered where you can just simply click it is very organized when it comes of handling tickets to solved. so overall very easy. so in this case I will highly recommend to use this since it is very ogranizable and collaborable Software to use.
Recommendations to others considering the product:
Yes I will Highly recommend this software it is very easy to use when it comes of handling incident tickets.
Jira Servicedesk Best Ticketing Tool
What do you like best about the product?
The thing that I like with Jira Servicedesk is that it is very user friendly and I can design my own dashboard for better visibility and monitoring for our team. It can also generate reports to better interpret the number of tickets we handled everyday.
What do you dislike about the product?
I haven’t seen any downsides aside from being slow sometimes but it might be my internet connection and not the Jira Servicedesk itself. I haven’t experienced any other issues using it and I will recommend it to other organizations who are looking for best ticketing tool.
What problems is the product solving and how is that benefiting you?
It is best for reviewing Incident and Request tickets which is very applicable for our role as a Servicedesk. There are also reports that can be easily extracted from it. The fields are also great wherein on the other ticketing tool I’m having a hard time to find it since the name of the field is not synchronized.
Recommendations to others considering the product:
Please use this ticketing tool because it has everything that others can offer.
Jira is simply better!
What do you like best about the product?
I enjoy the ability to send 1 help ticket to multiple people & departments. The ease of use is very easy; so easy it requires minimum training. Finally I like the ability to add tickets in Jira from email as well as within Microsoft Teams. Jira allows for real time tracking when a help ticket is submitted, so you'll know at what stage someone's help is in in real time.
What do you dislike about the product?
Jira is Web-based only; I'd like to see a desktop app possibly, which wouldn't rely on an internet browser. For me personally I do wish there was a Dark Mode!
What problems is the product solving and how is that benefiting you?
The smoother transitions between workflows as well as multiple departments is great. Jira helps a member of one department compose an email, send it, which can then trigger Jira into action. It helps triage multiple issues to the correct departments, allowing for many people to have visibility on one ticket. Finally, the tracking is amazing. As long as it's used correctly, you can track the status of a help desk ticket in real time
JIRA Servicedesk our tool for project documentation
What do you like best about the product?
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
What do you dislike about the product?
What I can say that I may dislike about JIRA is sometimes it is slow? But other than I didn't notice any other things that I dislike in using JIRA.
What problems is the product solving and how is that benefiting you?
Our clients are using JIRA as well to log their problems. We as servicedesk can easily see those PR tickets raised by our clients. We can easily attend to their concerns since it is visible to us. We can also contact or reach out to the reporter who created the PR ticket by leaving a comment to the PR ticket.
Recommendations to others considering the product:
I recommend JIRA Service Desk to others since this is the best software that you can use for creating a ticket request or raising any concerns. Their is a customer portal that you can log in to for the support team to be able to visibly see the issue you are experiencing.
Amazing Service Desk Tool
What do you like best about the product?
I love how simple it is to assign various tickets to employees. Jira Service Desk gives such a solid and user friendly interface for clients/customers to use! In addition, I like how you can tag tickets to make queues and run reports about the time it takes to resolve various types of ticket requests. This helps tremendously in getting reports created and run.
What do you dislike about the product?
The least helpful thing about Jira Service Desk is the difficulty in creating queues for individual employees to use based upon labels. This is a minor inconvenience and does not detract too much from the overall user experience for Jira Service Desk platform.
What problems is the product solving and how is that benefiting you?
My organization is solving eBook requests, requests for IP Assets and other Digital Operations related tasks. Jira Software creates a smooth queue that is easy to manage large number of service desk personnel.
Recommendations to others considering the product:
I would strongly recommend Jira Service Desk. It is relatively simple to setup and works super smoothly! In addition this software is very snappy and I love the email service. Jira Service Desk will email directly to clients and those that tickets are assigned to with the name of the individual that made the change/comment but they will come from a standardized email address so you are not giving up any employee's work emails.
Everything in one place.
What do you like best about the product?
JIRA provides the best communication between colleagues. Issues and tickets are very easy to manipulate with. This makes great cooperation in our firm. Also JIRA is perfect when it comes to notifications. No useless notifications, just the right ones you need to understand your task. Also never had problem with their servers and everything was running up now. Support isn't bad either , when something was needed support was very quick and resolved our issue through teamviewer as a quick solution so we didn't have to wait for our administrator.
What do you dislike about the product?
The admin needs to set how everyone will use JIRA, this takes time, otherwise, I don't really see anything bad on JIRA. Also filtering tasks is more complicated than I expected, but you can use to it. What I also don't like that much but it's just a useless point is that it automatically logs you out every single day so you have to use also 2FA and login every single day.
What problems is the product solving and how is that benefiting you?
We are solving problems that our customer report in technical field. The benefits of this software are great. Everything is in one place - every ticket has its own comments, images, assigning, epics, dashboards , projects , issues , boards , structures and test and everything we need to recognize what needs to be done first.
Recommendations to others considering the product:
Make one guy setup the whole software, admin is really needed. He should setup it like everyone will understand when they log in to JIRA.
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