Jira Service Management
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Best to use as it performs proper flow to a ticket , where to assign, whom to assign, etc.
What do you like best about the product?
sidebars, functions,easy project handling, creating ticket.
What do you dislike about the product?
Nothing yet. hope it feels better till i work on it.
What problems is the product solving and how is that benefiting you?
We use JIRA to track the service tickets that we are recieving from client.
Jira is very efficient and the UI/UX of the website is extremely easy to use
What do you like best about the product?
The UI/UX is easy to navigate between different queries
What do you dislike about the product?
For some people the interface might be a little tricky
What problems is the product solving and how is that benefiting you?
The most efficient use of JIRA is through IT service desk because it is easy within our organIzation to navigate the issues related to IT
Jira is great but the ticketing sub-options are not so convenient to find and use .
What do you like best about the product?
Is a great ticketing options with the most number of fields where I can populate the minutest of the details of the ticket .
What do you dislike about the product?
Navigating through the Jira tool can be a challenge as there are so many fields and at times I struggle to get on to the view I saw a few days ago in a ticket to check out few details .
What problems is the product solving and how is that benefiting you?
It serves as a great tool for change management as there are separate fields for time slot, and to populate the purpose , back up plan , failover plan , etc ,where it very easy for the change approver to understand the ticket in one view preventing back and forth email comms .
As i am working as a site reliability engineer / cloud engineer, i use Jira tool for handling cases
What do you like best about the product?
as we need to work within in customer SLA it is quite better
What do you dislike about the product?
as of now nothing much but i find i am unable to cancel Ticket that i had raised
What problems is the product solving and how is that benefiting you?
To handle customer concern based on priority and urgency
Tracking and maintaining end to end flow is best part
What do you like best about the product?
It has considered all the fields needed to track and keep updating anything about a task which helps nothing left to track on excel sheet or elsewhere. It's timely UI / UX changes to adapt to human behavior is good.
What do you dislike about the product?
There is no option on a project to multi select tasks and change there status. Have to do one by one. Similar there should be a AI chatbot where we can type "move all tasks in in progress to done status" And it should do this
What problems is the product solving and how is that benefiting you?
Mainly creating backlogs and converting selected tickets to a sprint is best part.
Easy to use even for Non-Tech employees
What do you like best about the product?
JIRA is used by most of the companies for escalation management related to bug fixes, deployments. Pretty easy to navigate through.
What do you dislike about the product?
Nothing I can think of for now, maybe if we can have SLA based notifications?
What problems is the product solving and how is that benefiting you?
Maintaining the big fixes, submitting database fixes
"Solid tool for tracking work and progress
What do you like best about the product?
The intuitive ticketing system and seamless integration with other Atlassian tools make it easy to manage requests and track progress across teams. It’s flexible, scalable, and helps keep everything organize
What do you dislike about the product?
Sometimes the interface can feel a bit cluttered, especially for new users. It takes a little time to get used to where everything is and how to set things up efficiently.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us manage and track incoming support requests in one place. It makes it easier to assign tickets, set priorities, and follow up with users efficiently. Having a clear view of SLAs and workflows has improved our response times and overall organization.
Easy Use Product
What do you like best about the product?
Everything is easy to use, any issues get solved immediatley in a timly manor.
What do you dislike about the product?
Nothing I can say that I really dislike in all honesty.
What problems is the product solving and how is that benefiting you?
Its beneficial in everyway.
Quick way to stay on top of your IT tasks
What do you like best about the product?
I like how it can be integrated with other platforms such as slack and I can see my requests as well as any notes right there.
What do you dislike about the product?
All of the updates that get made every time someone does anything. It sends an update with that part crossed out. It can get overwhelming.
What problems is the product solving and how is that benefiting you?
We work remotely and are all in different states (sometimes countries), and so when we make a Jira ticket, it alerts our on call engineers wherever they are to come on and help. We know someone will always respond if we mark it as on all urgent.
Easy and efffective, organized communication
What do you like best about the product?
This tool is great to lay out a work plan and flow for either single or kultistep projects and workflows.
the ability to add CI/CD pipelines and hooks for automation is a great feature.
management of permissions, additional services and ticketing is essential to team and project management.
the ability to add CI/CD pipelines and hooks for automation is a great feature.
management of permissions, additional services and ticketing is essential to team and project management.
What do you dislike about the product?
It can be fussy, bloated and some features are premeium or not available limitingits use. the api can be a but hard to use at times.
What problems is the product solving and how is that benefiting you?
Automation hooks, ticketing for user requests, project management and organization with subtasks and ticketing
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