Jira Service Management
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Easiest Bug tracker Service manager
What do you like best about the product?
When using the software, it is very easy to use managing and streamlining the projects according to the requirement. It is a great tool with a perfect overview to work with. Once started a project, finding and managing things and to have a track is really easy comparatively. User friendly is the most useful thing nowadays, for the beginners, to prefer this application. Also, it is easy to keep the track of the issues created and resolved.
What do you dislike about the product?
Sometimes it feels confusing as to search a ticket, unable to find them with proper category and mentioned filters. If a user is having a lot of tickets then trouble begins finding the old one even with proper title and categorization. Other than that works really good.
What problems is the product solving and how is that benefiting you?
As mentioned, it's user friendly to like working with them with good UI and required parts observed easily. The whole scenario of managing the bugs and tracking the solved ones is the main benefit after starting using this application.
Great tool for tracking your inventory
What do you like best about the product?
This tool is great for alloting things to people and keeping track of it
What do you dislike about the product?
UI slightly but not much, notany things to dislike
What problems is the product solving and how is that benefiting you?
The inventory management is eased so much. With all the details of each and every quipment like price , time, modle etc
Recommendations to others considering the product:
It's very simple to use, my advice will be you should use it if you have relevant work
Easy to set up, easy to train, easy to use
What do you like best about the product?
The ease in which you can set up and pulbish a new servcie desk is fantastic. Scales nicely we run over 100 services desks and have a minimal support team to support.
What do you dislike about the product?
lack of flexibility in portal intake pages, there is not a lot of cusotmization that can be down with the portal pages as they are. Grouping pages together is also not very easy.
What problems is the product solving and how is that benefiting you?
Quick roll out of servcies. Sepration of project form intake work. We rapidly moved onboarded over 100 poeple and desks in a two week period.
Recommendations to others considering the product:
understand the implications of creating custom fields and the view form botht eh cusotemr side and the service desk side.
Jira Service Management; Monitoring jobs, bugs or instructions
What do you like best about the product?
Design your app with agile software; improve your organization workflow. We started incorporating the Jira Support Desk primarily for tool procurement requests, and it has now become a key tool with how our colleagues are searching for support between the divisions of the company. We now have work desks to manage IT, HR, accounting, marketing, procurement and service delivery.
What do you dislike about the product?
The implementation of different Request Forms is time-consuming and normally requires technical assistance from our IT staff at desk of everyone. But say the job products are inaccessible for a prolonged period of time, nothing triggers any more alerts or notifications to managers except by voting for them.
What problems is the product solving and how is that benefiting you?
It incorporates all for you, streamlining all mobile growth. The workflows of the organization are designed as a versatile manager. Track all software, resources, market, development, finances, HR, constitutional, auditing processes. Establish fields and business procedures, and see the applications for personalized tracking. Invite team members, assign tasks, work together, and get informed.
Atlassian is a workflow to help people organize their work
What do you like best about the product?
help us organizing and directing the project to a right way
What do you dislike about the product?
backend a little bit complicated.
service desk is a very nice tool but the cost is too high for small companies.
for 5 agents or less should be less expensive to be able to support such services and thus more subscribers
service desk is a very nice tool but the cost is too high for small companies.
for 5 agents or less should be less expensive to be able to support such services and thus more subscribers
What problems is the product solving and how is that benefiting you?
Tasks related to my clients
Perfect ticketing tool if you are looking for things to happen swiftly
What do you like best about the product?
- we have a option to customize it and use it in any possible way.
- The way the flow of the ticket tool is designed.
- the way members involved in the team are updated
- The way the flow of the ticket tool is designed.
- the way members involved in the team are updated
What do you dislike about the product?
I think JIRA should publish or provide guidelines about the types of 3rd part extensions which it supports.
Example : Zephyr
Example : Zephyr
What problems is the product solving and how is that benefiting you?
We are now from less organized to more organized.
We are able to reach more people in less time.
We are able to reach more people in less time.
Recommendations to others considering the product:
Ya if you can publish the list of 3rd party tool s which you support will help us a lot
Excellent sollution service desk and management.
What do you like best about the product?
I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators.
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators.
What do you dislike about the product?
The solution is very good and at the moment we have not encountered problems, I can only add that at the time of implementationIn, we need time for an correct flow and other issue, recieve a lot of email for an job order (need work for this).
What problems is the product solving and how is that benefiting you?
With this solution, I have control of my tasks and management indicators.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal.
Recommendations to others considering the product:
If you need a solution efficient and effective, this is!
DraftKings Player Advocate Team Lead
What do you like best about the product?
It's pretty simple and straightforward to use.
What do you dislike about the product?
I dislike that when you add a media file, it isn't transferred to the ticket.
What problems is the product solving and how is that benefiting you?
We usually handle dev or technical related tickets.
Jira a very helpful tool.
What do you like best about the product?
Jira was a tool which was so user friendly that it used to get integrated easily with other CRM's and was easy to manage tickets.
What do you dislike about the product?
Viewing of tickets was sometimes not so user friendly
What problems is the product solving and how is that benefiting you?
Tickets raised to engineering teams about feature request or something broken within the code. It was easy to track down the progress of the ticket.
JIra for the newcomer
What do you like best about the product?
It's great to have all service tickets in one place and you can easily check the status of your service request and add other users.
What do you dislike about the product?
You can't see your question is the automated response
What problems is the product solving and how is that benefiting you?
having all service requests in one portal has helped with timely responses
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