Jira Service Management
AtlassianExternal reviews
945 reviews
from
and
External reviews are not included in the AWS star rating for the product.
JIRA's Out-of-the-Box Service Desk
What do you like best about the product?
Easy to set up a ticketing system but can open up features to make it as complex as you need. The software integrates with monday.com for a high level executive overview.
What do you dislike about the product?
The navigation for the general administration is overly complex and confusing. Configuring email alerts are a little tricky to set up as require DNS and firewall configuration.
What problems is the product solving and how is that benefiting you?
Issue tracking with multiple users (both raising issues and resolving issues) was becoming too complex in a single spreadsheet. Having some proper dedicated software had the benefit of tracking time to resolve bugs/defects/new features, severity, priority, grouping and workload. Integrating with our GIT repository and branches also helped manage our overall workflow.
Recommendations to others considering the product:
It is relatively cheap and quick to set this up as a proof of concept.
One of the good issue tracking and work management tool
What do you like best about the product?
It is flexible to work with.
It can be integrated with any tool using the API and automate the ticketing process.
also present in clod for proper operation and maintenance
It can be integrated with any tool using the API and automate the ticketing process.
also present in clod for proper operation and maintenance
What do you dislike about the product?
I don't have any dislikes. It is one of the finest tools I have ever seen.
What problems is the product solving and how is that benefiting you?
One of the finest ticketing tool with multiple tool integrations
Fast support case handling and automaötion
What do you like best about the product?
Transparency and automation of existing support cases works good.
JSM has high uptime
JSM has high uptime
What do you dislike about the product?
Atlassian pricing is not cheap and support for small companies through user-driven forum.
What problems is the product solving and how is that benefiting you?
Client support cases are now much better handled compare to use JIRA build solutions.
Using JIRA Service Management for tickets assigned to different internal teams
What do you like best about the product?
I like that JIRA Service Management has first of all a unique Ticket/Case number. The ease of tagging colleagues is amazing. One can easily search as well using the Ticket number or name of the customer. I also love the "add a participant" feature.
What do you dislike about the product?
There are times when JIRA is not showing results when performing a search for a ticket number of customer name that I am sure exists. Not sure if it is a bug though.
What problems is the product solving and how is that benefiting you?
like what i said, there had been times when i would search for a customer name or a JIRA ticket #, and no results were found. another problem is re: attachments. sometimes, pasting e-mail items (which may include photos) aren't working.
For the benefits, i love the tagging feature. it can easily notify another colleague that an action is required from them.
For the benefits, i love the tagging feature. it can easily notify another colleague that an action is required from them.
Best Service Management tool for Ticket tracking and Status
What do you like best about the product?
Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place and keeps my team on track with goals.
What do you dislike about the product?
Everything is good, but customized dashboard creation and adding pie chart representation are a bit complex.
What problems is the product solving and how is that benefiting you?
For daily ticket/Incident/service request Status update, file sharing in the ticket, and workflow for the approval process.
To keep track of all tickets and download all tickets in excel format with all the comments and attachments.
To keep track of all tickets and download all tickets in excel format with all the comments and attachments.
Recommendations to others considering the product:
Best Ticketing tool and ease of use with all features.
Easiest Bug tracker Service manager
What do you like best about the product?
When using the software, it is very easy to use managing and streamlining the projects according to the requirement. It is a great tool with a perfect overview to work with. Once started a project, finding and managing things and to have a track is really easy comparatively. User friendly is the most useful thing nowadays, for the beginners, to prefer this application. Also, it is easy to keep the track of the issues created and resolved.
What do you dislike about the product?
Sometimes it feels confusing as to search a ticket, unable to find them with proper category and mentioned filters. If a user is having a lot of tickets then trouble begins finding the old one even with proper title and categorization. Other than that works really good.
What problems is the product solving and how is that benefiting you?
As mentioned, it's user friendly to like working with them with good UI and required parts observed easily. The whole scenario of managing the bugs and tracking the solved ones is the main benefit after starting using this application.
Great tool for tracking your inventory
What do you like best about the product?
This tool is great for alloting things to people and keeping track of it
What do you dislike about the product?
UI slightly but not much, notany things to dislike
What problems is the product solving and how is that benefiting you?
The inventory management is eased so much. With all the details of each and every quipment like price , time, modle etc
Recommendations to others considering the product:
It's very simple to use, my advice will be you should use it if you have relevant work
Easy to set up, easy to train, easy to use
What do you like best about the product?
The ease in which you can set up and pulbish a new servcie desk is fantastic. Scales nicely we run over 100 services desks and have a minimal support team to support.
What do you dislike about the product?
lack of flexibility in portal intake pages, there is not a lot of cusotmization that can be down with the portal pages as they are. Grouping pages together is also not very easy.
What problems is the product solving and how is that benefiting you?
Quick roll out of servcies. Sepration of project form intake work. We rapidly moved onboarded over 100 poeple and desks in a two week period.
Recommendations to others considering the product:
understand the implications of creating custom fields and the view form botht eh cusotemr side and the service desk side.
Jira Service Management; Monitoring jobs, bugs or instructions
What do you like best about the product?
Design your app with agile software; improve your organization workflow. We started incorporating the Jira Support Desk primarily for tool procurement requests, and it has now become a key tool with how our colleagues are searching for support between the divisions of the company. We now have work desks to manage IT, HR, accounting, marketing, procurement and service delivery.
What do you dislike about the product?
The implementation of different Request Forms is time-consuming and normally requires technical assistance from our IT staff at desk of everyone. But say the job products are inaccessible for a prolonged period of time, nothing triggers any more alerts or notifications to managers except by voting for them.
What problems is the product solving and how is that benefiting you?
It incorporates all for you, streamlining all mobile growth. The workflows of the organization are designed as a versatile manager. Track all software, resources, market, development, finances, HR, constitutional, auditing processes. Establish fields and business procedures, and see the applications for personalized tracking. Invite team members, assign tasks, work together, and get informed.
Atlassian is a workflow to help people organize their work
What do you like best about the product?
help us organizing and directing the project to a right way
What do you dislike about the product?
backend a little bit complicated.
service desk is a very nice tool but the cost is too high for small companies.
for 5 agents or less should be less expensive to be able to support such services and thus more subscribers
service desk is a very nice tool but the cost is too high for small companies.
for 5 agents or less should be less expensive to be able to support such services and thus more subscribers
What problems is the product solving and how is that benefiting you?
Tasks related to my clients
showing 161 - 170