Jira Service Management
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A great ITSM Tool
What do you like best about the product?
I like that it works very well with other Atlassian tools like Jira Software and Confluence. It helps me to organize support requests, incidents, and changes in one place. The customer portal is easy to use and friendly to them.
What do you dislike about the product?
Setting it up for the first time can be a bit complicated but now is used every day for IT support task.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps organize and track IT support requests.
Excellent Ticketing system and approval application
What do you like best about the product?
It's easy to implement. We use it more frequently for approvals. It has easy and numerous purposes to use. Customer suppor is super helpful.
What do you dislike about the product?
Slightly slow but responsive. The speed can be increased for fast communication.
What problems is the product solving and how is that benefiting you?
Smart and excelent ticketing system for certain features like IT, database, approvals, help ,research, application error etc. Previoiusly theser were managed through email and spread sheet. Now tracking and follow up is much easier. Response rate increases the time.
Jira Service Management is a pretty good piece of software for Bug Tracking.
What do you like best about the product?
I like the way that with Jira Service Managament makses it easy to create an Epic and then nest all the bugs under that top level
What do you dislike about the product?
I think that some of the screens in Jira Service Managament are a little outdated and could be brought up to date.
What problems is the product solving and how is that benefiting you?
We use Jira Service management as our Customer Relationship management tool to interact with customer and track all their issues.
Team Leader Web Analyst
What do you like best about the product?
Ease of use, flexibility, stability,
What do you dislike about the product?
Nothing to add, everything has been working very well for years
What problems is the product solving and how is that benefiting you?
Uniformity of requests - everything is in one place.
search for requests very easy
linking of requests very practical
assignment of requests
archive
search for requests very easy
linking of requests very practical
assignment of requests
archive
Most used ticketing system in industry
What do you like best about the product?
Jira service managenent tool is used for ticket and tracking purpose. We can track all the tickets at one place
What do you dislike about the product?
The responsive time whole loading the page is high compared to other tools in the market.
What problems is the product solving and how is that benefiting you?
Jira service management tool workflows are configurable and tracking will be very easy.
super nice
What do you like best about the product?
the ticket management system and the tracking is nice
What do you dislike about the product?
super there are no issues so far i am happy
What problems is the product solving and how is that benefiting you?
It ticketing system
A Extradinoary Ticketing Tool
What do you like best about the product?
Jira Helps It organization with N number of features.Not A high recommonded space , we can implement many automation things, And now a days it help ful to all empolyee to see work details and tickets and get approval easier.
Ver good backend support for the jira users.
A custom dashboards for teams in organization and gives good alerting in slack integration.It helps in use day to day activities in Soc related .We use it in day to day. It is built in cloud environment.
Ver good backend support for the jira users.
A custom dashboards for teams in organization and gives good alerting in slack integration.It helps in use day to day activities in Soc related .We use it in day to day. It is built in cloud environment.
What do you dislike about the product?
No disadvantes as per now i use liked a lot
What problems is the product solving and how is that benefiting you?
It solved the ticket helping for IT team to identify the type of alert .
Jira Service Management is the best
What do you like best about the product?
The interface is straightforward, making it simple for everyone to find what they need without getting lost.
What do you dislike about the product?
Setting up workflows and customizations can be time-consuming and sometimes confusing. sometimes i feel like it require a developer to do that
What problems is the product solving and how is that benefiting you?
It was hard to keep track of service requests, now Jira organizes everything, so we can respond quickly and nothing slips through the cracks.
Jira Service and project management
What do you like best about the product?
Streamlined project management as well as queue management
What do you dislike about the product?
Notification settings on Jira when new tickets are created. Being browser based you manually have to refresh in order to see any changes to the lobby
What problems is the product solving and how is that benefiting you?
Service desk and ITSM split to streamline ticket queries appropriate for support teams as they have been configured
Not my favorite Csm app, but solid.
What do you like best about the product?
Easy to navigate. Sharing across multiple teams is crucial in roles like mine, and I'm able to manage all of my tasks with ease.
What do you dislike about the product?
There is a learning curve. I feel better onboarding and training can improve the process
What problems is the product solving and how is that benefiting you?
It keeps my service level tickets seamlessly linked to my projects and dependencies. Improves communication cross functional
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