Jira Service Management
AtlassianExternal reviews
945 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Perfect ticketing tool if you are looking for things to happen swiftly
What do you like best about the product?
- we have a option to customize it and use it in any possible way.
- The way the flow of the ticket tool is designed.
- the way members involved in the team are updated
- The way the flow of the ticket tool is designed.
- the way members involved in the team are updated
What do you dislike about the product?
I think JIRA should publish or provide guidelines about the types of 3rd part extensions which it supports.
Example : Zephyr
Example : Zephyr
What problems is the product solving and how is that benefiting you?
We are now from less organized to more organized.
We are able to reach more people in less time.
We are able to reach more people in less time.
Recommendations to others considering the product:
Ya if you can publish the list of 3rd party tool s which you support will help us a lot
Excellent sollution service desk and management.
What do you like best about the product?
I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators.
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators.
What do you dislike about the product?
The solution is very good and at the moment we have not encountered problems, I can only add that at the time of implementationIn, we need time for an correct flow and other issue, recieve a lot of email for an job order (need work for this).
What problems is the product solving and how is that benefiting you?
With this solution, I have control of my tasks and management indicators.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal.
Recommendations to others considering the product:
If you need a solution efficient and effective, this is!
DraftKings Player Advocate Team Lead
What do you like best about the product?
It's pretty simple and straightforward to use.
What do you dislike about the product?
I dislike that when you add a media file, it isn't transferred to the ticket.
What problems is the product solving and how is that benefiting you?
We usually handle dev or technical related tickets.
Jira a very helpful tool.
What do you like best about the product?
Jira was a tool which was so user friendly that it used to get integrated easily with other CRM's and was easy to manage tickets.
What do you dislike about the product?
Viewing of tickets was sometimes not so user friendly
What problems is the product solving and how is that benefiting you?
Tickets raised to engineering teams about feature request or something broken within the code. It was easy to track down the progress of the ticket.
JIra for the newcomer
What do you like best about the product?
It's great to have all service tickets in one place and you can easily check the status of your service request and add other users.
What do you dislike about the product?
You can't see your question is the automated response
What problems is the product solving and how is that benefiting you?
having all service requests in one portal has helped with timely responses
Easily exportable reports. Easy UI. We use it to track requests from 1500+ employees.
What do you like best about the product?
Easy UI for our agents to interact with. Great administrative tool tooling.
What do you dislike about the product?
Over engineered for tracking simpler things sometimes.
What problems is the product solving and how is that benefiting you?
We use it to intake help desk requests, requests for software licenses, hardware, and troubleshooting. We also use it for escalations from agents and tracking things we need to report on externally.
Improving customer support with Jira Service Desk
What do you like best about the product?
I do appreciate the ability to customize service configuration.
What do you dislike about the product?
I would like more tools for presenting trends and performance statistics
What problems is the product solving and how is that benefiting you?
We needed a tool that can allow worldwide staff get see customer service requests and to allow status and updates to be instantaneously seem by the whole team.
Recommendations to others considering the product:
Be sure to involve users and customers when setting up the system and be willing to take advantage of being able to adjust along the way in response to real user experience.
Robust solution, great for ITSM
What do you like best about the product?
The most compelling selling point is that it integrates with other Atlassian products. We were already using Jira and confluence so it was a good fit. Also extremely helpful is that it is divisible into different projects, so it is very useful for different departments. Default reports are useful and well designed. Customizing ticket workflows helped to meet some of our more complex needs. Less important but still a nice to have - the overall interface is clean and modern and definitely is a market leader when it comes to this based on other platforms we've explored. Atlassian forums are a great way to have questions answered.
What do you dislike about the product?
Back end UI could use improvement, such as ticket management (which can be improved by adjusting workflows) and it would be great to be able to use custom URLs. Knowledge base is not included and you have to go with Confluence for this piece.
What problems is the product solving and how is that benefiting you?
Ability to better manage help desk interface and provide a superior level of service to end users as well better manage internal resources when tackling tickets.
Very good incidence and bug manager
What do you like best about the product?
Jira Service Desk allows you to have better control of the incidences and bugs that happens in your code. It's a good tool to centralize as well all the IT (or any kind) of request, avoiding them to get lost in, for example, your email. It allows you to have control at any moment of the status of the bug-fixing and sends automatic notifications to the users every time that some update is done.
What do you dislike about the product?
It would be helpful in my opinion a bit more information about how to set up all the environment. I also would enhance automation functionalities.
What problems is the product solving and how is that benefiting you?
With the implementation of Jira Service Desk we found a way to centralize all the bug reports, incidences, feature requests... that were asked before through the email. This avoids a lot of noise to the team and allowed a better management of them, having better control and monitoring of this requests. It also allowed us to identify, through the informs that the software does, which were the users or departments that had more problems and take metrics of the number of requests that were delivered to our team.
Recommendations to others considering the product:
I have found in Jira Service Desk a perfect tool to centralize all the IT requests (development or helpdesk), especially taking into consideration that we have other tools from the Atlassian environment such as Jira Software or Confluence. It helped our team to have better control of bug requests and incidences.
Jira service desk
What do you like best about the product?
Best thing about this product is that it can be changed and modified to fit customers desires. You can create many type of tickets and task names for different uses, tickets creation requirement fields are also flexible and can be what ever you want. Who,when and for what reason created a task is also visible on the ticket and you can give permission to changes differently to different groups. Also its very cheap for what it can do so its a great snatch.
What do you dislike about the product?
First thing that annoys me , is that video upload to the task is limited to 10MB. most of the videos are more than that , so I use drive to upload videos and then move shareable link to the ticket. Also when I'm opening tickets from mail, sometimes it requires me to log-in (when I'm already am) and when I click log in website gets redirected to main page.
What problems is the product solving and how is that benefiting you?
I use jira service desk everyday for reporting bugs, issues and change requests. Using it is very simple and creating a ticket is a 2 minute job. You can modify your essential fields when creating a ticket to perfectly fit your desires. It has wast ability to change and transform to have multiple categories of task & tickets, status of ticket can be couple of things (fixed, ready for evil ETC)
Recommendations to others considering the product:
it can be integrated with mail, slack and many other communication channels. very easy to use and great system.
showing 171 - 180