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Great usability
What do you like best about the product?
Mobile app is very handy. Also alert rules ar every flexible to set up.
What do you dislike about the product?
hard to say - not sure what to write here
What problems is the product solving and how is that benefiting you?
Being notified about issues with hard/software in time and being able to take an action.
Recommendations to others considering the product:
it is very flexible and easy to use/set up alert hub system
Simply put, it does the job!
What do you like best about the product?
Love the scheduling, you can easily maintain team schedules and swap rotations. It keeps track of everything for you. Tells you when your rotation starts and ends, dynamic escalations, very flexible.
What do you dislike about the product?
While you do get a lot of additional features, many aren't ones we would use and the price jump to go up to the next tier is a bit steep.
What problems is the product solving and how is that benefiting you?
Great tool for Incident Alerting and on-call scheduling.
Once configured it takes care of itself :)
Once configured it takes care of itself :)
Recommendations to others considering the product:
Simple, powerful, works well!
Does what it should
What do you like best about the product?
It works and you don't have to hand over a pager anymore
What do you dislike about the product?
the Rotaition is always fixed so you cant plan a rotaition without using overrides.
What problems is the product solving and how is that benefiting you?
We are alarmed if there is a Problem with our live system.
Recommendations to others considering the product:
Just try it. I does exactly what it should.
Best Customer Support
What do you like best about the product?
I like Opsgenie UI and how quick customer support is in answering queries.
What do you dislike about the product?
I do not have any dislikes concerning Opsgenie
What problems is the product solving and how is that benefiting you?
Opsgenie supports our business very effectively.
Enables cross-team alerting and democratizes coverage
What do you like best about the product?
Our rota members are able to set overrides for swapping on-call shifts between themselves and onboarding new members as parallel shadow rotas is trivial. This allows us to continue promoting autonomy, enables self-management of time, unblocks our people from doing their jobs as best they see fit all while reducing administrative overhead.
What do you dislike about the product?
Can't seem to link to saved searches in alerts or set the default lookback period for searches
What problems is the product solving and how is that benefiting you?
Enabling a rota comprised of a subset of volunteers from multiple complementary 6-person development teams to cross-support each other. This gives us a wider support base, increased operational knowledge about the other teams' systems we rely on and ,more flexibility in balancing on-call shifts with day-to-day work.
Recommendations to others considering the product:
Trial it, use templates for creating multiple teams, explore the API and integration possibilities.
Opsgenie is a reliable and complete tool for manage monitoring schedules and receiving alerts
What do you like best about the product?
Schedule management and integration to the calendar because it's quite easy to visualize who is currently on call without having to go to the app. I also find quite cool the flexibility to customize alerts and more important to let them keep beeping until you acknowledge them, this let me be more reassured that I won't miss an alert if I was in a noisy environment for a while.
What do you dislike about the product?
So far nothing, before the current version I wound the scheduling process a bit hard to understand, but after it got updated it got really easy to create rotations and overrides.
What problems is the product solving and how is that benefiting you?
What problems are you solving with Opsgenie?
Controlling scheduling of 24x7 in my team.
Escalate the incidents to other teams.
What benefits have you realized?
Being able to set the alert sound for ever until I acknowledge it so I never miss them.
Configure multiple notification strategies.
Controlling scheduling of 24x7 in my team.
Escalate the incidents to other teams.
What benefits have you realized?
Being able to set the alert sound for ever until I acknowledge it so I never miss them.
Configure multiple notification strategies.
Recommendations to others considering the product:
I feel very satisfied with the user interface in desktop and mobile.
Amazing in OpsGenie
What do you like best about the product?
Great integration capability with many systems to cover all monitoring scope as well as escalation
What do you dislike about the product?
Incident management and problem management have zoom to be improved
What problems is the product solving and how is that benefiting you?
Engineer's attention when incident happens.
Recommendations to others considering the product:
It is worth to implement OpsGenie for 7*24 IT operations
Great for on call situation
What do you like best about the product?
Love the ability to have backup when we are put into a situation that we are unable to answer a call. The alerts are great and easy to customize
What do you dislike about the product?
It would be nice to have a round robin call system and better way to build queries in the search area
What problems is the product solving and how is that benefiting you?
Monitoring alerts for systems for servers and storage. Also checks through the databases.
Integrations Galore
What do you like best about the product?
Opsgenie is very intuitive. Easy for beginners to onboard yet offers plenty of complex configurations for fine tuning virtually anything.
What do you dislike about the product?
I share an account with several other teams, so the shared integrations can get become convoluted if you don't know what you're looking at.
What problems is the product solving and how is that benefiting you?
Prior to Opsgenie we were running blind in several areas, and using basic email alerts from custom shell scripts and things of that nature. It was very disorganized and lacking
Recommendations to others considering the product:
When it comes to monitoring/alerting, whatever you want to achieve for your systems with Opsgenie is only limited by your imagination. The integrations are a snap, or if you write your own custom scripts you can send heartbeats, alerts, incidents etc just as easily with the api.
Great tool for keeping personnel alerted
What do you like best about the product?
Very efficient tool for keeping people alerted about possible incidents
What do you dislike about the product?
I would not criticize it much at the moment
What problems is the product solving and how is that benefiting you?
Especially helpful to assist you when you are doing on-call rotation
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