Jira Service Management
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
908 reviews
from
External reviews are not included in the AWS star rating for the product.
Not my favorite Csm app, but solid.
What do you like best about the product?
Easy to navigate. Sharing across multiple teams is crucial in roles like mine, and I'm able to manage all of my tasks with ease.
What do you dislike about the product?
There is a learning curve. I feel better onboarding and training can improve the process
What problems is the product solving and how is that benefiting you?
It keeps my service level tickets seamlessly linked to my projects and dependencies. Improves communication cross functional
VP of Marketing
What do you like best about the product?
Easy to setup, easy to use to route requests for each functional group within Marketing
What do you dislike about the product?
Setting up the right framework for Jira initiatives, objectives, epics and task are aligned for Dev & IT construct as opposed to marketing teams.
What problems is the product solving and how is that benefiting you?
The ability to manage Marketing. request for the entire organization.
Jira Service Management - Review from a user and active partner of Atlassian
What do you like best about the product?
What I like most about Jira Service Management would be the possibility of being able to use the workflow designer that is included in the tool and being able to design the workflows that I need according to the area of my company. Added to that is the number of add-ons that Atlassian has to be able to integrate third-party software such as SAP or also interesting functions such as Gitlab or OpsGenie.
What do you dislike about the product?
I think Jira's weak point is ease of use. It is a tool that has a fairly slow learning curve and is not as intuitive for users who are not in the Technology environment. Added to that, their IT asset manager is not that good.
What problems is the product solving and how is that benefiting you?
Jira service management helps us to have general visibility of the requests that the different areas of my company have, as well as all the time that each agent invests to resolve these requests. It also helps us to have a request center for the company's external clients to whom we provide support.
Handle and track service requests, incident,problems,changes and assets all in one platform
What do you like best about the product?
It's provided IT Service Desk and customer support also HR management
What do you dislike about the product?
Complexity and learning curve
Overhead for smaller teams
Overhead for smaller teams
What problems is the product solving and how is that benefiting you?
Solved problem like unorganised service requests
Slow incident response
Slow incident response
Jira Service Management!
What do you like best about the product?
Once built, it offers so many ways to automate and makes everything flow so much better and alerts all interested parties.
What do you dislike about the product?
When I first started using it, I strugged to optimize it for myself.
What problems is the product solving and how is that benefiting you?
We use it collect any EHS concerns, near-misses, incident etc.
It has helped a lot to organize us internally within the company.
What do you like best about the product?
What I like most about Jira Service Management is its ability to efficiently manage service requests and tickets. The integration with other Atlassian products and its powerful automation capabilities significantly enhance team productivity.
What do you dislike about the product?
What I don't like about Jira Service Management is that its learning curve can be quite steep for new users. Additionally, some of the advanced configurations can be complicated to implement without additional technical knowledge.
What problems is the product solving and how is that benefiting you?
Jira Service Management addresses issues such as disorganized ticket management and lack of visibility in service requests. Its centralized structure and automation capabilities improve efficiency, reduce resolution time, and ensure better communication between teams, thus benefiting productivity and customer satisfaction.
Useful for some basic ticketing, mostly self service/Build it yourself product.
What do you like best about the product?
Integration with other JIRA products in your instance.
What do you dislike about the product?
Unlike other SM product it barely provides any typical configure for processes. It is virtually all build it yourself. Add to that that there are significant limits to the development capabilities and it really makes it a niche product for those already using Atlassian products and minimal ITSM needs.
What problems is the product solving and how is that benefiting you?
Early on to say as we are still preprod. I see that the support for schema flexibility will work out well.
Jira Service Management: User experience
What do you like best about the product?
Jira Service Management is easy to use, user can easily navigate through the projects and can see the boards.
It can be integrated with project management tools like bitbucket, confluence, which helps to keep track of project status, issues etc.
It is easy to implement with existing project through which product manager can keep track of every task.
It can be integrated with project management tools like bitbucket, confluence, which helps to keep track of project status, issues etc.
It is easy to implement with existing project through which product manager can keep track of every task.
What do you dislike about the product?
Due to its complex implementation and vast number of users it can lead to bad customer support experince.
As it has high frequency of users it can lead to poor response time.
As it has high frequency of users it can lead to poor response time.
What problems is the product solving and how is that benefiting you?
Jira Service Management smoothens the process of creating ticket, assigning them to users and keep track of it.
Major feature includes issue/bug tracking , it helps to keep track of bugs and also lessens the miscommunication between co-workers.
User can create Workspace/ Projects and keep track of the project.
Major feature includes issue/bug tracking , it helps to keep track of bugs and also lessens the miscommunication between co-workers.
User can create Workspace/ Projects and keep track of the project.
Very flexible for tickets but not self service
What do you like best about the product?
* Excellent JIRA integration as you'd expect
* Very flexible workflows and ticket setup
* Powerful system
* Very flexible workflows and ticket setup
* Powerful system
What do you dislike about the product?
* Poor thought around customer UI
* Feature set of self service portal is v weak
* Feels unfinished
* Feature set of self service portal is v weak
* Feels unfinished
What problems is the product solving and how is that benefiting you?
* Provide self service ticket management to customers
* Manage internal ticket flow
* Manage internal ticket flow
Amazing product solving problems for development team for years
What do you like best about the product?
Jira makes it easier for peoject manager to track project which are cross functional in nature to delivered by multiple teams. It's getting simpler to use day by day. I have been using it from last 8 years every working day.
What do you dislike about the product?
It gets really hard if there are several team managed projects and you will find it really difficult to track progress as the epic doesn't overlap across different projects in jira
What problems is the product solving and how is that benefiting you?
Tracking of cross functional projects. It gets easier to use especially when you large scale of teams in the organization
showing 181 - 190