Jira Service Management
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Great way to create/manage internal or external service desks/ticketing systems.
What do you like best about the product?
Very easy to set up a basic service desk without much configuration. Fully customizable and allows the ability to track tickets and retain historical information.
What do you dislike about the product?
The interface cannot be customized or changed; all service desks look the same. If you wish to use a knowledge base, you need to connect to an external one (via Confluence). If you don't have Confluence, you can't connect a knowledge base.
What problems is the product solving and how is that benefiting you?
Better monitoring of help desk tickets, reporting, ability to create multiple service desks for different department. It is web-based, so it can be accessed from anywhere, and we have the ability to control who has access to each service desk.
Help Desk for team management
What do you like best about the product?
Jira provide us best agile methodology for software development, as well as for other industries. Kanban board is also best thing which provide us ease to check workflow like which task is in which phase. we can integrate other plugin with jira like slack, task scheduler and many more.
What do you dislike about the product?
Managing a team is tough, like giving task , creating reports and most irritating thing is prizing, which is costly for startup. Documentation of jira is little bit tough to read because accessing it using REST api is difficult
What problems is the product solving and how is that benefiting you?
We do assign task to team mate acknowledge their work done, future task.Project divide in chunks and deliver in short span of time
Recommendations to others considering the product:
We do recommend to other people who want to come in industry, to follow Agile methodology so that they can regularize him/her self.
Jira Company wide
What do you like best about the product?
The Software is very easy to use. I went from knowing nothing about JIRA to implementing more than 20 different projects with my company
What do you dislike about the product?
The permissions settings, and the license keys I wish you could a certain amount of users like 15 rather than pay for it in Chunks.
What problems is the product solving and how is that benefiting you?
IT Service Desk Requests for anyone inside our company.
Opsgenie is a good application to receive alerts.
What do you like best about the product?
When I am not infront of the Laptop and if some urgent ticket comes in, Opsgenie alerts me.
What do you dislike about the product?
The schedule should be more flexible to program
What problems is the product solving and how is that benefiting you?
I need an alert for any ticket comes in or any warning or error occurs on our platform. Opsgenie does exactly what i need. What else I need.
Easy management of projects and issues
What do you like best about the product?
The application support is very well suited for productive and engaged/busy management activities in an organization, the tool features are very helpful for easy implementation and reporting of issues. The interface is also very friendly for faster and improved performance of the teams.
What do you dislike about the product?
The application is very helpful in easy management of any issues and project related tasks, but there is less options for automation all the work has to be programmed and managed manually, but the features are so that they ease the work very well for an admin or support operand.
What problems is the product solving and how is that benefiting you?
With Jira service desk application our organization use to manage the support and project agile development services, the application implementation was also very easier to setup to multiple systems of the organization and also with great support.
Recommendations to others considering the product:
The application improves support and management of issues relating to projects and organization standards too, with great ease. Also easy for implementation of the software.
Easy integration of the application and helpful for management activities
What do you like best about the product?
The interface is very friendly and elaborative, the application features along with integration of Jira software are quite extended and more than enough for quicker and reliable update and management of issues and activities of the organization.
What do you dislike about the product?
The integration was easier but the vendor support was not up to the mark during initial implementation, though the service desk features IT support to be collaborating with Jira issues, but the monitoring of the tasks had to be done by individual management responsible person.
What problems is the product solving and how is that benefiting you?
With this application along with Jira out team use to collaborate and manage issues and bugs of the application and new project tasks, the ease of application proved to be productive for timely completion of the tasks required.
Recommendations to others considering the product:
The application helps in an effective way for proper management and issues handling activities, the reporting interface is also very flexible and understanding for the managing authorities.
Opgenie Review
What do you like best about the product?
Opsgenie is a great tool. We not only enjoy using it for monitoring but the ease of integration, On-call call out, Alert description features give us end to end solution for our daily workload. We love the way one can work on automating a lot of things right from the moment an alert is created.
What do you dislike about the product?
A feedback for this can be given by automation as those guys worked on the integration. So far I am happy the product and feel the only opportunity area will be that at times it misses out to call the right people. This could be because of integration or on-call schedule not right. Another thing I can think to be worked out on is the MTTR data.
What problems is the product solving and how is that benefiting you?
We have a couple of 3rd party tools directing our alerts on various severity to Opsgenie. This helps us to utilize it as a one-stop solution which includes monitoring, incident management and reporting the MTTR.
Overall a good experience, a better one than before-OpsGenie
What do you like best about the product?
The fact that you can integrate a lot of monitoring tools into a single tool. Also the Marid integration can help a lot if properly configured. The integrations with Google Chat, JIRA and so on are nice to have as well.
What do you dislike about the product?
At this point I don't see any downside to using OpsGenie, but since this relays a lot on the API calls, this could be a difficult to use in an isolated environment (with no internet access).
What problems is the product solving and how is that benefiting you?
We are monitoring multiple systems, with multiple monitoring tools. Before using OpSgenie, we needed to check every single one of them for alerts and so on, but since we are using OpsGenie, we have all the alerts in one place.
Since we are more employees in the team, the scheduler and the fact that you can override the on-call shift for one a limited time is super useful.
We also use this to receive e-mails from different customers and assign these tickets to someone in the team. You can also integrate this with application/ scripts since it has API integration as well.
If you need to receive phone calls, you can also route them through OpsGenie. This gives you the option to answer a call directly from the browser, have a history of who called and when and also they can leave voice mails that you can listen to directly from the browser / mobile application.
Since we are more employees in the team, the scheduler and the fact that you can override the on-call shift for one a limited time is super useful.
We also use this to receive e-mails from different customers and assign these tickets to someone in the team. You can also integrate this with application/ scripts since it has API integration as well.
If you need to receive phone calls, you can also route them through OpsGenie. This gives you the option to answer a call directly from the browser, have a history of who called and when and also they can leave voice mails that you can listen to directly from the browser / mobile application.
Recommendations to others considering the product:
You should consider this if you are part of a larger team which uses different tools to monitor infrastructure or applications
Opsgenie reivew
What do you like best about the product?
User-friendly tool. easy to understand. mass notification, alert assign
What do you dislike about the product?
Need to Improve GUI. also very slow so need to Improve
What problems is the product solving and how is that benefiting you?
The mass Notification feature is good.
Recommendations to others considering the product:
This tool is very User-friendly, Eazy to understand and easy to use.
reliable app!
What do you like best about the product?
The best thing is the escalation option, which makes sure your alert will be acknowledged by someone ,if you miss the push notification you cannot miss the call from opsgenie.
Also you have a nice alert analytics and reports
Has integrations with lots of software, and so it was easy for us to use it with our existing monitoring tool ( icinga )
Escalation policies help you to decide who and how will get notified if an alert it is not acknowledged.
Also you have a nice alert analytics and reports
Has integrations with lots of software, and so it was easy for us to use it with our existing monitoring tool ( icinga )
Escalation policies help you to decide who and how will get notified if an alert it is not acknowledged.
What do you dislike about the product?
if i have my phone muted, Opsgenie will override this, and will play notifications at maximum sound ( which is good ), but when i put my phone back to normal profile , my notifications sound level remains at minimum ( i am using android on my phone ).
When i get called by Opsgenie i find it very difficult to understand what the robot lady is saying about my alert, it is usually easier for me just to hang-up and then go into the app and see what alert is it about. Maybe a slower/better spelling of the robot would be more useful
When i get called by Opsgenie i find it very difficult to understand what the robot lady is saying about my alert, it is usually easier for me just to hang-up and then go into the app and see what alert is it about. Maybe a slower/better spelling of the robot would be more useful
What problems is the product solving and how is that benefiting you?
All our server alerts are sent to Opsgenie and this way we make sure no alert will remain untreated , and also we can have a nice overview over our alerts in the past, helping us to see the load of the on-call person and also how fast took him to acknowledge and solve the problems he encountered over his schedule .
Recommendations to others considering the product:
try it !
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