Jira Service Management
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Opsgenie is a wonderful emergency and alerting communication tool
What do you like best about the product?
Usability and configurability and integrations
What do you dislike about the product?
Removed unlimited text messages for stakeholders
What problems is the product solving and how is that benefiting you?
Get importing alerts to the right people in a timely manner
Very good experience and very useful
What do you like best about the product?
The simplicity of setting an on call rotation as well as all the opportunities to override it.
Notification settings are comprehensive.
Notification settings are comprehensive.
What do you dislike about the product?
The mobile app misses some features that desktop has like setup notifications.
What problems is the product solving and how is that benefiting you?
Being able to be alerted when there's an issue and make sure that we serve our customer well.
Recommendations to others considering the product:
It's a no brainer.
It's easy to setup the alerts and there are plenty of integrations.
It's easy to setup the alerts and there are plenty of integrations.
Fantastic and efficient.
What do you like best about the product?
Its intuitive nature and reliability make it easy to adopt and for people to use with little instruction.
What do you dislike about the product?
somtimes the apps user interface can be tricky.
What problems is the product solving and how is that benefiting you?
OOH support for a social media company.
Recommendations to others considering the product:
Give it a try, it is a solid program that does it's job well.
JIRA Review
What do you like best about the product?
Easy ticketing system that's accessible to all teams
What do you dislike about the product?
UI very unattractive and confusing at times to assign to users
What problems is the product solving and how is that benefiting you?
placing in a request when you have computer problems or when there is a Facilities request.
Recommendations to others considering the product:
n/a
Jira, The Service Desk HERO
What do you like best about the product?
Easily implement all our project together in jira.
Good looking eye catch-able style with wanted user notifications and controls.
Good looking eye catch-able style with wanted user notifications and controls.
What do you dislike about the product?
Freshers cannot use it if need, have to get familiar with this tool first after that can use.
For that better to improve more understandable UI.
For that better to improve more understandable UI.
What problems is the product solving and how is that benefiting you?
With the help of this tool easily fixed fixed our client request bugs with the understandable help from customer other wise need to waste time to identify the depth of bug. It help to manage the time according to bug.
JIRA Service Desk Platform
What do you like best about the product?
The JIRA Service Desk is very useful as a Ticketing tool. We can create lots of Reports and dashboard based on the Tickets logged in JIRA. Also we can do a Email Subscription based on the Weekday/Weekends and based on the search criteria and filters. We can Track the SLA(Time To Resolution & Time To First Response) from this tool. This is very much helpful for tracking the daily tickets.
What do you dislike about the product?
Downside is that for exporting the Reports, some fields (Time To Resolution & Time To first Response) Values are not coming under the Excel sheet. But the values are coming in Dashboard but not getting in export excel. Also We cant send the Dashboard as a Email Subscription. For to overcome this issue we need to buy extra add on.
What problems is the product solving and how is that benefiting you?
We are using this tool for the issue type as (Incident, Problem, Service Request, Change Request, Monitoring etc..) and also we have on boarded 39 projects over this tool. and we have prepared the dashboard for Account wise, SLA wise, Issue Type wise. And it is really helpful to show the data as a dashboard to the higher management for the review purpose.
Just the ticket for our small business
What do you like best about the product?
Easily integrated with our core Jira projects implementation
Same style, user controls and notifications.
Same style, user controls and notifications.
What do you dislike about the product?
I find the Jira side bar navigation a bit clunky but it may just need some work by us since it is so customiseable.
What problems is the product solving and how is that benefiting you?
Great way to split project work from service requests for much better tracking.
Last week we hit our 500th Service Ticket - not bad for a very small business.
Now we can see we give away too much support for a small monthly website management fee and will start charging for tasks that get too big. In some cases 1 hour month allownace is averaging 8 hours per month - a few referrals are not worth that much free time. Jira Service desk will give us the data to give our customers.
Last week we hit our 500th Service Ticket - not bad for a very small business.
Now we can see we give away too much support for a small monthly website management fee and will start charging for tasks that get too big. In some cases 1 hour month allownace is averaging 8 hours per month - a few referrals are not worth that much free time. Jira Service desk will give us the data to give our customers.
Recommendations to others considering the product:
Our customers love the email integration so do set this up.
Customers email webdev@morningstardigital.com.au and the task loads straight into Jira Service Desk and they are updated on status as they go.
They can even set up a login to track all their requests,
Customers email webdev@morningstardigital.com.au and the task loads straight into Jira Service Desk and they are updated on status as they go.
They can even set up a login to track all their requests,
Good Managing Web services for over all project management
What do you like best about the product?
The well organized task assignment and managing TODO and Assigned tasks to developers
apart from this bug raising and the life cycle Created tasks
apart from this bug raising and the life cycle Created tasks
What do you dislike about the product?
Slowing website sometimes
otherwise all features are good and appreciable
otherwise all features are good and appreciable
What problems is the product solving and how is that benefiting you?
managing different tasks of projects and its progress
"Fundamental undertaking the board programming for our business"
What do you like best about the product?
Jira administration work area is fast,efficient and client friendly.It is effective in interdepartmental correspondence and looking for IT SUPPORT from IT department,data recovery and access..customer support and response,,email mix and backing
What do you dislike about the product?
Reports are difficult to comprehend without knowing the sort previously. For basic issues, there are no cautions to tell the client that their errands is expected or close due.
What problems is the product solving and how is that benefiting you?
We are for the most part understanding the issue of not following history of improvement. Some of the time copy issues appeared and we didn't realize that it was at that point tackled, having everything followed is an incredible method for sparing time. Different advantages that are valued however was neglected at the outset was seeing the measure of work engineers are really putting in. Before we didn't realize that a portion of the architects would invest hours on a task despite the fact that they seemed as though they were constantly finished with their work.
Recommendations to others considering the product:
Exceptionally suggested for Agile condition. Scrum usage is implicit yet for non-scrum clients, there are additionally sheets where they can essentially post issues and designers/architects can chip away at those at their recreation as opposed to a formalized scrum meeting.
JIRA - A powerful and smart ticketing system
What do you like best about the product?
In JIRA the best thing likely is the workflow. We can have the ITIL workflow which helps the IT service desk. I manage the administration of the JIRA service desk in my organisation. I found it excellent where we can configure our own customized live queues. Also in JIRA service desk we can manage dashboard which includes variety gadgets like Pie chart, bar diagram, bubble chart etc. that helps to assess the team performance as well as the individual based on the real time functionality. It shows our process growth as well based on the unit wise. I myself found it more reliable compared to other ticket tracking system. Another feature I found excellent is the SLA which is an powerful one (Time to resolution) where you can add your own calendar based on the holidays so that SLA will be pause on the holidays which you have mentioned.
What do you dislike about the product?
The one which I felt disappointing is that it has no knowledge base. Here in order to get the integrated knowledge base we need to link with the confluence by creating an application link. Another thing which I felt a bit strange that even though it have a excellent ITIL workflow editing that workflow seems to be very confusing.
What problems is the product solving and how is that benefiting you?
The problem which is solved that the SLA breaching. Since we can set up own calendar and own SLA configuration automatically when holiday comes the SLA will be paused for that particular day due to which we are able to solve the ticket within the SLA span. The benefit I have experienced is process improvement with excellent productivity.Another exciting thing is internal comments functionality where we can have the internal talk with the members who are working on the particular ticket. It's more like discussing.
Recommendations to others considering the product:
I would strongly recommend JIRA as this the best platform for the service desk user because they have customized queues which helped them to distinguish the issues of different status. And also it have the automation functionality for repetitive tasks and also automatic changes can be set. This is an wonderful option for the service desk users which i experienced myself due to which our organisation preferred Jira instead of RTC and we are extremely happy with it.
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