Jira Service Management
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Very Good Product for project management
What do you like best about the product?
This software is very good for project management. It allow every user to be on the same place for any of the update related to project. It also helps organisation to go for less documentation
What do you dislike about the product?
It helps all of our organisation employee to check the real time update
What problems is the product solving and how is that benefiting you?
It helps user to be on the same place for any of the update related to project. It also enable user to manage his project so easily.
My experience with Jira Service Management during Automation
What do you like best about the product?
Jira Service Management is very user friendly for beginner administrator like me to get hands on.
What do you dislike about the product?
Frankly speaking, I get confused due to too many features which resembles the same.
What problems is the product solving and how is that benefiting you?
Jira Service Management categorise the service types along with auto Sub tasks. Auto sub tasks are created according to the requirement which saves time and easy to monitor.
Jira : A complete tool for project management
What do you like best about the product?
The best thing I like about jira is it's ticket management system. The tickets are so well organised. In proper different stages, to-do, in progress, in review and the different stages created by client/business owner.
What do you dislike about the product?
The thing I dislike, not like so much about jira is ots graph structure for different sprints. I mean yes the velocity charts is nice, quite informative but they could be better.
What problems is the product solving and how is that benefiting you?
Jira helps solve the product and project management methodology. By organising tasks into separate sprints, assigning tickets, and respective graphs for all the sprints. Really helpful for the Scrum master.
Amazing Tool
What do you like best about the product?
Any issues can be raised on this platform
All the information related to technical/non technical available in single platform
All the information related to technical/non technical available in single platform
What do you dislike about the product?
Nothing to comment about dislike.
Overall this is nice tool
Overall this is nice tool
What problems is the product solving and how is that benefiting you?
We can raise queiries related to software, hardware, data access,
JSM review
What do you like best about the product?
Proven and flexible - perfect companion to the rest of the suite.
What do you dislike about the product?
Stock SLA management is limited and relies on addons to shine
What problems is the product solving and how is that benefiting you?
Client support ticket management
Jira
What do you like best about the product?
Allows me to collaborate with my team easily despite being in remote locations
What do you dislike about the product?
The navigation of the menus. It requires too much back clicking
What problems is the product solving and how is that benefiting you?
It benefits me in that I can know what issues are being handled by a member of my team
a great productive and management tool
What do you like best about the product?
it intergrates well into the larger atlassian suite of products and 3rd party vendors
What do you dislike about the product?
It can be hard learning curve to get up to spead with all the feature set
What problems is the product solving and how is that benefiting you?
Initally it was just used for our IT helpdesk but it has evolved and now is used for multiple use case including incident managment and project managment
the good way to manage tickets
What do you like best about the product?
easy to use in order to open tickets. Query are very good to manage dashboards
What do you dislike about the product?
needs some time to understand how it works. Query are not simple the first time, but after using it a lot, it's easy
What problems is the product solving and how is that benefiting you?
the good tool for ITSM
Best tool for Task Assignment!
What do you like best about the product?
JIra has been an user friendly interface that allows me in monitoring progress and efficiently handlingteh allocations of tasks.Additional, it allowsfor the estimation ofdeadlines based on theproject's progress which isa valuable feature. Ease of implementation as well as customer support are also a plus.
What do you dislike about the product?
In the beginning I encountered some challenges in terms of locating the previous tickets and who handles the same. Other than that my overall experience had been great with Jira.
What problems is the product solving and how is that benefiting you?
Addressing and documentingall the issuesencountered by clients,while overseeing their progressand new developments.Jira provides clearvisibility regarding task assignees,facilitating seamless communication with both client and service providers.
JSM- great ITSM and ticketing tool
What do you like best about the product?
-Allow users to directly create tickets through the customer portal rather than calling in to a helpdesk
-Track tickets for almost all department viz. IT helpdesk, HR, Engineering, Purchase, Security etc.
-User friendly customer portal
-Add multiple users to a ticket as "Request participants"
-Availability of automation feature makes life of a jira admin much easier
-Unlimited custom fields options
-When typing up a summary, it gives the list of related old tickets where you might find the solution for your problem
-Easy to create escalation SLA's
-Ease of tickets escalations
-time tracking feature
-Track tickets for almost all department viz. IT helpdesk, HR, Engineering, Purchase, Security etc.
-User friendly customer portal
-Add multiple users to a ticket as "Request participants"
-Availability of automation feature makes life of a jira admin much easier
-Unlimited custom fields options
-When typing up a summary, it gives the list of related old tickets where you might find the solution for your problem
-Easy to create escalation SLA's
-Ease of tickets escalations
-time tracking feature
What do you dislike about the product?
-non-customisable reports
-when you accidentally delete something, it's gone forever! (Deletion and recovery is not an option in Jira)
-limited upload size
-unavailability to copy Request types' configuration from one project to another
-Limited mobile funcationality
-Costly
-dark mode (it's really not so pleasant to work with - that's my personal opinion)
-inability to bulk close tickets
-non-intuitive
-inability to hide forms in the jira tickets/customer portal, if used.
-inability to migrate configurational changes from dev to prod.
-when you accidentally delete something, it's gone forever! (Deletion and recovery is not an option in Jira)
-limited upload size
-unavailability to copy Request types' configuration from one project to another
-Limited mobile funcationality
-Costly
-dark mode (it's really not so pleasant to work with - that's my personal opinion)
-inability to bulk close tickets
-non-intuitive
-inability to hide forms in the jira tickets/customer portal, if used.
-inability to migrate configurational changes from dev to prod.
What problems is the product solving and how is that benefiting you?
With JSM, it is easy to categorise Service requests, Incidents, changes, problems with the help of request types/issue types.
It has really benefitted me to prioritize my tasks and see the progress of all my tickets in a single place.
It has really benefitted me to prioritize my tasks and see the progress of all my tickets in a single place.
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