Jira Service Management
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Advanced Alerting System With User/Analyst Friendly Functionalities.
What do you like best about the product?
Easy to use and integrate with other products.
What do you dislike about the product?
Acknowledgment of alerts through phone calls should be better synchronized as the status updates does not appear to be real time.
What problems is the product solving and how is that benefiting you?
Day to day alerting and response operations with respect to Security Monitoring.
Great Alerting Tool
What do you like best about the product?
The option for multiple integrations has allowed us to create a full alerting and escalation tool for our business.
What do you dislike about the product?
Page refreshes on the alerts lists can be a bit cumbersome but generally the system is easy to navigate and maintain.
What problems is the product solving and how is that benefiting you?
This has allowed us to build a comprehensive monitoring and alerting platform fulfilling our need for Out of hours alerting and escalations across multiple platforms.
Great application for Issue tracking and resolving
What do you like best about the product?
The Jira application platform is simple to use and very effective in handling projects and issues, the self-service feature is very helpful for any issue resolvement. And also the reporting of bugs and issues is very easier and detailed report can be presented for the assigned users and individual tasks assigned can be tracked, the commenting and discussion features are very helpful. The support of the application is also very useful for any issues.
What do you dislike about the product?
The application is very useful in issues and work assignment, but its use and awareness need to be done, also some of the features use to be buggy but the team has fixed many with their continuous updates.
What problems is the product solving and how is that benefiting you?
Jira platform is very fruitful for any organisation, with so much of detailed analysis our company management of work projects got easier, we handle incident management updates and also use to assign and update issues and keep track of application output and individual efforts efficiently.
Recommendations to others considering the product:
I would recommend organisations to use Jira platform for management of project assignments, issues and bugs because of its quality analysis and reporting, which are very helpful for incidents or any levels of management within the organisation. The mobile application support is also very helpful in improving productivity.
Great tool to manage incident alerts
What do you like best about the product?
It's really easy to configure your team and the schedules. Each team member can also easily configure the app no matter what phone or OS he/she has. Alerts appear right on time!
What do you dislike about the product?
So far, so good. I don't have anything to add regarding dislikes
What problems is the product solving and how is that benefiting you?
We notice when one of our apps is facing a problem, in a very early phase so we can take actions and fix the problem ASAP
The best thing that can happen to your monitoring
What do you like best about the product?
Every member of the team can configure their own notifications. That's important, as nobody want to be notified on the same way. Some have a "do not disturb" mode and only want to receive calls, others only want to be notified by the app, others do not want to install the app on their phone...
What do you dislike about the product?
The only thing I dislike is a kind of bug. An annoying one: some of our alerts can be closed automatically, or acknowledged by someone else... Those tiers modifications are not reflected in "live" (automatically): I need to refresh my page or clic again on my filter to have fresh alerts characteristics.
What problems is the product solving and how is that benefiting you?
I used to handle my alert system by myself. That's definitely not my job. And I love asking cloud providers to do things that are not my job for me. Because this is your job and you do it well.
Great and notifies when needed
What do you like best about the product?
Easy app to use. Good for our business.
What do you dislike about the product?
None. Nothing...........................
What problems is the product solving and how is that benefiting you?
Notifications
Good Support
What do you like best about the product?
I like having contacts that are responsive and a live chat for when I need immediate help.
What do you dislike about the product?
I’d like to be able to save logs for alerts so we can see how many people were engaged more easily.
What problems is the product solving and how is that benefiting you?
Alerting multiple teams, and groups when an issue arises. Benefits have been consolidating our engagement to one app.
Great product
What do you like best about the product?
Gives us control over where our alerts go, and when. We can modify alerts based on environment, service, severity, etc. It has been a game changer for monitoring and we will continue to use it going forward.
What do you dislike about the product?
It was easy for me to learn, but my colleagues have struggled picking it up. We do not have any formal support from OpsGenie (to my knowledge) and the biggest struggle has just been getting teams to adopt OpsGenie in the first place. Particularly teams that do not have dedicated ops/QA people.
What problems is the product solving and how is that benefiting you?
Alert management for dev and ops teams. It works well in conjunction with our internal and external tools, and allows easy assignment/tracking of alerts. The customizations with escalation policies have been very helpful.
Recommendations to others considering the product:
Make sure your teams are educated on how to use it best. Without dedicated support helping out, it can be difficult to drive adoption across your organization.
Positive and reliable
What do you like best about the product?
I like that its customizable and its dependable.
What do you dislike about the product?
Some customizations I'd like are:
Having certain alerts close automatically without waiting for someone to acknowledge it.
iPhone does not allow alerts to come thru (this could be more of an iPhone issue).
Having certain alerts close automatically without waiting for someone to acknowledge it.
iPhone does not allow alerts to come thru (this could be more of an iPhone issue).
What problems is the product solving and how is that benefiting you?
It helps keep our production platform running and helps our job as a Devops person to see where a certain issue is originating from when it comes.
Very intuitive, easy to use software, implemented for thousands of businesses and organisations
What do you like best about the product?
I like how JSD is highly customisable, including the customer portal, where customers log their service requests. SLAs can easily be set up, going hand in hand with workflows in order to manage business processes
What do you dislike about the product?
The automation section is fairly restricted. I used the Automation for Jira add-on which worked wonders and is so easy to use, but the built in automation rules are much more restrictive.
What problems is the product solving and how is that benefiting you?
The current software we use is hugely out of date and JSD is a good revamp. We like that the comments can easily be followed from the agent’s side on the Jira issues
Recommendations to others considering the product:
Make sure you research setting up reverse proxies and security certificates as they’re a little tricky
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