Jira Service Management
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Easy integration of the application and helpful for management activities
What do you like best about the product?
The interface is very friendly and elaborative, the application features along with integration of Jira software are quite extended and more than enough for quicker and reliable update and management of issues and activities of the organization.
What do you dislike about the product?
The integration was easier but the vendor support was not up to the mark during initial implementation, though the service desk features IT support to be collaborating with Jira issues, but the monitoring of the tasks had to be done by individual management responsible person.
What problems is the product solving and how is that benefiting you?
With this application along with Jira out team use to collaborate and manage issues and bugs of the application and new project tasks, the ease of application proved to be productive for timely completion of the tasks required.
Recommendations to others considering the product:
The application helps in an effective way for proper management and issues handling activities, the reporting interface is also very flexible and understanding for the managing authorities.
Opgenie Review
What do you like best about the product?
Opsgenie is a great tool. We not only enjoy using it for monitoring but the ease of integration, On-call call out, Alert description features give us end to end solution for our daily workload. We love the way one can work on automating a lot of things right from the moment an alert is created.
What do you dislike about the product?
A feedback for this can be given by automation as those guys worked on the integration. So far I am happy the product and feel the only opportunity area will be that at times it misses out to call the right people. This could be because of integration or on-call schedule not right. Another thing I can think to be worked out on is the MTTR data.
What problems is the product solving and how is that benefiting you?
We have a couple of 3rd party tools directing our alerts on various severity to Opsgenie. This helps us to utilize it as a one-stop solution which includes monitoring, incident management and reporting the MTTR.
Overall a good experience, a better one than before-OpsGenie
What do you like best about the product?
The fact that you can integrate a lot of monitoring tools into a single tool. Also the Marid integration can help a lot if properly configured. The integrations with Google Chat, JIRA and so on are nice to have as well.
What do you dislike about the product?
At this point I don't see any downside to using OpsGenie, but since this relays a lot on the API calls, this could be a difficult to use in an isolated environment (with no internet access).
What problems is the product solving and how is that benefiting you?
We are monitoring multiple systems, with multiple monitoring tools. Before using OpSgenie, we needed to check every single one of them for alerts and so on, but since we are using OpsGenie, we have all the alerts in one place.
Since we are more employees in the team, the scheduler and the fact that you can override the on-call shift for one a limited time is super useful.
We also use this to receive e-mails from different customers and assign these tickets to someone in the team. You can also integrate this with application/ scripts since it has API integration as well.
If you need to receive phone calls, you can also route them through OpsGenie. This gives you the option to answer a call directly from the browser, have a history of who called and when and also they can leave voice mails that you can listen to directly from the browser / mobile application.
Since we are more employees in the team, the scheduler and the fact that you can override the on-call shift for one a limited time is super useful.
We also use this to receive e-mails from different customers and assign these tickets to someone in the team. You can also integrate this with application/ scripts since it has API integration as well.
If you need to receive phone calls, you can also route them through OpsGenie. This gives you the option to answer a call directly from the browser, have a history of who called and when and also they can leave voice mails that you can listen to directly from the browser / mobile application.
Recommendations to others considering the product:
You should consider this if you are part of a larger team which uses different tools to monitor infrastructure or applications
Opsgenie reivew
What do you like best about the product?
User-friendly tool. easy to understand. mass notification, alert assign
What do you dislike about the product?
Need to Improve GUI. also very slow so need to Improve
What problems is the product solving and how is that benefiting you?
The mass Notification feature is good.
Recommendations to others considering the product:
This tool is very User-friendly, Eazy to understand and easy to use.
reliable app!
What do you like best about the product?
The best thing is the escalation option, which makes sure your alert will be acknowledged by someone ,if you miss the push notification you cannot miss the call from opsgenie.
Also you have a nice alert analytics and reports
Has integrations with lots of software, and so it was easy for us to use it with our existing monitoring tool ( icinga )
Escalation policies help you to decide who and how will get notified if an alert it is not acknowledged.
Also you have a nice alert analytics and reports
Has integrations with lots of software, and so it was easy for us to use it with our existing monitoring tool ( icinga )
Escalation policies help you to decide who and how will get notified if an alert it is not acknowledged.
What do you dislike about the product?
if i have my phone muted, Opsgenie will override this, and will play notifications at maximum sound ( which is good ), but when i put my phone back to normal profile , my notifications sound level remains at minimum ( i am using android on my phone ).
When i get called by Opsgenie i find it very difficult to understand what the robot lady is saying about my alert, it is usually easier for me just to hang-up and then go into the app and see what alert is it about. Maybe a slower/better spelling of the robot would be more useful
When i get called by Opsgenie i find it very difficult to understand what the robot lady is saying about my alert, it is usually easier for me just to hang-up and then go into the app and see what alert is it about. Maybe a slower/better spelling of the robot would be more useful
What problems is the product solving and how is that benefiting you?
All our server alerts are sent to Opsgenie and this way we make sure no alert will remain untreated , and also we can have a nice overview over our alerts in the past, helping us to see the load of the on-call person and also how fast took him to acknowledge and solve the problems he encountered over his schedule .
Recommendations to others considering the product:
try it !
Advanced Alerting System With User/Analyst Friendly Functionalities.
What do you like best about the product?
Easy to use and integrate with other products.
What do you dislike about the product?
Acknowledgment of alerts through phone calls should be better synchronized as the status updates does not appear to be real time.
What problems is the product solving and how is that benefiting you?
Day to day alerting and response operations with respect to Security Monitoring.
Great Alerting Tool
What do you like best about the product?
The option for multiple integrations has allowed us to create a full alerting and escalation tool for our business.
What do you dislike about the product?
Page refreshes on the alerts lists can be a bit cumbersome but generally the system is easy to navigate and maintain.
What problems is the product solving and how is that benefiting you?
This has allowed us to build a comprehensive monitoring and alerting platform fulfilling our need for Out of hours alerting and escalations across multiple platforms.
Great application for Issue tracking and resolving
What do you like best about the product?
The Jira application platform is simple to use and very effective in handling projects and issues, the self-service feature is very helpful for any issue resolvement. And also the reporting of bugs and issues is very easier and detailed report can be presented for the assigned users and individual tasks assigned can be tracked, the commenting and discussion features are very helpful. The support of the application is also very useful for any issues.
What do you dislike about the product?
The application is very useful in issues and work assignment, but its use and awareness need to be done, also some of the features use to be buggy but the team has fixed many with their continuous updates.
What problems is the product solving and how is that benefiting you?
Jira platform is very fruitful for any organisation, with so much of detailed analysis our company management of work projects got easier, we handle incident management updates and also use to assign and update issues and keep track of application output and individual efforts efficiently.
Recommendations to others considering the product:
I would recommend organisations to use Jira platform for management of project assignments, issues and bugs because of its quality analysis and reporting, which are very helpful for incidents or any levels of management within the organisation. The mobile application support is also very helpful in improving productivity.
Great tool to manage incident alerts
What do you like best about the product?
It's really easy to configure your team and the schedules. Each team member can also easily configure the app no matter what phone or OS he/she has. Alerts appear right on time!
What do you dislike about the product?
So far, so good. I don't have anything to add regarding dislikes
What problems is the product solving and how is that benefiting you?
We notice when one of our apps is facing a problem, in a very early phase so we can take actions and fix the problem ASAP
The best thing that can happen to your monitoring
What do you like best about the product?
Every member of the team can configure their own notifications. That's important, as nobody want to be notified on the same way. Some have a "do not disturb" mode and only want to receive calls, others only want to be notified by the app, others do not want to install the app on their phone...
What do you dislike about the product?
The only thing I dislike is a kind of bug. An annoying one: some of our alerts can be closed automatically, or acknowledged by someone else... Those tiers modifications are not reflected in "live" (automatically): I need to refresh my page or clic again on my filter to have fresh alerts characteristics.
What problems is the product solving and how is that benefiting you?
I used to handle my alert system by myself. That's definitely not my job. And I love asking cloud providers to do things that are not my job for me. Because this is your job and you do it well.
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