Jira Service Management
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The BEST tool for Service Desk
What do you like best about the product?
Jira is a tool for issue tracking product developed by Atlassian which allows bug tracking and agile project management and the most important, Service Desk.
Very easy to use, quick, reliable, is not expensive at all....
Very easy to use, quick, reliable, is not expensive at all....
What do you dislike about the product?
Integration with other Service Desk products (but this dislike is shared with the other tools)
What problems is the product solving and how is that benefiting you?
With Jira we give servive desk to the whole University Community (here more than 30000 people)
Recommendations to others considering the product:
Jira is a MUST HAVE tool for Service Desk, No other tool is going to give you the level of Jira
Good Product with great capabilities
What do you like best about the product?
It's ability and ease to search every project , task and issue . It's heirarchial presentation on every category. Ease on tracking down and following up on anything you would like to follow. Also reporting made easuly. May it be a timesheet or the workflow
What do you dislike about the product?
Jira has least capacity for the graphical design of a project layout
What problems is the product solving and how is that benefiting you?
Graphical layout
JIRA
What do you like best about the product?
Ease of use and can be customized for our needs.
What do you dislike about the product?
User interface is little plain and some users want little different.
What problems is the product solving and how is that benefiting you?
Incidents and change orders.
Currently with the help of jira we can keep record for long time.
What do you like best about the product?
Using jira we can create a ticket depending on department and assign to solving team.its a best way to solve the problem in short time and our manager can review ticket anytime .
What do you dislike about the product?
Jira is costlier as compare to zoho desk.
What problems is the product solving and how is that benefiting you?
just crete a ticket and fill the problem and then assign to solver team which is working on it.With in short time we can solve the problem.
Awesome support and stable product
What do you like best about the product?
- it's a stable product
- well designed product
- support is lightning fast
- enjoying every single day
- well designed product
- support is lightning fast
- enjoying every single day
What do you dislike about the product?
In general so far all looks very good. The only thing we miss is integration with google chat
What problems is the product solving and how is that benefiting you?
It's a core component of our incident management workflow. It decreases time window required to recover from disasters.
Excellent platform for ticketing administration
What do you like best about the product?
It is intuitive, very easy to use and the interface is incredible. Simple and effective.
It was used in my previous job to handle updates for bugs tickets and it is used in my current job for something similar.
Jira can be used to organize tasks when using agile methodologies. Their boards are very easy to use and they allow teams to have everything in hand when needed.
It was used in my previous job to handle updates for bugs tickets and it is used in my current job for something similar.
Jira can be used to organize tasks when using agile methodologies. Their boards are very easy to use and they allow teams to have everything in hand when needed.
What do you dislike about the product?
So far I do not dislike any features.
I am very pleased with my company implementing Jira as a tool.
I am very pleased with my company implementing Jira as a tool.
What problems is the product solving and how is that benefiting you?
Organizing and updating tickets.
Handling tickets as a team (several people have simultaneous access to all the information).
Handling tickets as a team (several people have simultaneous access to all the information).
Extremly fast and competent customer support, goes the extra mile
What do you like best about the product?
Fast, competent, responsive. We run one of our production icinga2 hosts on a 32bit platform, but opsgenie only offers a 64bit plugin for icinga2 integration. Customer support was extremely fast with troubleshooting help, then provided a 32bit custom plugin within a day (!). This saved us a ton of time (no host migration necessary). Even better, as a quick workaround we used generic email integration as a second best. Was set up in minutes and works well.
What do you dislike about the product?
pricing if anything (this is the only concern which stops us from scaling up the integration). But you get the value so...
What problems is the product solving and how is that benefiting you?
extremly reliable professional monitoring integration for high visibility and on call-rotation. Getting such great customer support increases our (already high) confidence even more. Peace of mind all around.
Best Agile Management Software
What do you like best about the product?
How tickets can be inserted into Kanban type boards
What do you dislike about the product?
Its a little complex to set up workflows/
What problems is the product solving and how is that benefiting you?
We use this to create tickets and move them through the pipeline to get stuff done. I can easily see where everyone's tasks and projects are in the pipeline to keep track
Great tie-ins to JIRA Agile and Confluence, clean UI, easy to customize
What do you like best about the product?
It's definitely an accessible software - I particularly appreciated that customization was fairly easy even for non technical resources. It didn't require a system admin nor engineer to make changes - non developers can easily understand the layout, ui, etc.
What do you dislike about the product?
the visual cues and aids are not terribly colorful or robust, the design is simple but it wouldn't hurt to go through a facelift to make it look more modern, dynamic, and interactive.
What problems is the product solving and how is that benefiting you?
Having our clients interface directly in JIRA service desk is a huge win for us - sending them there and enforcing process has been simplified because the JIRA UI is so easy to navigate, and is so user friendly for business teams and marketers.
Recommendations to others considering the product:
Hop on board if you already have atlassian suite products. try it out!
Great for your help desk
What do you like best about the product?
It has been easy to use JIRA Service Desk, it helps with organization and allows for data to be stored and collected easily and if you have any issues atlassian customer service is very helpful
What do you dislike about the product?
There is a lot to offer but it is not always simple to understand some of the coding you might need to use
What problems is the product solving and how is that benefiting you?
It is being utilized as our help desk ways people contact us with any issues they might have
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