Jira Service Management
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Jira for project management
What do you like best about the product?
Jira is free for up to 10 users to manage many projects.
What do you dislike about the product?
It would be nice to have premium features for free too.
What problems is the product solving and how is that benefiting you?
With this software we can manage many projects at the same time.
Explore and review of jira service management
What do you like best about the product?
It is very user friendly. Very easy to track the ticket. It provide customized workflow so we can design as per our requirement.we can integrate with other tools.
What do you dislike about the product?
Currently I'm not seeing any issues but data import can be improved.
What problems is the product solving and how is that benefiting you?
It helps me to track and manage it ticket over the organisation.
Support and ticket management made easy
What do you like best about the product?
A very clear and minimalistic user interface, showing only the essential information and making it very easy to navigate.
You can easily mix common support requests, with more long-term product update and bug issues. With clear labels separating the them.
You can easily mix common support requests, with more long-term product update and bug issues. With clear labels separating the them.
What do you dislike about the product?
The notification system could use an improvement, as it is easy to lose the one email that is sent and then forget to check for the user's reply.
All the user interface is clear, there really isn't much to it at all. If there were more formatting options, integration with other requests and a more concise to-do list, that would be great!
All the user interface is clear, there really isn't much to it at all. If there were more formatting options, integration with other requests and a more concise to-do list, that would be great!
What problems is the product solving and how is that benefiting you?
We can easily communicate with clients and service providers from simple bugs, to system critical issues that need to be addressed immediately.
We can track such requests and make sure they are being promptly and appropriately dealt with.
We can track such requests and make sure they are being promptly and appropriately dealt with.
Jira Service Management
What do you like best about the product?
Jira is our best buddy when it comes to creating topics that we will need during meetings. We were able to setup topics and put deadlines as well. We can also leave comments on every post.
What do you dislike about the product?
There is nothing that I dislike about Jira. It is one of our best applications that we used on a daily basis specially that we always have updates that we need to cascade.
What problems is the product solving and how is that benefiting you?
With Jira, we can always set up reminders for meetings. We can also create tickets whenever we have issues with software and hardware. We also have the option to ask for access to certain apps and websites, which is really helpful.
Simplest ITSM Implementation of my life.
What do you like best about the product?
JSM offers easy customization and separation of customer support "portals," as well as support issue management in a format that's already familiar to our devs.
What do you dislike about the product?
Unless you're already familiar with Jira management, the learning curve can be long and steep. I highly recommend using the Atlassian Community and researching prior to starting JSM build or customization.
What problems is the product solving and how is that benefiting you?
My current company has used JSM internally for personnel IT requests and a different solution for client requests. In a former life, I used JSM with customers and found that having support issues follow the same general flow as development issues helped everyone on our teams conceptualize ITSM issue progress better than having a siloed flow just for support.
Powerful tool with endless customization
What do you like best about the product?
Jira is great for us to interact with both customer's and internally. Being able to link my dev ticket with a customer ticket to make tracking easy and when an issue is resolved it's easy to reach out.
What do you dislike about the product?
there isn't enough capabilities for outbound emails. when i send an email ticket out with an attachment the customer does not see it in the email and will need to open up the helpdesk to see the attachments.
What problems is the product solving and how is that benefiting you?
We use Jira both internally and externally. It is easy to link out a ticket to a colleague and have them see and interact with the same customer or internal ticket. This makes keeping it all centralized and easy to use.
Good tool to list request and manage the request assignment
What do you like best about the product?
You can register unlimited customer, this way you can get all of your stakeholders to be part of the ticketing system.
What do you dislike about the product?
it's not that cheap if you have lots of agent
What problems is the product solving and how is that benefiting you?
You can easily manage the number of requests and allocate it to your available resources
Jira service Management review and overview
What do you like best about the product?
It helps to manage team and task across the globe. Easy to track how the team is doing and can track deadline. Easy to use and user friendly. Documentation part is also great.
What do you dislike about the product?
Cost is little bit high for small organisation. Mob software jira should be improved.
What problems is the product solving and how is that benefiting you?
We usually used jira to assign story to associate in sprint
Great Customer support tool to manage, track & monitor bugs, projects & assignment
What do you like best about the product?
I've been using Jira for many times now, it is really helpful for me and our team to manage, track & monitor bugs, projects, and assignments and track all the developments in one tool.
The best part about Jira service management is the reporting and assigning of tasks and keeping all in check with deadlines etc.
The best part about Jira service management is the reporting and assigning of tasks and keeping all in check with deadlines etc.
What do you dislike about the product?
For first-time users, its a bit difficult to learn and use the platform as its a bit complicated initially but as time goes by it is quite useful. However, if there could be a option to download all the reports in a PDF or file format that would really help.
What problems is the product solving and how is that benefiting you?
we use Jira service management for many things specifically to tackle and report all the bugs that our clients are facing and monitor their progress and new developments. It shows the person who has assigned the task and the person working on it, which is quite effective and efficient. We also create custom fields/filters to ensure that our team uses them it the best possible way.
Used for a few months.
What do you like best about the product?
Jira Service Management provides a comprehensive solution for managing service requests and incidents. Its customizable workflows, integration with other tools, reporting and analytics, and self-service portal are some of the key features that make it a popular choice among organizations.
What do you dislike about the product?
It may take some time to get used to the tool and learn how to use its various features effectively.
What problems is the product solving and how is that benefiting you?
Record helpdesk responses and refer to similar cases
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