Jira Service Management
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Good for all internal and external support!
What do you like best about the product?
-Can keep as projects in one place
-Track using ticketing system
-Maintain and get approval on timesheets
-Can easily export reports
-Track using ticketing system
-Maintain and get approval on timesheets
-Can easily export reports
What do you dislike about the product?
-Sometimes exports take forever to download otherwise everything else is great
What problems is the product solving and how is that benefiting you?
-Maintaining all ongoing projects at one place
-Tracking employees timesheets and approving them
-Tracking employees timesheets and approving them
Jira-Excellent application for project planning
What do you like best about the product?
1) Jira is very useful to review the current progress on a project.
2) Jira can be customized as per requirement.
3) Jira is highly secure.User can see the contents as per security role assigned to user.
4) Jira is fast and highly scalable.
5) Jira allow user to review the progress of project with the help of generalized reports.
2) Jira can be customized as per requirement.
3) Jira is highly secure.User can see the contents as per security role assigned to user.
4) Jira is fast and highly scalable.
5) Jira allow user to review the progress of project with the help of generalized reports.
What do you dislike about the product?
1) Jira is not a free software.
2) Jira do not enough templates to review the progress of all projects.
3) It is very difficult to manage jira for large projects.
4) Jira do not send auto notification about the upcoming deadlines.
2) Jira do not enough templates to review the progress of all projects.
3) It is very difficult to manage jira for large projects.
4) Jira do not send auto notification about the upcoming deadlines.
What problems is the product solving and how is that benefiting you?
Jira has helped us to manage many projects. Jira can be used to create customized reports. Jira can be used to analyse the overall workload.
Recommendations to others considering the product:
Jira is a very useful tool to create manage projects. This can help to analyse the current progress of project and make strategic decision to get maximum utilization of resources.
Great Service Desk software
What do you like best about the product?
It is really easy-to-use and you can personalize almost all fields and behaviour
What do you dislike about the product?
Because of this high level of personalization, it is really hard to get the desired configuration and it is not always user-friendly for system administrators
What problems is the product solving and how is that benefiting you?
We needed to have a traceability of our customers tickets, and now we have a very good control over them
Easy to track issues
What do you like best about the product?
Jira is helpful for easily tracking the issues and we can give the points to track the issue.Uou can comment and check the work log of issue.Aalso you can mention the priority of issue.
What do you dislike about the product?
Jira hangs sometime and user interface should be improved
What problems is the product solving and how is that benefiting you?
Gives points to stories
We can divide stories to individual task which can assigned to different people.
We can divide stories to individual task which can assigned to different people.
Jira Service Management - Customize Your Support World
What do you like best about the product?
I really like being able to customize things in general. While I have to learn JQL and Cron, Jira does make it easy with some fields by having drop downs to help you with the commands or links to examples and help resources.
What do you dislike about the product?
I can't customize everything. There are some built-in workflows and some other sections that are very limited in what you can do and if you are like us, the out-of-the-box options won't suffice.
There are some features that are surprisingly not available, such as allowing the issue reporter to see which agent is assigned to their ticket.
There are some features that are surprisingly not available, such as allowing the issue reporter to see which agent is assigned to their ticket.
What problems is the product solving and how is that benefiting you?
Single service desk solution, custom designed to meet our needs.
Recommendations to others considering the product:
While it has a lot of cool customizations, you'll definitely want to trial it for 30 days and build it out quickly so you can do a lot of testing first, as well as building workflows and such.
Plan ahead. You may have to purchase 3rd party add-ons to accomplish your goals. And if you need to migrate, it is not easy in the cloud at this time.
Plan ahead. You may have to purchase 3rd party add-ons to accomplish your goals. And if you need to migrate, it is not easy in the cloud at this time.
Jira Service Desk
What do you like best about the product?
This tool is best for tracking the Project works. the most important thing is that you can track the work hours very easily for each team members. Easy to update the comments, clone the stories, move to another group, re-assign etc. You can create multiple filter based on assignee name, group, project type, status, priority etc and save it. Multiple task can be created and mapped to Epic link. you can easily upload the multiple files. Based on filters, you can export the reports in excel.
What do you dislike about the product?
There are multiple option which need to update before closing the task.
What problems is the product solving and how is that benefiting you?
We are using this tool to track the project work, Postmortem stories and ongoing activities. I can track the stories easily which are assigned to me or assigned to my team. I can pull the reports of the task in excel.
Multiple task can be tracked by linking with Epic.
Multiple task can be tracked by linking with Epic.
Recommendations to others considering the product:
This tool is best for tracking the Project works. the most important thing is that you can track the work hours very easily for each team members. Easy to update the comments, clone the stories, move to another group, re-assign etc. You can create multiple filter based on assignee name, group, project type, status, priority etc and save it. Multiple task can be created and mapped to Epic link. you can easily upload the multiple files. Based on filters, you can export the reports in excel. We are using this tool to track the project work, Postmortem stories and ongoing activities. I can track the stories easily which are assigned to me or assigned to my team. I can pull the reports of the task in excel.
Multiple task can be tracked by linking with Epic.
Multiple task can be tracked by linking with Epic.
CRM tool JIRA
What do you like best about the product?
System Dashboard - It shows all your cases logged and also the ones which are assigned to me and resolved.
Also the bridging of confluence and Jira is really cool.
Also the bridging of confluence and Jira is really cool.
What do you dislike about the product?
Search option should be more optimized. When we are trying to search we should have more filters or it should allow us to customize the filters.
What problems is the product solving and how is that benefiting you?
All the Product related issues.
JIRA and its Effectiveness
What do you like best about the product?
JIRA is very easy to use from an QA enginner perspective; able to track user story, bug, create sub-tasks...
What do you dislike about the product?
Very slow at times - their kanban board and scrum board are difficult to find
What problems is the product solving and how is that benefiting you?
making root cause analysis, tracking bugs or user stories to closure. Easy way to add an attachment in comment or description
So many awesome features of JIRA
What do you like best about the product?
Jira tracks the total time the ticket has been in a queue. It's very easy to route the ticket to the appropriate party and track comments associated with the ticket / issue.
What do you dislike about the product?
It's a little hard to navigate. I had to have my colleague send the URL for the project because I couldn't find it in the list of projects.
What problems is the product solving and how is that benefiting you?
We are using jira for review of cyber packages by the review team.
Pretty easy service desk/project management tool
What do you like best about the product?
It was really easy to submit requests to different teams or coworkers, and the style was pretty broad so that you could really edit it to meet your (or your assignee's) specific requirements. Easy to use dashboard, and at least for Sears, there were a good variety of tasks to choose from so it really covered the breadth of my specific job. Definitely was one of the easier applications to get the hang of when I first started, and I would recommend it to most people who are unfamiliar with service desk softwares.
What do you dislike about the product?
It was somewhat difficult to search for a prior task you may have assigned, closed out, finished, etc. Furthermore, when creating a DEAL JIRA, closing it out always seemed to require a few extra steps than the rest of the assignments. The search tool was basically impossible to use, which was not ideal, and I wasn't a huge fan of how you received a notification every time somebody editing something on a JIRA you were watching, but that was probably more just an annoyance than an actual issue.
What problems is the product solving and how is that benefiting you?
Requesting promotional imagery from graphic design, requesting online only promotions from Merch Ops/Deals teams, coordinating with taxonomy regarding attributes on verticals and PLPs. It certainly made my life easier and more organized than just e-mailing these requests back and forth.
Recommendations to others considering the product:
Definitely an easy to use service desk software. Would recommend to most companies, excluding maybe tech companies.
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