Jira Service Management
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Easy tracking of my teams stakeholders
What do you like best about the product?
The requests are piled up nice and clean. It's easy to search the various categories of filters like customer type, priority,etc.
What do you dislike about the product?
I wish there was an alternative dashboard for request approvals
What problems is the product solving and how is that benefiting you?
Tracking requests from customera and stakeholders
Workspace distributor or managerial or tracker tool
What do you like best about the product?
Assign and divided task within the team and note the work performance and time frame about the given task,store history of task when completed and calculate time about completed task.
What do you dislike about the product?
Complex to understand services for first time, powerful tool and costly licence made it incapable for small team or organisation.
What problems is the product solving and how is that benefiting you?
Distribute task within team made easy to track work performance and manage multiple projects on multiple change's.
New way of managing incidents
What do you like best about the product?
With this tool, we were able to carry out all the control of incidents and requests of our company quickly and efficiently. We have total control over numbers, targets and SLAs.
What do you dislike about the product?
Removing reports on the platform can be a little painful if the user is not familiarized with other IT platforms. When the query is more complex, you need to go after information and tips in search forums.
What problems is the product solving and how is that benefiting you?
With this platform, we were able to measure our service time, better control our SLA and improve the productivity of our technicians.
Good ticketing tool
What do you like best about the product?
Good ticketing tool used in IT. We use it primarily
What do you dislike about the product?
Its limited. The knowledge base in this tool is limited
What problems is the product solving and how is that benefiting you?
Create tickets
Jira Service desk review
What do you like best about the product?
It can be easily integrated with testing tools like Jira so makes the management easier. UI is good with a clean and simple look. Contains good report extraction with metrics and graphs to make it easier to understand and share with counterparts.
What do you dislike about the product?
You need to learn this tool and it can be an exhaustive learning process as not much free help is available on Internet. You gotta have connections with people who are already using them or search a lot on Internet to gain perspective and get queries solved.
What problems is the product solving and how is that benefiting you?
With the help of this tool we get feedback about the problems others are facing and effectively manage it. It reduces the time we otherwise would have to waste to understand in depth with customer discussions.
Recommendations to others considering the product:
It is a decent tool with ability to solve most of the problems. Hire a specialist with prior hands on experience on the tool so as to avoid dealing with unknown problems which may be hard to solve due to lack of free tutorials on Internet.
Good for all internal and external support!
What do you like best about the product?
-Can keep as projects in one place
-Track using ticketing system
-Maintain and get approval on timesheets
-Can easily export reports
-Track using ticketing system
-Maintain and get approval on timesheets
-Can easily export reports
What do you dislike about the product?
-Sometimes exports take forever to download otherwise everything else is great
What problems is the product solving and how is that benefiting you?
-Maintaining all ongoing projects at one place
-Tracking employees timesheets and approving them
-Tracking employees timesheets and approving them
Jira-Excellent application for project planning
What do you like best about the product?
1) Jira is very useful to review the current progress on a project.
2) Jira can be customized as per requirement.
3) Jira is highly secure.User can see the contents as per security role assigned to user.
4) Jira is fast and highly scalable.
5) Jira allow user to review the progress of project with the help of generalized reports.
2) Jira can be customized as per requirement.
3) Jira is highly secure.User can see the contents as per security role assigned to user.
4) Jira is fast and highly scalable.
5) Jira allow user to review the progress of project with the help of generalized reports.
What do you dislike about the product?
1) Jira is not a free software.
2) Jira do not enough templates to review the progress of all projects.
3) It is very difficult to manage jira for large projects.
4) Jira do not send auto notification about the upcoming deadlines.
2) Jira do not enough templates to review the progress of all projects.
3) It is very difficult to manage jira for large projects.
4) Jira do not send auto notification about the upcoming deadlines.
What problems is the product solving and how is that benefiting you?
Jira has helped us to manage many projects. Jira can be used to create customized reports. Jira can be used to analyse the overall workload.
Recommendations to others considering the product:
Jira is a very useful tool to create manage projects. This can help to analyse the current progress of project and make strategic decision to get maximum utilization of resources.
Great Service Desk software
What do you like best about the product?
It is really easy-to-use and you can personalize almost all fields and behaviour
What do you dislike about the product?
Because of this high level of personalization, it is really hard to get the desired configuration and it is not always user-friendly for system administrators
What problems is the product solving and how is that benefiting you?
We needed to have a traceability of our customers tickets, and now we have a very good control over them
Easy to track issues
What do you like best about the product?
Jira is helpful for easily tracking the issues and we can give the points to track the issue.Uou can comment and check the work log of issue.Aalso you can mention the priority of issue.
What do you dislike about the product?
Jira hangs sometime and user interface should be improved
What problems is the product solving and how is that benefiting you?
Gives points to stories
We can divide stories to individual task which can assigned to different people.
We can divide stories to individual task which can assigned to different people.
Jira Service Management - Customize Your Support World
What do you like best about the product?
I really like being able to customize things in general. While I have to learn JQL and Cron, Jira does make it easy with some fields by having drop downs to help you with the commands or links to examples and help resources.
What do you dislike about the product?
I can't customize everything. There are some built-in workflows and some other sections that are very limited in what you can do and if you are like us, the out-of-the-box options won't suffice.
There are some features that are surprisingly not available, such as allowing the issue reporter to see which agent is assigned to their ticket.
There are some features that are surprisingly not available, such as allowing the issue reporter to see which agent is assigned to their ticket.
What problems is the product solving and how is that benefiting you?
Single service desk solution, custom designed to meet our needs.
Recommendations to others considering the product:
While it has a lot of cool customizations, you'll definitely want to trial it for 30 days and build it out quickly so you can do a lot of testing first, as well as building workflows and such.
Plan ahead. You may have to purchase 3rd party add-ons to accomplish your goals. And if you need to migrate, it is not easy in the cloud at this time.
Plan ahead. You may have to purchase 3rd party add-ons to accomplish your goals. And if you need to migrate, it is not easy in the cloud at this time.
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