Jira Service Management
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Premium support and extreme agile
What do you like best about the product?
There are two things that I appreciated from the day 1 of the trial: extreme agility and premium support. The guys are almost always available for a live chat and helpful with answers. And if there is a bug in the product that you discover, sometimes they will ask you in 2 hours to try again because they fixed it. Isn't that great? Moreover they also take feature requests into account in their planning.
What do you dislike about the product?
OpsGenie doesn't have (yet) an on-premise version. Many companies (like my current one, would be even bigger customers if OpsGenie would offer an on-premise version (like, for example, many Atlassian tools). And this is due to regulatory constraints. There are 2 things that are not optimal in the UI: the autocompletion in search fields (alert or user search) and the search queries could be a bit more diverse (i.e. more operators).
What problems is the product solving and how is that benefiting you?
OpsGenie offered us of-the-shelf alerting and basic monitoring (using heartbeats). This was of great value to us because we could theoretically go live form day 1.
Recommendations to others considering the product:
Great that they offer now both an EU and an US datacenter (but watch out where you are creating your account). Setup and administration for a large organisation (>100 users) can be done with no pre-existing knowledge in days.
Jira Review
What do you like best about the product?
JIRA is designed with form and function in mind. It's very fluid to use and a solid service desk. You'll be impressed! We have shuffled through about four different service desk type softwares.
What do you dislike about the product?
It is quite advanced. This is not necessarily something to dislike, but it can be confusing and requires some extensive use to get in and out of.
What problems is the product solving and how is that benefiting you?
Incident management
Recommendations to others considering the product:
We are pleased with JIRA, do it!
Powerful Ticketing Support
What do you like best about the product?
Ease of use
Ability to keep track of tickets
Ability to keep track of tickets
What do you dislike about the product?
Occasional crash
Tickets don’t always get solved in timely manner.
Tickets don’t always get solved in timely manner.
What problems is the product solving and how is that benefiting you?
Communicating with it and solving employee computer issues.
Everything that we do is on the computer so if one computer system goes down then that stops that particular person from being able to work for the rest of the day so it’s nice to be able to submit a ticket to IT and have it solved within minutes
Everything that we do is on the computer so if one computer system goes down then that stops that particular person from being able to work for the rest of the day so it’s nice to be able to submit a ticket to IT and have it solved within minutes
JIRA is your friend
What do you like best about the product?
I like that I can keep track of our weekly sprints/kanban and have a single one click view.
What do you dislike about the product?
At first it was hard to find where to update a password and other basic things. Had to use the help function to find it.
What problems is the product solving and how is that benefiting you?
We are using it to track all customer bugs.
Best Service Desk Software
What do you like best about the product?
Robust incident tracking system and easy to go through the activity
What do you dislike about the product?
There is nothing much I dislike this software
What problems is the product solving and how is that benefiting you?
Enter Change tasks and incidents to the IT help desk.
Full Service, No issues.
What do you like best about the product?
convenience. stability. functionality. ease of use.
What do you dislike about the product?
I have not experienced any issues that would merit a dislike.
What problems is the product solving and how is that benefiting you?
knowledge base; tickets.
Recommendations to others considering the product:
great bundle of features.
Jira for IT services
What do you like best about the product?
It's user friendly and not complicated. Making tickets is simple and controlling them is easy as well. The layout is not confusing. Can be used be multiple people easily.
What do you dislike about the product?
It was not too hard to use but sometimes it could be confusing when trying to assign tickets to certain people.
What problems is the product solving and how is that benefiting you?
I used it for an IT service desk. It made it very convient to keep track of work being done, contact details, etc.
Great service
What do you like best about the product?
Love that i can get my issue fixed quickly with any application or software i use for work as well be able to respond to my tech expert through chat to resolve the issue.
What do you dislike about the product?
don't like the layout seems simple would like complicated but something more than what it shows.
What problems is the product solving and how is that benefiting you?
Technical issues with program software, has great benefits since my issues get resolved quickly.
Recommendations to others considering the product:
great program should give it a try!
Only tool which allow you to prioritize your tasks
What do you like best about the product?
We been using this tool for several years and we can't able to work with out this tool. Very easy to organize the tasks and prioritize them.
1. Forget about planning and focus on tasks. All you have to worry about is the execution of the project.
2. Tracking your time with project trackers. The software can be tweaked such that it will also cover time tracking as well.
3. The software is free.
4. Evaluate the development. The developments that your skills undergo are essential to be recorded and the software will help in doing so.
5. This software will plan the schedule for you when you input the average time that you take for any kind of work.
1. Forget about planning and focus on tasks. All you have to worry about is the execution of the project.
2. Tracking your time with project trackers. The software can be tweaked such that it will also cover time tracking as well.
3. The software is free.
4. Evaluate the development. The developments that your skills undergo are essential to be recorded and the software will help in doing so.
5. This software will plan the schedule for you when you input the average time that you take for any kind of work.
What do you dislike about the product?
We couldn't able to figure out a way to use same ticket for two different developers while doing parallel programming.
What problems is the product solving and how is that benefiting you?
task prioritization.
Assignment of tasks.
kanban,
scrum,
scheduling,
planning,
tracking
Assignment of tasks.
kanban,
scrum,
scheduling,
planning,
tracking
Recommendations to others considering the product:
Even though jira is used by most of the technology groups, there are tons of other tools flooding in the market. You can customize the tool according to your own needs using other third party integrations.
Service Desk Rocks
What do you like best about the product?
I love that JIRA Service Desk is easy to use. The end user can track tickets submitted and IT teams can manage the tickets and move them quickly as issues are resolved.
What do you dislike about the product?
I currently have no dislike with the software.
What problems is the product solving and how is that benefiting you?
Issues can easily be reported by end users and quickly be assigned out for resolution. It is trackable and can be easily integrated with current CRM software.
Recommendations to others considering the product:
I recommend JIRA Service Desk for all your IT service tracking needs. It is easy to use and can be integrated into your current CRM system.
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