Jira Service Management
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Powerful tool to manage service desk operations
What do you like best about the product?
The software offers a centralized platform where service requests can be managed, prioritized, and assigned to the relevant team members. This ensures that requests are handled in a timely and efficient manner, which can help to improve customer satisfaction and reduce response times.
What do you dislike about the product?
Software can be expensive, particularly for small businesses or organizations with limited budgets. While JIRA Service Management offers a range of features and customization options, the cost may be prohibitive for some users.
What problems is the product solving and how is that benefiting you?
The software can automate routine tasks, such as ticket routing and notification, which can save time and improve efficiency. Additionally, the software integrates with a wide range of other tools and platforms, making it easy to connect with existing workflows and systems.
very good IT services management tool
What do you like best about the product?
Task management across the departments.
Incident Management
Change control
Review before submitting
Flexible and Customisable
Problem Resolution Management cards.
Dashboards and Workflows
Ticketing
Incident Management
Change control
Review before submitting
Flexible and Customisable
Problem Resolution Management cards.
Dashboards and Workflows
Ticketing
What do you dislike about the product?
very slow interface
need to add more features
need to add more features
What problems is the product solving and how is that benefiting you?
Incident managemnt and Analysis of root cause
Keep track of change control
Ticketing for Deployment etc
Keep track of change control
Ticketing for Deployment etc
Streamline Your Service Operations with Jira Service Management
What do you like best about the product?
Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that critical issues are addressed first.
Automate workflows: With Jira Service Management, you can automate workflows to ensure that tasks are completed efficiently and consistently.
Collaborate with your team: Jira Service Management enables teams to collaborate effectively, providing a single source of truth for all service requests and incidents.
Gain insights: With built-in reporting and analytics, Jira Service Management provides valuable insights into your service desk operations, allowing you to identify areas for improvement and make data-driven decisions.
Automate workflows: With Jira Service Management, you can automate workflows to ensure that tasks are completed efficiently and consistently.
Collaborate with your team: Jira Service Management enables teams to collaborate effectively, providing a single source of truth for all service requests and incidents.
Gain insights: With built-in reporting and analytics, Jira Service Management provides valuable insights into your service desk operations, allowing you to identify areas for improvement and make data-driven decisions.
What do you dislike about the product?
Steep learning curve: Jira Service Management is a powerful and complex tool, which means that it can take some time for users to become proficient with it. This can be particularly challenging for smaller teams with limited resources.
Customization limitations: Although Jira Service Management is highly customizable, some users may find that the level of customization available is not sufficient for their needs. This can be particularly frustrating for organizations with very specific workflows or processes.
Cost: Jira Service Management is a paid tool, which means that it may not be accessible to all organizations or individuals. The cost can be particularly challenging for small businesses or startups with limited budgets.
Integration challenges: While Jira Service Management offers many integrations with other tools and platforms, some users may find that integrating it with their existing systems can be challenging, particularly if they are not familiar with the tools and technologies involved.
Customization limitations: Although Jira Service Management is highly customizable, some users may find that the level of customization available is not sufficient for their needs. This can be particularly frustrating for organizations with very specific workflows or processes.
Cost: Jira Service Management is a paid tool, which means that it may not be accessible to all organizations or individuals. The cost can be particularly challenging for small businesses or startups with limited budgets.
Integration challenges: While Jira Service Management offers many integrations with other tools and platforms, some users may find that integrating it with their existing systems can be challenging, particularly if they are not familiar with the tools and technologies involved.
What problems is the product solving and how is that benefiting you?
Inefficient service request management: Without a proper system in place, managing service requests can be inefficient and time-consuming. Jira Service Management helps to automate the process of managing service requests, making it easier and more efficient to manage requests from customers or other stakeholders.
Lack of visibility into service operations: Without a centralized system for managing service requests, it can be challenging to gain visibility into service operations. Jira Service Management provides a centralized platform for managing service requests and incidents, providing teams with valuable insights into their service desk operations.
Inability to collaborate effectively: Collaboration is essential for effective service delivery. Jira Service Management provides a platform for teams to collaborate effectively, ensuring that everyone is on the same page and working towards the same goals.
Difficulty in prioritizing service requests: Without a proper system for prioritizing service requests, critical issues may not be addressed in a timely manner. Jira Service Management provides tools for prioritizing service requests based on their impact and urgency, ensuring that critical issues are addressed first.
By solving these problems, Jira Service Management helps organizations improve their service delivery and customer satisfaction. With automated workflows, centralized management, and collaboration tools, teams can work more efficiently and effectively, ultimately providing better service to their customers. Additionally, the built-in reporting and analytics features enable organizations to make data-driven decisions, improving their overall service delivery and operations.
Lack of visibility into service operations: Without a centralized system for managing service requests, it can be challenging to gain visibility into service operations. Jira Service Management provides a centralized platform for managing service requests and incidents, providing teams with valuable insights into their service desk operations.
Inability to collaborate effectively: Collaboration is essential for effective service delivery. Jira Service Management provides a platform for teams to collaborate effectively, ensuring that everyone is on the same page and working towards the same goals.
Difficulty in prioritizing service requests: Without a proper system for prioritizing service requests, critical issues may not be addressed in a timely manner. Jira Service Management provides tools for prioritizing service requests based on their impact and urgency, ensuring that critical issues are addressed first.
By solving these problems, Jira Service Management helps organizations improve their service delivery and customer satisfaction. With automated workflows, centralized management, and collaboration tools, teams can work more efficiently and effectively, ultimately providing better service to their customers. Additionally, the built-in reporting and analytics features enable organizations to make data-driven decisions, improving their overall service delivery and operations.
Jira review
What do you like best about the product?
Jira is easy to setup team scrum board and smoothly access to track agile methodlogy in team with create multiple teams and track those in one scrum board and managing
What do you dislike about the product?
Jira service should work more on data importing so that we can add more thing in bulk using external files using excel or other documents. To avoid less manual efforts
What problems is the product solving and how is that benefiting you?
It helps to create ticket assign and manage and helps to track each activity for scrum master and manager level person and we can generate report and piechart for presentation
Jira SM is our go-to for handling customer tickets
What do you like best about the product?
Good interface, workflow automations, collaboration, integrations with multiple platforms.
What do you dislike about the product?
We haven't faced anything that we dislike so far.
What problems is the product solving and how is that benefiting you?
It has helped us get in touch with our leads and customers efficiently, while also allowing us to discuss matters internally within the platform before responding.
Great tool to track work flow within Team
What do you like best about the product?
1. Easy to use and understand
2. Seemless integration with other tools.
3. Great documentation across various use cases.
4. Brings visibility of work that is being done in a team
5. Helps to track progress, deadlines and contribution of team members
2. Seemless integration with other tools.
3. Great documentation across various use cases.
4. Brings visibility of work that is being done in a team
5. Helps to track progress, deadlines and contribution of team members
What do you dislike about the product?
Some documentations are hard to understand, making Jira ineffective to use. More documentation and on-chat support can be helpful to achieve clarity on usage and setup of same.
What problems is the product solving and how is that benefiting you?
1. Workflow management
2. Tracking of work of team members
3. Incident management
4. Resolving issues before the deadline
5. helps to recognise what issues clients are facing to improve the existing system.
2. Tracking of work of team members
3. Incident management
4. Resolving issues before the deadline
5. helps to recognise what issues clients are facing to improve the existing system.
Intuitive, configurable and can be used out of the box.
What do you like best about the product?
Easy to use (intuitive) and simple to configure to ensure both internal users and external users (customers) can engage, collaborate and track tickets. User notifications are easy to set up and keeping the customer informed is straight forward.
What do you dislike about the product?
If you want a tracking tool out of the box that provides straightforward functionality, then JSM is a great tool. If you want to start performing more advanced tracking functions, automation, asthetics etc. then everything is an 'add on', so the cost can be inflated quite quickly. I would recommend truly understanding your requirements to ensure JSM is fit for your purpose out of the box before proceeding to ensure you're aware of future costs.
What problems is the product solving and how is that benefiting you?
It's a very stable platform that empowers your own staff to configure to meet your own business' needs.
This allows us to engage with customers and suppliers in a simple manner, providing them with a great user experience.
This allows us to engage with customers and suppliers in a simple manner, providing them with a great user experience.
Easy to manage tasks and projects in a distributed team
What do you like best about the product?
1. The ability to manage teams and tasks across geography and across verticals.
2. The ability to see how well the team is doing, in terms of deadlines, the avg time took to solve a bug, the number of p0 etc. This helps in reflecting what are the areas to improve as a team and function effectively
2. The ability to see how well the team is doing, in terms of deadlines, the avg time took to solve a bug, the number of p0 etc. This helps in reflecting what are the areas to improve as a team and function effectively
What do you dislike about the product?
There's nothing much to be very honest. Everything works seamlessly and Atlassian is a customer focussed company which keeps collecting feedbacks and improve/implement them.
What problems is the product solving and how is that benefiting you?
Effective team functioning (self managed teams)
Effective Cross teams collaboration.
Effective Cross countries collaboration.
Saves time and efforts of engineers.
Effective Cross teams collaboration.
Effective Cross countries collaboration.
Saves time and efforts of engineers.
IT and tech support Ticket Resolution Platform as very recommended software for Technology Industry
What do you like best about the product?
* Raise a ticket for IT and tech support to resolution a issues with TAT to solving a problems.
*Tools of various levels for Help to work smooth process as well creation work Nature.
*Various levels of spoc will conect and involved with this platform to be collaboration pretty well .
*Tools of various levels for Help to work smooth process as well creation work Nature.
*Various levels of spoc will conect and involved with this platform to be collaboration pretty well .
What do you dislike about the product?
*Mobile software app of jira is Doesn't work great .
*It's allow to work load hevay sized filled .
*Customer can be accessed this software due protection.
*Need to Improve UI
*It's allow to work load hevay sized filled .
*Customer can be accessed this software due protection.
*Need to Improve UI
What problems is the product solving and how is that benefiting you?
Any Issues regarding Tech support, IT help desk to escalate to various spocs levels and slove a problems in Tourn around Time.
Benifits of Raise a ticket to slove problem and work smooth and hardels could break.
Benifits of Raise a ticket to slove problem and work smooth and hardels could break.
Good application to track application defects and TCs.
What do you like best about the product?
1. Its easy to use.
2. Anyone can understand easily.
3. Easy to create filters to get the exact results.
2. Anyone can understand easily.
3. Easy to create filters to get the exact results.
What do you dislike about the product?
Larger comments it will not support. It has charector length in comments section.
Sol:
In my scenario, iam trying to add TCs as comments , sometimes I will add larger TCs. So allow unlimited charector so, no one will face same issue again.
Sol:
In my scenario, iam trying to add TCs as comments , sometimes I will add larger TCs. So allow unlimited charector so, no one will face same issue again.
What problems is the product solving and how is that benefiting you?
I used JIRA as test engineer.
1. To create defects for product.
2. Attached the larger files to the defects.
3. Updating/Modify the existing defects.
4. Creating filters to fetch exact data.
1. To create defects for product.
2. Attached the larger files to the defects.
3. Updating/Modify the existing defects.
4. Creating filters to fetch exact data.
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