Jira Service Management
AtlassianExternal reviews
937 reviews
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Complex projects and collaboration tool
What do you like best about the product?
Completely customisable, great for project tracking or software development, ticket management.
What do you dislike about the product?
It can be fairly slow, this may be due to our environment and not the platform.
What problems is the product solving and how is that benefiting you?
Managing project work across multiple regions.
Recommendations to others considering the product:
Powerful, reliable. Get the set up right as soon as possible before unleashing it.
Jira to manage tasks at work
What do you like best about the product?
The easy with with tasks can be managed and tracked. Identifying pending tasks becomes very simple. It's also helpful in linking various related tasks as child tasks. It also serves as Helpdesk to for consumers to raise tickets
What do you dislike about the product?
UI could be better. Reduce downtime or have an alternate option when jira is down.
Frequent downtime is dangerous for people who work in real time alert resolution.
Frequent downtime is dangerous for people who work in real time alert resolution.
What problems is the product solving and how is that benefiting you?
Incident management of various tasks. Helpdesk to raise ticket. Customers to raise tickets. Documentations of tasks. Program reviews. Updates on tickets and tasks.
Recommendations to others considering the product:
It's easy to use, easy to manage tasks. No complains
Jira service desk
What do you like best about the product?
I like that it hepls us keep track on customer request and help them immediately. It also helps us track time taken to resolve an issue.
What do you dislike about the product?
It can be too complicated for non tech savy customers
What problems is the product solving and how is that benefiting you?
We using is to adress service requests from customers
Reliable low cost IT Ticketing solution system
What do you like best about the product?
Allows to have complete follow up of your project, apply agile methodologies and correct errors, and also record.
What do you dislike about the product?
No dynamic forms in place withe the tool
What problems is the product solving and how is that benefiting you?
Good integration with Atlassian's other products as well as nice customizability and advanced reporting make this a worthwhile platform to consider
Super service
What do you like best about the product?
We use it to open tickets in enquire about certain login or connectivity issues.
They were responsive and informative in terms of why our issues occurred and completing the tickets.
They were responsive and informative in terms of why our issues occurred and completing the tickets.
What do you dislike about the product?
On some rare occasions we would have to follow up about an open ticket that needed to be resolved.
What problems is the product solving and how is that benefiting you?
Solving any network or connectivity to websites issues. I.e. time outs, unavailable websites, program login issues.
Jira a management service desk
What do you like best about the product?
It is easy to use. Lots of perks like being able to manage the team easily and see many features that the team is working on clearly.
What do you dislike about the product?
I dislike how hard it is to try to efficiently prioritize the stories. Some other tools have done a better job with this such as pivotal tracker
What problems is the product solving and how is that benefiting you?
To try to do better customer management through IT service management. I realized Jira is nicely color coded and makes management very easy and clear to see and use for both technical and non-technical members.
Recommendations to others considering the product:
Try pivotal tracker as well to see what may be a better fit for you. Definitely use it for some time with a project.
Great service
What do you like best about the product?
I like how they email you when someone has responded
What do you dislike about the product?
I am not a fan of the fact that I can't forward the support tickets as email
What problems is the product solving and how is that benefiting you?
Support tickets
Review of Jira
What do you like best about the product?
Pros:
- It's a great collaboration tool in terms of issue tracking
- Collaboration between different accounts / integrations is easy
- At my work we can easily use 2FA with Jira
- It's a great collaboration tool in terms of issue tracking
- Collaboration between different accounts / integrations is easy
- At my work we can easily use 2FA with Jira
What do you dislike about the product?
Cons:
- Slow and cumbersome sometimes
- I'd enjoy a more simplified / modern interface
- Slow and cumbersome sometimes
- I'd enjoy a more simplified / modern interface
What problems is the product solving and how is that benefiting you?
We solve tracking issues and team collaboration with Jira. It helps in terms of tracking current internal and open source projects.
Recommendations to others considering the product:
Look at alternatives, but if you're in an enterprise I'd suggest Jira
Help Desk Tracker
What do you like best about the product?
It makes it very easy to keep track of all of your issues in your queue to work on for the day.
What do you dislike about the product?
I do not like how expensive JIRA itself is, JIRA is a great application when setup correctly but it just takes time
What problems is the product solving and how is that benefiting you?
Resolving user issues and ticketing management
Extremely powerful & enterprise grade solution
What do you like best about the product?
Highly customizable but also ready out of the box. Integrates well with confluence, Jira and other atlassian tools
What do you dislike about the product?
For untrained users it may be overwhelming to figure out. Baseline settings are good but not enough to start running with
What problems is the product solving and how is that benefiting you?
Day to day support for customers, as well as SLA tracking and internal KPIs
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