Jira Service Management
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Jira Service Desk
What do you like best about the product?
This tool is best for tracking the Project works. the most important thing is that you can track the work hours very easily for each team members. Easy to update the comments, clone the stories, move to another group, re-assign etc. You can create multiple filter based on assignee name, group, project type, status, priority etc and save it. Multiple task can be created and mapped to Epic link. you can easily upload the multiple files. Based on filters, you can export the reports in excel.
What do you dislike about the product?
There are multiple option which need to update before closing the task.
What problems is the product solving and how is that benefiting you?
We are using this tool to track the project work, Postmortem stories and ongoing activities. I can track the stories easily which are assigned to me or assigned to my team. I can pull the reports of the task in excel.
Multiple task can be tracked by linking with Epic.
Multiple task can be tracked by linking with Epic.
Recommendations to others considering the product:
This tool is best for tracking the Project works. the most important thing is that you can track the work hours very easily for each team members. Easy to update the comments, clone the stories, move to another group, re-assign etc. You can create multiple filter based on assignee name, group, project type, status, priority etc and save it. Multiple task can be created and mapped to Epic link. you can easily upload the multiple files. Based on filters, you can export the reports in excel. We are using this tool to track the project work, Postmortem stories and ongoing activities. I can track the stories easily which are assigned to me or assigned to my team. I can pull the reports of the task in excel.
Multiple task can be tracked by linking with Epic.
Multiple task can be tracked by linking with Epic.
CRM tool JIRA
What do you like best about the product?
System Dashboard - It shows all your cases logged and also the ones which are assigned to me and resolved.
Also the bridging of confluence and Jira is really cool.
Also the bridging of confluence and Jira is really cool.
What do you dislike about the product?
Search option should be more optimized. When we are trying to search we should have more filters or it should allow us to customize the filters.
What problems is the product solving and how is that benefiting you?
All the Product related issues.
JIRA and its Effectiveness
What do you like best about the product?
JIRA is very easy to use from an QA enginner perspective; able to track user story, bug, create sub-tasks...
What do you dislike about the product?
Very slow at times - their kanban board and scrum board are difficult to find
What problems is the product solving and how is that benefiting you?
making root cause analysis, tracking bugs or user stories to closure. Easy way to add an attachment in comment or description
So many awesome features of JIRA
What do you like best about the product?
Jira tracks the total time the ticket has been in a queue. It's very easy to route the ticket to the appropriate party and track comments associated with the ticket / issue.
What do you dislike about the product?
It's a little hard to navigate. I had to have my colleague send the URL for the project because I couldn't find it in the list of projects.
What problems is the product solving and how is that benefiting you?
We are using jira for review of cyber packages by the review team.
Pretty easy service desk/project management tool
What do you like best about the product?
It was really easy to submit requests to different teams or coworkers, and the style was pretty broad so that you could really edit it to meet your (or your assignee's) specific requirements. Easy to use dashboard, and at least for Sears, there were a good variety of tasks to choose from so it really covered the breadth of my specific job. Definitely was one of the easier applications to get the hang of when I first started, and I would recommend it to most people who are unfamiliar with service desk softwares.
What do you dislike about the product?
It was somewhat difficult to search for a prior task you may have assigned, closed out, finished, etc. Furthermore, when creating a DEAL JIRA, closing it out always seemed to require a few extra steps than the rest of the assignments. The search tool was basically impossible to use, which was not ideal, and I wasn't a huge fan of how you received a notification every time somebody editing something on a JIRA you were watching, but that was probably more just an annoyance than an actual issue.
What problems is the product solving and how is that benefiting you?
Requesting promotional imagery from graphic design, requesting online only promotions from Merch Ops/Deals teams, coordinating with taxonomy regarding attributes on verticals and PLPs. It certainly made my life easier and more organized than just e-mailing these requests back and forth.
Recommendations to others considering the product:
Definitely an easy to use service desk software. Would recommend to most companies, excluding maybe tech companies.
Complex projects and collaboration tool
What do you like best about the product?
Completely customisable, great for project tracking or software development, ticket management.
What do you dislike about the product?
It can be fairly slow, this may be due to our environment and not the platform.
What problems is the product solving and how is that benefiting you?
Managing project work across multiple regions.
Recommendations to others considering the product:
Powerful, reliable. Get the set up right as soon as possible before unleashing it.
Jira to manage tasks at work
What do you like best about the product?
The easy with with tasks can be managed and tracked. Identifying pending tasks becomes very simple. It's also helpful in linking various related tasks as child tasks. It also serves as Helpdesk to for consumers to raise tickets
What do you dislike about the product?
UI could be better. Reduce downtime or have an alternate option when jira is down.
Frequent downtime is dangerous for people who work in real time alert resolution.
Frequent downtime is dangerous for people who work in real time alert resolution.
What problems is the product solving and how is that benefiting you?
Incident management of various tasks. Helpdesk to raise ticket. Customers to raise tickets. Documentations of tasks. Program reviews. Updates on tickets and tasks.
Recommendations to others considering the product:
It's easy to use, easy to manage tasks. No complains
Jira service desk
What do you like best about the product?
I like that it hepls us keep track on customer request and help them immediately. It also helps us track time taken to resolve an issue.
What do you dislike about the product?
It can be too complicated for non tech savy customers
What problems is the product solving and how is that benefiting you?
We using is to adress service requests from customers
Reliable low cost IT Ticketing solution system
What do you like best about the product?
Allows to have complete follow up of your project, apply agile methodologies and correct errors, and also record.
What do you dislike about the product?
No dynamic forms in place withe the tool
What problems is the product solving and how is that benefiting you?
Good integration with Atlassian's other products as well as nice customizability and advanced reporting make this a worthwhile platform to consider
Super service
What do you like best about the product?
We use it to open tickets in enquire about certain login or connectivity issues.
They were responsive and informative in terms of why our issues occurred and completing the tickets.
They were responsive and informative in terms of why our issues occurred and completing the tickets.
What do you dislike about the product?
On some rare occasions we would have to follow up about an open ticket that needed to be resolved.
What problems is the product solving and how is that benefiting you?
Solving any network or connectivity to websites issues. I.e. time outs, unavailable websites, program login issues.
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