Jira Service Management
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JSD
What do you like best about the product?
I love the costumer service portal and the SLA features.
What do you dislike about the product?
I would like better reporting options and reporting usability.
What problems is the product solving and how is that benefiting you?
Amelirate our customer service experience
Using JIRA for app development
What do you like best about the product?
JIRA helped me immensely in creating bug and feature tickets. JIRA makes it easy to keep track of all the created tickets for a specific project, and helps my team and I efficiently solve problems.
What do you dislike about the product?
Integration with other software could use some work.
What problems is the product solving and how is that benefiting you?
Bug fixes, keeping track of consumer bug reports.
Very easy to use
What do you like best about the product?
I like that you can trigger alerts straight from Slack, in a fairly straightforward manner.
What do you dislike about the product?
The interface is not perfect, especially the on call schedule. It can be hard to make adjustments to it.
What problems is the product solving and how is that benefiting you?
We use OpsGenie to coordinate on call schedules, and to mobilize incident response teams.
Recommendations to others considering the product:
Make sure that you set up a plan that will show everyone how to add the service and have it bypass Do Not Disturb on their phone.
OpsGenie got all the features your business will need!
What do you like best about the product?
What I like the best here is the alert notification escalation. In that way, lower tiers will receive each alerts first and if they cannot acknowledge it, it will be forwarded to a higher tier.
Next would be the ability to integrate it with Slack!
Lastly would be the on-call calendar features!
Next would be the ability to integrate it with Slack!
Lastly would be the on-call calendar features!
What do you dislike about the product?
Nothing I guess as it suits our need, hopefully you can have a PC-based app soon as using OpsGenie via browser is difficult.
What problems is the product solving and how is that benefiting you?
Devices that became unreachable in our network, whether its a big or small outage.
Recommendations to others considering the product:
Yes! Price is way cheaper than other monitoring softwares!
Service desk helps our team
What do you like best about the product?
I work in Software QA - service desk helps our team track and troubleshoot bugs before sending the bug to a developer.
What do you dislike about the product?
I would like to be able to setup individual emails for each channel so I don't have to move tickets to other teams.
What problems is the product solving and how is that benefiting you?
Help desk/ bug tracking
Very good
What do you like best about the product?
The speed it alerts you at and the response it gets to me at
What do you dislike about the product?
There is not alot i do dislike regarding ops genie
What problems is the product solving and how is that benefiting you?
Network related issues
Great experience
What do you like best about the product?
We are using Zabbix monitoring platform and OpsGenie offers Zabbix integration which works perfect for us.
What do you dislike about the product?
It took couple of days to get find things after OpsGenie website upgrade. :-)
What problems is the product solving and how is that benefiting you?
We are monitoring our core network and OpsGenie helps us to meet SLA's with customers.
Recommendations to others considering the product:
It is the best option in the market.
Changed the way we do Ops
What do you like best about the product?
The simplicity of setting up integrations and the analytical reports. The support desk is great as well, always get back to me very fast and resolve issues.
What do you dislike about the product?
Some issues with the apps, users are unable to allow OpsGenie to override do not disturb but i think this is more of an OS security issue. This seems to vary between Android versions and apple
What problems is the product solving and how is that benefiting you?
OpsGenie allows us to consolidate multiple infrastructure alerts in to one place and only alert the required on call engineer. Escalation policies are configured to alert additional engineers if and when required.
Recommendations to others considering the product:
Try out the free trial and make use of Support to get things setup the way you want.
Brilliant Application
What do you like best about the product?
Multiple escalation paths, allows good tractability of faults
What do you dislike about the product?
no quick way to swap on call weeks which would be a benefit.
What problems is the product solving and how is that benefiting you?
monitoring core network or any issues which arise
Recommendations to others considering the product:
Highly recommended
All-in-One monitoring system
What do you like best about the product?
I like the alert escalation process where in you can set thresholds before the alert will be escalated to user higher than you.
I also like the on-call calendar feature where in you can easily see who is currently on-call.
I also like the on-call calendar feature where in you can easily see who is currently on-call.
What do you dislike about the product?
Please add heatmap feature soon that way newbies can easily track where the outage is. That would be easier rather than reading the address itself
What problems is the product solving and how is that benefiting you?
proper monitoring system. Before the system that we have is just monitoring our devices via ping. Which is helpful but not that much compared when your monitoring system is polling SNMP. With Opsgenie, you can get SNMP and add 'ping only device" depending on your preference.
Recommendations to others considering the product:
na
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