Jira Service Management
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Jira is best for tracking so many things
What do you like best about the product?
I have been using Jira for the last 5 years and I see a significant improvement every time.We have been able to log work and added SLA and track the work done by other teams very efficiently
What do you dislike about the product?
I would like to see a mailing system integrated with Jira around SLA misses.
What problems is the product solving and how is that benefiting you?
It helps to assign and resolve incidents with in the team and all members can privately and public comment on the same ticket and log work.This makes it amazing tool
Atlassian's IT Service Management tool
What do you like best about the product?
Jira Service Management is very well configured to get the most out of the tool without much initial configuration. Of course it can be customized with lots of different options to make it work as desired.
What do you dislike about the product?
Signing into the customer portal requires the user to sign in to the parent Jira site first because of our SSO implementation.
What problems is the product solving and how is that benefiting you?
We used to have a regular Jira project for our Corp IT team. We configured our new project under Jira Service Management and have gained great insights into our common types of service requests, SLAs, ticket distribution, etc.
Jira Service Management help us to accomplish the customer satisfaction in our organization.
What do you like best about the product?
Ticket administration.
Integration wit opsgenie.
Integration wit opsgenie.
What do you dislike about the product?
When you reply to a ticket, It doesn't have too many text formats.
What problems is the product solving and how is that benefiting you?
We use Jira for managed service support. Also, for project management. It helps us to keep all customer requirements in order and complete tasks on time.
Best tool for ITSM - JIRA
What do you like best about the product?
Its ability to integrate with other applications and really easy and user-friendliness of the system sets it ahead of other products.
What do you dislike about the product?
Even though end users love to use it, managing the portal for Admins is a little nightmare and requires thorough knowledge.
What problems is the product solving and how is that benefiting you?
After implementing Jira, there were a lot of positive comments from end users. It is really easy for them to track where there ticket is positioned and there is no need of any reminders.
Easy to organise and add tasks, Easy to create Service Level Agreements & assign people
What do you like best about the product?
Every team member can create projects that can be shared within the team, which includes all the transparency, Ease of assigning people,Easy tracking system
Integration options to automate the workflows.
Integration options to automate the workflows.
What do you dislike about the product?
It's cost may be high compared to its competitors although it has customized pricing plans based on the implementation scale. It's automated ticket routing facility stands out.
What problems is the product solving and how is that benefiting you?
Visibility for the entire team by logging the requests in a central repository.
Tracking of issues and response time to client has been improved.
Automated ticket routing enables users to take up tasks instantly.
Tracking of issues and response time to client has been improved.
Automated ticket routing enables users to take up tasks instantly.
Awesome product for agile methodology implementation
What do you like best about the product?
The way we can add all details in tasks and can create sub tasks.
What do you dislike about the product?
Nothing much but GUI can be more user friendly. Sometimes new user struggle from where he can see projects.
What problems is the product solving and how is that benefiting you?
It is a efforts tracking and issue tracking tool foe agile methodologies.
Enterprise Grade ITSM!
What do you like best about the product?
Jira is a very easy tool to use especially in a large organization with many users working in different areas of a project. There is a roll out learning curve but overall works very well!
What do you dislike about the product?
The roll out and the training / customization of the fields does require a bit of a steep learning curve. Additionally, the system didn't feel as mobile friendly as it should be.
What problems is the product solving and how is that benefiting you?
We use this for bug and task tracking as well as correlation between our CRM to customer support for the service desk management. It streamlines our processes and allows a single dashboard to view all functions for a project (internal + external)
Best product for project Management.
What do you like best about the product?
Jira is one of best product for managing the projects. It has story, story points, estimation, tasks, and hours claimed for associates on specific story.
There are several tools which are quite useful.
There are several tools which are quite useful.
What do you dislike about the product?
The UI is little bit complex.
Lack of self tutorials
No demo and sufficient info for helps.
Tools are merged into other tools which is a little bit conplex
Too much functionality.
Lack of self tutorials
No demo and sufficient info for helps.
Tools are merged into other tools which is a little bit conplex
Too much functionality.
What problems is the product solving and how is that benefiting you?
In our projects we usually use Jira to assign story to associates in each sprint.
Great tool
What do you like best about the product?
Managining the change management process through Jira is one of the best way and I believe it is widely used. There are options to integrate to almost all the known CRM tools.
What do you dislike about the product?
Nothing so far, everything is pretty smooth
What problems is the product solving and how is that benefiting you?
Managing change management tickets and we also used it as our support portal
Tailor your business processes to the way you work
What do you like best about the product?
You can assign all requests and referrals to the Operations and support teams within the company to the team or person you want through this application.
You can integrate the application with many different applications and use it easily. I can say that the interface is really simple and understandable.In addition, you can receive notifications and follow up the requests received outside of working hours via devices such as mobile and tablet and prioritize the requests. I can say that it is the application where all job demand situations within the company are managed from here. I am extremely satisfied.
You can integrate the application with many different applications and use it easily. I can say that the interface is really simple and understandable.In addition, you can receive notifications and follow up the requests received outside of working hours via devices such as mobile and tablet and prioritize the requests. I can say that it is the application where all job demand situations within the company are managed from here. I am extremely satisfied.
What do you dislike about the product?
I did not encounter any negative situation.
What problems is the product solving and how is that benefiting you?
I can say that it is an application directed by all business demand situations within the company. The perfect app for job tracking.
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