Jira Service Management
AtlassianExternal reviews
945 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Jira a management service desk
What do you like best about the product?
It is easy to use. Lots of perks like being able to manage the team easily and see many features that the team is working on clearly.
What do you dislike about the product?
I dislike how hard it is to try to efficiently prioritize the stories. Some other tools have done a better job with this such as pivotal tracker
What problems is the product solving and how is that benefiting you?
To try to do better customer management through IT service management. I realized Jira is nicely color coded and makes management very easy and clear to see and use for both technical and non-technical members.
Recommendations to others considering the product:
Try pivotal tracker as well to see what may be a better fit for you. Definitely use it for some time with a project.
Great service
What do you like best about the product?
I like how they email you when someone has responded
What do you dislike about the product?
I am not a fan of the fact that I can't forward the support tickets as email
What problems is the product solving and how is that benefiting you?
Support tickets
Review of Jira
What do you like best about the product?
Pros:
- It's a great collaboration tool in terms of issue tracking
- Collaboration between different accounts / integrations is easy
- At my work we can easily use 2FA with Jira
- It's a great collaboration tool in terms of issue tracking
- Collaboration between different accounts / integrations is easy
- At my work we can easily use 2FA with Jira
What do you dislike about the product?
Cons:
- Slow and cumbersome sometimes
- I'd enjoy a more simplified / modern interface
- Slow and cumbersome sometimes
- I'd enjoy a more simplified / modern interface
What problems is the product solving and how is that benefiting you?
We solve tracking issues and team collaboration with Jira. It helps in terms of tracking current internal and open source projects.
Recommendations to others considering the product:
Look at alternatives, but if you're in an enterprise I'd suggest Jira
Help Desk Tracker
What do you like best about the product?
It makes it very easy to keep track of all of your issues in your queue to work on for the day.
What do you dislike about the product?
I do not like how expensive JIRA itself is, JIRA is a great application when setup correctly but it just takes time
What problems is the product solving and how is that benefiting you?
Resolving user issues and ticketing management
Extremely powerful & enterprise grade solution
What do you like best about the product?
Highly customizable but also ready out of the box. Integrates well with confluence, Jira and other atlassian tools
What do you dislike about the product?
For untrained users it may be overwhelming to figure out. Baseline settings are good but not enough to start running with
What problems is the product solving and how is that benefiting you?
Day to day support for customers, as well as SLA tracking and internal KPIs
Problem discussion
What do you like best about the product?
Planning and the way everyone can collaborate and solve problems faster
What do you dislike about the product?
Front end and the user interface is too crude
What problems is the product solving and how is that benefiting you?
Easy collaborations
Very good ticket management application
What do you like best about the product?
Cost effective
Implementation time is much shorter compared to BMC
Advanced SLA settings
Implementation time is much shorter compared to BMC
Advanced SLA settings
What do you dislike about the product?
Customer service is slow compared to BMC.
BMC is widely used compared to JIRA
BMC is widely used compared to JIRA
What problems is the product solving and how is that benefiting you?
Incident management system implementation
Customizable and clean looking.
What do you like best about the product?
Easy to use and log time. Can track larger projects and the sub tasks within them.
What do you dislike about the product?
Queries are complicated. Could be easier. Automate the queries a bit so they fill in as you type, or give drop downs like in sql.
What problems is the product solving and how is that benefiting you?
We manage all work through the system. Provides reporting capabilities and a centralized communication gateway between internal support and the customer with the ability to distinguish permissions so some comments are viable to customer and others are not.
convenient and cheap
What do you like best about the product?
the 2 most attractive things about Jira Service Desk is a aimless integration to Jira Software as well as pretty cheap rate.
What do you dislike about the product?
this tool is very limited in customization
What problems is the product solving and how is that benefiting you?
keeps track of service requests, and also handles communication with the users
Recommendations to others considering the product:
good for small teams
Effective tool to track your Defects, Issues, Enhancements
What do you like best about the product?
One of the best tickets tracking/monitoring system available today. Stakeholders gets notified when a ticket is opened or modified. There is a provision to attach files also. Staging of enhancement can be customised (such as the drop downs can be customised to your company specific environments). Easily customisable.
What do you dislike about the product?
There is no provision of auto ticket creation such as when a request comes in to email then a ticket should automatically be created. This is one of my requirement but not sure if others also need that. other than this it is wonderful.
What problems is the product solving and how is that benefiting you?
Application issues, defects, enhancements can easily be racked and monitored. All stakeholders are kept up to date with any update on any defect/issue
Recommendations to others considering the product:
Excellent tool to track or Monitor issues/defects and creating service tickets.
showing 231 - 240