Jira Service Management
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Agile oriented service management tool.
What do you like best about the product?
Seamlessly integrated with any third party application like monitoring tool, testing tools and
Jira has a self service feature where an individual can raise incident, change and request without depending on service desk team.
Jira has a self service feature where an individual can raise incident, change and request without depending on service desk team.
What do you dislike about the product?
Initial setup of jira tool is quite complex. We might require someone vendor expertise to build.
It provides lot of features, which might looks UI jam-packed and leisurely to load.
It provides lot of features, which might looks UI jam-packed and leisurely to load.
What problems is the product solving and how is that benefiting you?
Automated routing if tickets can be done based in the user specific custom keywords.
One of the best in the business!
What do you like best about the product?
Project flexibility, Agile, Scrum & Kanban boards, and Reports & Insights.
What do you dislike about the product?
Complicated User Interface and No In-build timeline. Makes it challenging to track projects.
What problems is the product solving and how is that benefiting you?
Project Management & Ticketing System
Best ticketing tool ever
What do you like best about the product?
Jira has some initial learning curve to understand. Although, once you know it, Jira is a powerful tool for managing and tracking tickets for internal projects and workflows. You can set up the dashboards in minutes and get total control over the number of requests you are getting. It brings instant visibility into the ticket queue and configures the trends and analytics of the tickets.
What do you dislike about the product?
I don't have major dislikes. If I have to critique, I would say Jira does not have an easy Slack and Zendesk integration. The UI is old-school style but still works as it can perform the duties.
What problems is the product solving and how is that benefiting you?
We use Jira or an internal ticketing system and track projects and workflows. More importantly, we use the time tracking widget in Jira, which gives us complete visibility into where we spend most of the time.
Review for JIRA
What do you like best about the product?
We can easily raise any escalation-related issue on JIRA and track them properly
What do you dislike about the product?
It's a bit clustered and sometimes difficult to find the issue
What problems is the product solving and how is that benefiting you?
Tracking all my escalations at one place
Jira Service Management- Best tool for Project Managers
What do you like best about the product?
It is a benefit to using this tool as it makes it easy to use other Jira tools. It provides confluence where the documentation and guide can be created using different templates and it is helpful for our entire team.
What do you dislike about the product?
I didn't find any major issues with Jira but only one suggestion is that it can use simple use cases.
What problems is the product solving and how is that benefiting you?
Using Jira as our service management tool was a great decision, it made the work transparent. Our Devs can easily find and track issues and limit the number of meetings.
Jira is very good service management tool
What do you like best about the product?
Jira has very good workflow for each service request created and it would help us manage all the incidents.
What do you dislike about the product?
The incident management forms requires more options to cover all different types of incidents in an organization.
What problems is the product solving and how is that benefiting you?
It helps us to manage the projects by helping the team to review all the requests created by different team members
Very functional but really complicated
What do you like best about the product?
The apparent simplicity of the process .
What do you dislike about the product?
The way to set up the projects is not intuitive
What problems is the product solving and how is that benefiting you?
We have an easy way to manage our Product Support
Not a Fan
What do you like best about the product?
I like the fact that Jira is app based. Otherwise...
What do you dislike about the product?
I find this system extremely difficult to use, it has no intuitive qualities and makes it is really hard to follow the status of a request or collaborative effort. I would prefer almost any other system to this one alas I would seem to be stuck in non-paradise. I also hate the ability of one collaborator to end the process/request while the others get o notice of the same.
What problems is the product solving and how is that benefiting you?
IT collaborative effort but it' doesn't truly meet the need/does not bridge the gap that it is intended to. I hate having to resubmit multiple times to get something accomplished.
Best software to handle customer needs
What do you like best about the product?
Jira can be both easy to use and extremely complicated. It's up to the project admin which case it will be. From the customer side, it can be a quick form, but for support guys, the ticket made by the customer can be a big task
What do you dislike about the product?
The number of automation that are running globally shouldn't be limited. There were several times when it could save the admin from the trouble of using third-party tools just to unite 2 projects
What problems is the product solving and how is that benefiting you?
it made it easy for onsite employees to tell the business what should be done to make their work more effective. Customer can quickly create a task that will be assigned to proper person and that fellow will deal with it very quickly most of the times
The Best Customer Service
What do you like best about the product?
Jira's service desk is well-organized in terms of ticket management, which is a feature I like. You can view the priority of each ticket, from highest to lowest, along with a remark section and a list of individuals to whom you may allocate the work.
What do you dislike about the product?
From my perspective, there is nothing I dislike. Another recommendation is to create a service desk app for Jira, which is more user-friendly than launching it in a browser.
What problems is the product solving and how is that benefiting you?
Jira Support Desk is how we receive customer service emails, and it enables us to track them, reply to them, forward them to other departments, and link them to known issues.
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