Jira Service Management
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Jira as project tracking software
What do you like best about the product?
What I like best here is you monitor every agile projects assigned per persons or per team in this kind of software which in tack with one solutions software only. Collaboration with project workflow, issues on specific topic
What do you dislike about the product?
It is good when there is a blocked or barrier column on why the project is still can't progress to collaborate with the team what are the good solutions with the problem unlike their Trello app which you can easily add a column who blocks why the specific project still not progressing.
What problems is the product solving and how is that benefiting you?
We see each other person tasks or to monitor every team tasks or their roles in the projects that assigned other than that this application is cool for those whose like simple interface for you to find out the workflows of the project by your team, what still in progress and what need to be develops with the project by adding or paste it with your incoming tasks in Jira.
Recommendations to others considering the product:
What I recommend with this software is the easily of use, simple management of your projects with the software, monitoring the progress of the version of your projects, monitoring every team or persons tasks with regards the project
JIRA Service Desk
What do you like best about the product?
JIRA Service Desk is very helpful and looks good for JIRA portal. As well this is very helpful in order to resolve when there is an issues in Bamboo. Bitbucket or anything associated with JIRA portal. Good for Devops and onestop shop for all atlassian products. As well good for ticketing in case of any issues like defects or incidents or anything needs to be done for the projects which is Agile in nature.
What do you dislike about the product?
Dislikes are:
1. Performance lag during high usage of business. Since of most of my projects in my company are agile we are seeing huge performance lags during high official timings.
2. License cost is more per user since its an one stop shop.
3. Need separate server since Agile in nature.
1. Performance lag during high usage of business. Since of most of my projects in my company are agile we are seeing huge performance lags during high official timings.
2. License cost is more per user since its an one stop shop.
3. Need separate server since Agile in nature.
What problems is the product solving and how is that benefiting you?
1. Achieved Agile projects in quick turn around since Tickets are created in terms of Agile projects.
2. Smooth movements since Bamboo, Bitbucket are involved.
3. Easy to get the tikets resolved in quick turn around.
2. Smooth movements since Bamboo, Bitbucket are involved.
3. Easy to get the tikets resolved in quick turn around.
Recommendations to others considering the product:
Good one as it is updated in the market. Licensing cost is involved for every user.
easy to use and help with managing the issues from customers
What do you like best about the product?
Easy to use and helpful for managing issues in between the team
What do you dislike about the product?
more default fields will be helpful, yes they can be customized, but you need to add them yourself
What problems is the product solving and how is that benefiting you?
Serving the customer needs, incident management an building the reports
Recommendations to others considering the product:
great to use within the organization and with customers
Heavy Jira usage in current role, daily use.
What do you like best about the product?
Customizable workflows and the huge array of plugins to support all business needs.
What do you dislike about the product?
Complicated to configure in places. Management of alerts can be complicated. Biggest complaint is "I am receiving too many emails"
What problems is the product solving and how is that benefiting you?
All ongoing work over engineering, PMO, Operations and finance are managed through Jira. Data Analytics around performance are gathered from Jira.
Recommendations to others considering the product:
Make sure you have someone who knows the product to help configure workflows.
High performance issue tracking tool
What do you like best about the product?
It's high performance and can adapt to various development methodology e.g. Scrum or waterfall. It's the strategic issue tracking tool for my company since 2010. You can track project status easily by using the various built-in widgets to build a dynamic dashboard. JIRA Query Language (JQL) is an easy to use and intuitive query language to help you search for tickets.
What do you dislike about the product?
Over time, the number of required fields for Story have grown and now it takes long time to fill out a Story issue.
What problems is the product solving and how is that benefiting you?
Internal IT project issue tracking. It allows us to track project issues easily with audit trail.
Recommendations to others considering the product:
JIRA is a great agile issue tracking tool if you are already using other Atlassian products e.g. Confluence.
Does its job reliably
What do you like best about the product?
Makes it easy to manage inquiries and has a nice interface. reliable work horse.
What do you dislike about the product?
Could look prettier or combine additional features to increase user experience
What problems is the product solving and how is that benefiting you?
Maintaining in contact with customers, ensuring that requests do not get forgotten or fall through the cracks, demonstrating our commitment
JIRA Service Desk IT SUPPORT
What do you like best about the product?
Jira service desk is fast,efficient and user friendly.It is efficient in interdepartmental communication and seeking IT SUPPORT from IT department,data retrieval and access..customer support and response,,email integration and support
What do you dislike about the product?
For its usage you must be online and also the person whom you need help should also be online for its convenient and proper usage,also the person should have Basic knowledge on Information technology.Customer responds purely depends on availability of internet.Another dislike is in case of network interruptions or slow internet connectivity will make JIRA SERVICE DESK to be slow hence affecting overall functionality
What problems is the product solving and how is that benefiting you?
IT SUPPORT PROBLEMS..THE BENEFITS ARE MANY like its saves on time and improves on performance of the organization.Workers can communicate freely.
Recommendations to others considering the product:
Kindly adopt the JIRA service desk for IT SUPPORT and performance improvement in your organization.Jira SERVICE DESK FACILITATES tickets PRIORITIZATION,ROUTING AND NOTIFICATIONS which are essential in any functions of an organization
Excellent way of creating and managing tickets
What do you like best about the product?
I love the ease of access and customization options this tools offers the user. Aside from a bit of redundancy, it is rather perfect.
What do you dislike about the product?
The redundancy of some of the creation fields.
What problems is the product solving and how is that benefiting you?
Quick access to tickets created by the individual user. This makes continuity a certainty.
JIRA use by a Customer Success Manager
What do you like best about the product?
Tags- JIRA has a lot of tags tags that you can use for searchability after the fact.
What do you dislike about the product?
Sometimes linking someone to a JIRA ticket is difficult to find their name.
What problems is the product solving and how is that benefiting you?
When there is a bug in our system, we track the progress of the engineers. It helps myself as a Customer Success Manager to be able to see how quickly it will be fixed.
Recommendations to others considering the product:
Customization is important, but they do a great job as far as I know. I'm not necessarily in charge of that functionality but allowing for multiple teams to have access helps.
Simple User Friendly software for day to day project management
What do you like best about the product?
It does bug tracking and sprints simple and well
What do you dislike about the product?
The UI can be sometimes a little finecky sometimes and hard to find Sprints etc .. however this has improved greatly over the last few months and continues to do so
What problems is the product solving and how is that benefiting you?
Day to Day running of a small software team .. everything is organized and people know exactly what tasks they are working on and what their team is working on. We no longer use a white board now. The Project Managers can see progress instantly and rely this information to the project stakeholders.
Recommendations to others considering the product:
Take time to use the product in an actual project - if you play around with the software and only use it for test purposes you don't see the full benefits of what it can do for you.
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