Jira Service Management
AtlassianExternal reviews
945 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy Ticket Generation and Customer Experience
What do you like best about the product?
As someone who used this to submit and check ticket status it was very straight forward in terms of seeing issue progress.
What do you dislike about the product?
The interface can be overwhelming but as long as the implementation team notes what should be affecting your then the status change makes sense.
What problems is the product solving and how is that benefiting you?
Properly prioritize employee issues so that IT can serve the most urgent issues first and track time spent.
Recommendations to others considering the product:
I would say ensuring the user has a good submission process with only the most relevant field options rather than revealing all field options that might be most relevant to the team resolving only.
Good service, good support.
What do you like best about the product?
OpsGenie has been helpful both with their support during integration and when everyday usage issues arise. Their service is reliable and fills the bill for us.
What do you dislike about the product?
Lots of options -- sometimes confusing. Would love a "vacation" option where I can easily remove someone from all the rotations they're on temporarily.
What problems is the product solving and how is that benefiting you?
Connects to our internal monitoring system and notifies us upon critical alerts.
Great for Organization
What do you like best about the product?
JIRA service desk has helped us in many ways to organize better and more effectively than ever before.
What do you dislike about the product?
I dislike the chunky web version which lags sometimes.
What problems is the product solving and how is that benefiting you?
Better organization, effective communication
Jira Service Desk Review
What do you like best about the product?
I like the simplicity and constant updates of the website.
What do you dislike about the product?
The constant updates can cause confusion on where certain tools or avenues to tools are located
What problems is the product solving and how is that benefiting you?
We needed a way to localize our needs onto one website and JIRA has accomplished that.
Recommendations to others considering the product:
Give JIRA a test run and see if it fits your needs. Contact their support to determine what may be best for you and your environment.
Helpdesk ticketing by JIRA? Yes please.
What do you like best about the product?
The fact that we're already using JIRA to manage different projects made this a very useful addition to our Helpdesk team. We can easily move different tasks to other agents if it doesn't necessarily fall under our realm of expertise. Because our other teams are already in JIRA, it's a simple process. It has also provided our users with a much better experience submitting tickets.
What do you dislike about the product?
Complexity. Like all things JIRA, it's SUPER complex and can take a lot of time to figure out how to do things that you would thing would be basic. Mainly with editing different workflows and schemes.
What problems is the product solving and how is that benefiting you?
A better ticketing solution for our business with the ability to quickly collaborate with others.
Jira as project tracking software
What do you like best about the product?
What I like best here is you monitor every agile projects assigned per persons or per team in this kind of software which in tack with one solutions software only. Collaboration with project workflow, issues on specific topic
What do you dislike about the product?
It is good when there is a blocked or barrier column on why the project is still can't progress to collaborate with the team what are the good solutions with the problem unlike their Trello app which you can easily add a column who blocks why the specific project still not progressing.
What problems is the product solving and how is that benefiting you?
We see each other person tasks or to monitor every team tasks or their roles in the projects that assigned other than that this application is cool for those whose like simple interface for you to find out the workflows of the project by your team, what still in progress and what need to be develops with the project by adding or paste it with your incoming tasks in Jira.
Recommendations to others considering the product:
What I recommend with this software is the easily of use, simple management of your projects with the software, monitoring the progress of the version of your projects, monitoring every team or persons tasks with regards the project
JIRA Service Desk
What do you like best about the product?
JIRA Service Desk is very helpful and looks good for JIRA portal. As well this is very helpful in order to resolve when there is an issues in Bamboo. Bitbucket or anything associated with JIRA portal. Good for Devops and onestop shop for all atlassian products. As well good for ticketing in case of any issues like defects or incidents or anything needs to be done for the projects which is Agile in nature.
What do you dislike about the product?
Dislikes are:
1. Performance lag during high usage of business. Since of most of my projects in my company are agile we are seeing huge performance lags during high official timings.
2. License cost is more per user since its an one stop shop.
3. Need separate server since Agile in nature.
1. Performance lag during high usage of business. Since of most of my projects in my company are agile we are seeing huge performance lags during high official timings.
2. License cost is more per user since its an one stop shop.
3. Need separate server since Agile in nature.
What problems is the product solving and how is that benefiting you?
1. Achieved Agile projects in quick turn around since Tickets are created in terms of Agile projects.
2. Smooth movements since Bamboo, Bitbucket are involved.
3. Easy to get the tikets resolved in quick turn around.
2. Smooth movements since Bamboo, Bitbucket are involved.
3. Easy to get the tikets resolved in quick turn around.
Recommendations to others considering the product:
Good one as it is updated in the market. Licensing cost is involved for every user.
easy to use and help with managing the issues from customers
What do you like best about the product?
Easy to use and helpful for managing issues in between the team
What do you dislike about the product?
more default fields will be helpful, yes they can be customized, but you need to add them yourself
What problems is the product solving and how is that benefiting you?
Serving the customer needs, incident management an building the reports
Recommendations to others considering the product:
great to use within the organization and with customers
Heavy Jira usage in current role, daily use.
What do you like best about the product?
Customizable workflows and the huge array of plugins to support all business needs.
What do you dislike about the product?
Complicated to configure in places. Management of alerts can be complicated. Biggest complaint is "I am receiving too many emails"
What problems is the product solving and how is that benefiting you?
All ongoing work over engineering, PMO, Operations and finance are managed through Jira. Data Analytics around performance are gathered from Jira.
Recommendations to others considering the product:
Make sure you have someone who knows the product to help configure workflows.
High performance issue tracking tool
What do you like best about the product?
It's high performance and can adapt to various development methodology e.g. Scrum or waterfall. It's the strategic issue tracking tool for my company since 2010. You can track project status easily by using the various built-in widgets to build a dynamic dashboard. JIRA Query Language (JQL) is an easy to use and intuitive query language to help you search for tickets.
What do you dislike about the product?
Over time, the number of required fields for Story have grown and now it takes long time to fill out a Story issue.
What problems is the product solving and how is that benefiting you?
Internal IT project issue tracking. It allows us to track project issues easily with audit trail.
Recommendations to others considering the product:
JIRA is a great agile issue tracking tool if you are already using other Atlassian products e.g. Confluence.
showing 241 - 250