Jira Service Management
AtlassianExternal reviews
945 reviews
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Does its job reliably
What do you like best about the product?
Makes it easy to manage inquiries and has a nice interface. reliable work horse.
What do you dislike about the product?
Could look prettier or combine additional features to increase user experience
What problems is the product solving and how is that benefiting you?
Maintaining in contact with customers, ensuring that requests do not get forgotten or fall through the cracks, demonstrating our commitment
JIRA Service Desk IT SUPPORT
What do you like best about the product?
Jira service desk is fast,efficient and user friendly.It is efficient in interdepartmental communication and seeking IT SUPPORT from IT department,data retrieval and access..customer support and response,,email integration and support
What do you dislike about the product?
For its usage you must be online and also the person whom you need help should also be online for its convenient and proper usage,also the person should have Basic knowledge on Information technology.Customer responds purely depends on availability of internet.Another dislike is in case of network interruptions or slow internet connectivity will make JIRA SERVICE DESK to be slow hence affecting overall functionality
What problems is the product solving and how is that benefiting you?
IT SUPPORT PROBLEMS..THE BENEFITS ARE MANY like its saves on time and improves on performance of the organization.Workers can communicate freely.
Recommendations to others considering the product:
Kindly adopt the JIRA service desk for IT SUPPORT and performance improvement in your organization.Jira SERVICE DESK FACILITATES tickets PRIORITIZATION,ROUTING AND NOTIFICATIONS which are essential in any functions of an organization
Excellent way of creating and managing tickets
What do you like best about the product?
I love the ease of access and customization options this tools offers the user. Aside from a bit of redundancy, it is rather perfect.
What do you dislike about the product?
The redundancy of some of the creation fields.
What problems is the product solving and how is that benefiting you?
Quick access to tickets created by the individual user. This makes continuity a certainty.
JIRA use by a Customer Success Manager
What do you like best about the product?
Tags- JIRA has a lot of tags tags that you can use for searchability after the fact.
What do you dislike about the product?
Sometimes linking someone to a JIRA ticket is difficult to find their name.
What problems is the product solving and how is that benefiting you?
When there is a bug in our system, we track the progress of the engineers. It helps myself as a Customer Success Manager to be able to see how quickly it will be fixed.
Recommendations to others considering the product:
Customization is important, but they do a great job as far as I know. I'm not necessarily in charge of that functionality but allowing for multiple teams to have access helps.
Simple User Friendly software for day to day project management
What do you like best about the product?
It does bug tracking and sprints simple and well
What do you dislike about the product?
The UI can be sometimes a little finecky sometimes and hard to find Sprints etc .. however this has improved greatly over the last few months and continues to do so
What problems is the product solving and how is that benefiting you?
Day to Day running of a small software team .. everything is organized and people know exactly what tasks they are working on and what their team is working on. We no longer use a white board now. The Project Managers can see progress instantly and rely this information to the project stakeholders.
Recommendations to others considering the product:
Take time to use the product in an actual project - if you play around with the software and only use it for test purposes you don't see the full benefits of what it can do for you.
Jira service desk
What do you like best about the product?
Great alternative to remedy, works well with the whole atlassian suite
What do you dislike about the product?
Want to see more email integration so users can follow and update a ticket with emails
What problems is the product solving and how is that benefiting you?
Needed a way for customers to send non urgent issues and track how fast we were resolving
Recommendations to others considering the product:
Needs time to mature
Very useful for managing bugs and issues
What do you like best about the product?
Easy to create tickets, comment and assign tickets to others.
What do you dislike about the product?
Searching across the application is not really useful
What problems is the product solving and how is that benefiting you?
Creating software bugs and maintaining track of releases
JIRA IT Service Desk
What do you like best about the product?
I use it in ticketing our IT support team which really helps a lot as it reduces office movements and keeps records of the services I have been offered. It enables follow up and shows if you were offered a solution. You don't have to approach the IT team in person.
What do you dislike about the product?
I wish it could show my names at the top right corner instead of "Requests" only. I would love to see my Name while using the software. I also don't have the access to update my profile photo. I would also love to have an option of filling in my contact details such that I can access my account from anywhere.
What problems is the product solving and how is that benefiting you?
Ticketing our IT support team when in need of support and supplies. I don't have to walk to their office in person. It also gives instant notifications about the person handling your problem.
Recommendations to others considering the product:
I recommend those who have not used JIRA to give it a shot it never disappoint it really reduces office movements and time wastage.
JIRA SD User/Admin
What do you like best about the product?
Categories and integration's as well as fast reliable Atlassian support..
What do you dislike about the product?
Speed (could be the web server not software)
What problems is the product solving and how is that benefiting you?
dev ops and client services managed with JIRA. Agile and project management also integrate.
Recommendations to others considering the product:
Cost effective way to manage many service incidents and issues with vendor supported integration.
Fairly easy to use and a good tool for managing your "work to-do" schedule
What do you like best about the product?
Overall it is fairly easy to use this tool. You can easily create a task and if you check "create another" on the task you can rapid enter tasks with only a few adjustments to each task.
What do you dislike about the product?
The "Work" screen could use some visual enhancements to make it current and a little more user friendly. It doesn't look bad currently, but it could definitely be improved. Even something as small as adding progress bars for each column "To Do, In Progress, Done". This would give you a quick idea on how much work really remains for your sprint. You may only see two tasks and think you are on track, but if those two tasks are worth a large amount of "points" then you might not be as far along as you think when you only see two remaining tasks.
What problems is the product solving and how is that benefiting you?
We are using this to prioritize our workload and to keep on track with projects. The benefits would be the structure it adds to our working "sprints". We have a clear expectation on what we are going to accomplish, and if we get side tracked, we can enter that here and have documentation as to why we did not accomplish some of the tasks we originally planned to complete.
Recommendations to others considering the product:
Ask yourself if this product can handle your use case and if you think you will have questions, look online to see if it is easy enough to find answers. I build custom reports (using a different tool) going against the Jira DB, and the reports can get complex so while it's nice to have access to the data, do you have someone able to build them? If so I would suggest that as you can get helpful insights as to the teams progression.
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