Jira Service Management
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Tool for project management that is both powerful and flexible
What do you like best about the product?
It organises and prioritises service requests, incidents, problems, and changes in one location, making it easy to categorise them and keeping your team on track with their objectives.
What do you dislike about the product?
For simple use cases / work flows, setup should be simple.
What problems is the product solving and how is that benefiting you?
Using it in the product development stage.
Jira (as a product development/project management application) has a natural process that makes fixing and following up on tickets/issues a breeze.
Jira (as a product development/project management application) has a natural process that makes fixing and following up on tickets/issues a breeze.
Recommendations to others considering the product:
Easy and reliable
Jira Review
What do you like best about the product?
Very satisfactory project planning tool.
What do you dislike about the product?
Task hours are not much of a use for developer.
What problems is the product solving and how is that benefiting you?
I write my tasks on jira for the project that I work on.
Jira the best tool to manage your activities in professional manner
What do you like best about the product?
The enhanced tracking feature , easy to explore past activities and specially task distribution with notification and reminders
What do you dislike about the product?
Nothing to dislike but sometimes it lags and onething that could improve is when we create an specific work project then while moving from one assignee to another first need to diselect first one then only allowed to view next one
What problems is the product solving and how is that benefiting you?
Basically Project work management . From distribution of task to track the ongoing and completed task. The best thing is time estimation . We can assign appropriate timeline to someone through jira for a specific task
Recommendations to others considering the product:
Without any hesitation , I can ask anyone to go with Jira as Service management or incident management.
Jira service management as ITSM tool
What do you like best about the product?
1. As it is ITSM tool so it provides most of feature that an Itsm tool should have like SLA, priority etc
2. As it is product of Atlassian it has good integeration with Atlassian and non atlassian tools
3. Integration with Opsgenie makes it more powerful
2. As it is product of Atlassian it has good integeration with Atlassian and non atlassian tools
3. Integration with Opsgenie makes it more powerful
What do you dislike about the product?
1. It is little expensive in comparsion with competitor
2. Jira service manangement has no automation rule on server variant which helps in acheiving more customization
3. Cost is mostly on user basis so for smaller organization it can be expensive
2. Jira service manangement has no automation rule on server variant which helps in acheiving more customization
3. Cost is mostly on user basis so for smaller organization it can be expensive
What problems is the product solving and how is that benefiting you?
1. To integrate monitoring tools with opsgenie and opsgenie with jira service management through that whenver any application down or any issue reported by monitoring tool it will create opsgenie alert through integration with jsm opsgenie alert creates JSM ticket. So better tracking of issue and issue will be fixed as per SLA.
Recommendations to others considering the product:
It is good tool to consider as it has good integration with Atlassian and non atlassian tools
Jira used for project management
What do you like best about the product?
User friendly interface which is very easy to use
What do you dislike about the product?
Pricing - they charge based on user, so if you are working in a big company and the number of users is high, then you are ending up paying the hefty amount
What problems is the product solving and how is that benefiting you?
Jira compared to other tools in the market, is like a next-generation tool. No special skills are required, value for money and their customer support is also easy to reach
Great tool for IT Service Management
What do you like best about the product?
Work flow is increased between the development team and the operation team. You can share a knowledge base for customers.
The customers can easily create incidents, reports bugs, request updates quickly on the portal.
The customers can easily create incidents, reports bugs, request updates quickly on the portal.
What do you dislike about the product?
Jira service management is not a project management tool. It is designed for IT teams and service-based organizations.
What problems is the product solving and how is that benefiting you?
Jira service management software has improved the service management for the customers and workflow and incident management
Tool that everyone uses, but is not user friendly
What do you like best about the product?
Does a good job of enabling collaboration and if mostly setup out of the box
What do you dislike about the product?
Reporting is terrible and also global search for seeing if that problem has existed before is almost impossible to find keyword matches
What problems is the product solving and how is that benefiting you?
Case management for software delivery
Best ticket management application
What do you like best about the product?
Mainly I like the UI, which is very simple to use and navigate. Drag and drop is very useful in terms of moving tickets. Then I really love the charts to estimate the things well in before
What do you dislike about the product?
Sometimes, I feel the options are not easy to find. Especially in the settings section. Simplifying that makes much more flexible and usable and it's the best ticket management system application.
What problems is the product solving and how is that benefiting you?
Creating and assigning tasks to teammates and can be well tracked for the amount of the work. Can also easily estimate the work can be done in a period of time with the amount of man work.
JIRA for Service Management is great
What do you like best about the product?
We use Jira Service Management, to easily receive, track, manage, and resolve requests from our team's customers
What do you dislike about the product?
JIRA does not have the ability for end users to report support tickets
What problems is the product solving and how is that benefiting you?
We use this to manage production issues
One Stop Solution for Service Management
What do you like best about the product?
In these times when the way of working is changing to a teleworking position it is important to be able to have a correct management of the tasks of the team, I love the function "add a participant", I end up highlighting that once a project has started, finding and managing things and having a track is really easy comparatively. The ease of use is the most useful nowadays, for beginners or people who have a hard time handling some products so this application is preferred to use, it is quickly and you can incorporate more than 100 people and desktops in a period of two weeks improved the workflow of the organization, it is also very easy to use when it comes to handling incident tickets. You can also generate reports to better interpret the number of tickets we handle every day. The support is very fast and has solved our problems through TeamViewer as a quick fix, so we didn't have to wait for our admin.
What do you dislike about the product?
It usually happens that updates; has problems that take time to update or sometimes generate errors. Of the rest it is excellent.
What problems is the product solving and how is that benefiting you?
It is an excellent tool to keep track of all tickets and download all tickets in excel format with all comments and attachments, plus we can track and perform tasks comfortably when working between several domains. It helps you greatly for the workflows of the organization that are designed as a versatile administrator and he keep track of all the software, resources, market, development, finance, human resources, constitutional and audit processes, an extraordinary application. For tickets with Jira Service it is easy to solve the problem because there is a specific answer where you can simply click, it is very organized when it comes to handling tickets to solve.
Recommendations to others considering the product:
It is a quality and excellent product, for its great technical support service and for its specific documentation, installing the software is complete and very useful for everyone.
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