Jira Service Management
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Very comprehensive alerts tool
What do you like best about the product?
Besides the basic email integration, which the basic service, there are API presets for hundreds of system, which makes it really suitable to anyone.
What do you dislike about the product?
Search engine could be better, it's difficult to use because plain text search doesn't go too deep into alerts.
What problems is the product solving and how is that benefiting you?
Alerts for 24x7 services are easier through OpsGenie as it reaches all devices.
Great tool for project management
What do you like best about the product?
the ability to prioritize projects and assign them to different team members.
What do you dislike about the product?
Feels a little cold in comparison to other PM systems like Asana.
What problems is the product solving and how is that benefiting you?
Prioritization and allocating work to different team members. It really helps get input from other team members on projects that require multiple eyes on a project. Limits having 50 meetings to answer simple questions while a project goes through it's phases.
Recommendations to others considering the product:
If you have a large team or even a remote team, this is a very useful tool to help project manage. It's pretty easy to use if you want something basic OR can be a little more complex if you are a bigger company and need to get into bugs, etc. Overall, it's a helpful tool that can definitely assist you and your team.
Simply affordable service desk software
What do you like best about the product?
Jira service desk has awesome features for creating and managing project dashboards, issues, progress and wiki information pages. Can also manage calendars for team in Jira. The integration with Github is tight and useful. Any new update to Github repo gets immediately reflected in Jira.
What do you dislike about the product?
The UI can be confusing and hard to understand for new users. If proper documentation is provided and UI is made more intuitive it would make Jira service desk best tool for project management.
What problems is the product solving and how is that benefiting you?
Tracking Project status
Recommendations to others considering the product:
Best tool for Project Management
Simplicity at it's Best
What do you like best about the product?
My favorite thing about JIRA is how simple and clean the website is. You get exactly what you want every time.
What do you dislike about the product?
Sometimes the "What do you need help with?" search bar is not the most accurate, typically I will click through the menus to get what I need.
What problems is the product solving and how is that benefiting you?
Using JIRA has allowed my company inter-department communication through a very large merger. Using JIRA has allowed the app developers to create a custom experience to fit the needs of every department.
Recommendations to others considering the product:
JIRA is a very simple service desk application. You should definitely take this into consideration if you require more complex programs and features.
Well rounded product
What do you like best about the product?
Like the seamless nature of the tool between web and mobile UI. Very configurable for routing, scheduling, rules etc
Love the integrations with other platforms too - we use a lot of them.
Love the integrations with other platforms too - we use a lot of them.
What do you dislike about the product?
Nothing specific to report here aside from perhaps the fact that it is a bit of a learning curve to tune some of the queries to get exactly what we need on the Alerts screen.
What problems is the product solving and how is that benefiting you?
Getting the burning issues to the right team members to address. We have been able to filter the noise out and only get what is really valuable alerting.
The ability to use this to manage our on-call capability has been great.
The ability to use this to manage our on-call capability has been great.
Recommendations to others considering the product:
Ensure that the current platforms you are invested in play nice with their integrations to OpsGenie so that you dont invest in a platform that requires lots of custom work.
Look to limit it to the bare minimum of staff to avoid the license costs for users who will only look at the tool occasionally.
Look to limit it to the bare minimum of staff to avoid the license costs for users who will only look at the tool occasionally.
OpsGenie - Simple and Good
What do you like best about the product?
Simple user interference with no management required.
What do you dislike about the product?
Temp turn off notifications when not working or oncall
What problems is the product solving and how is that benefiting you?
Network outages
Ops Genie is trustable
What do you like best about the product?
I
It's a service you can count on, always on time gives you the possibility to be able to relegate notifications to third parties. Furthermore, the interface is very user-friendly
It's a service you can count on, always on time gives you the possibility to be able to relegate notifications to third parties. Furthermore, the interface is very user-friendly
What do you dislike about the product?
sometimes despite the acknowledgement of the notifications, I still receive the call and if I do not answer, the calls continue
What problems is the product solving and how is that benefiting you?
we use the service for reminders of our maintenance which takes place every day at the same time. the benefits are certainly that if someone is not available for some extreme case, someone else can replace it even at the last moment
First year experience with OPSGenie
What do you like best about the product?
All the ways we have to notify on-call is just awesome !
We have a good number of integrations.
We have a good number of integrations.
What do you dislike about the product?
The shedules rotation does not fit with our needs. My engineer are something on vacations on need to adapt.
Then rotation are useless, but having a real planning (for example a per month view) should be great.
Then rotation are useless, but having a real planning (for example a per month view) should be great.
What problems is the product solving and how is that benefiting you?
We are able to reduce the false positive notifications and also route per teams the notifications.
Simple and effective
What do you like best about the product?
Because it's very simple to use, accomplished their objective very well
What do you dislike about the product?
The transitions in the alert screen sometimes has a delay
What problems is the product solving and how is that benefiting you?
I'm using OpsGenie to alert my team when exist the probability of a downtime of the 6th ecommerce site of the world
Recommendations to others considering the product:
Nothing
Great Service
What do you like best about the product?
The Mobile App and ease of use. OpsGenie allows us to operate an on-call schedule which is both fair and efficient. Our Techs love the ability to control the On-call behavior and silent the app when needed.
What do you dislike about the product?
Difficulty in setting up multiple schedules
What problems is the product solving and how is that benefiting you?
Managed Service Provider
Recommendations to others considering the product:
If you want ease of use and flexability, this is your product!
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