Jira Service Management
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Rather have a Genie than a pager
What do you like best about the product?
The entire system is extremely flexible and easy to customize to our exact needs
What do you dislike about the product?
Some portions of the system are a little confusing on how they will behave when reading descriptions. Namely how escalations and repeat notifications will be handled. Having a KB article with some examples of the workflow might help.
What problems is the product solving and how is that benefiting you?
Notifications, escalations and on-call rotations with our various engineer teams. The biggest benefit is giving our staff the ability to customize where they receive their notifications. Some people want email and text, some only want app push, some want phone calls. Letting the staff choose has been amazing and takes that configuration burden off our system admins.
Recommendations to others considering the product:
Don't waste your time with other solutions.
New reporting might make this product a home run
What do you like best about the product?
The app rocks. Less than 3 years ago our IT department was still carrying a physical pager. We had to hand it off every Friday. WHAT A PAIN! Vintage may be cool in clothes and wine but I assure you it was not good when it came to being alerted of a technology challenge.
What do you dislike about the product?
The initial reporting was decent but had some holes. It looks like the new version is far more robust and will likely resolve a few gaps I was filling with a spreadsheet.
What problems is the product solving and how is that benefiting you?
We are a 24/7/365 company but our department runs lean and does not staff overnight or on the weekends. OpsGenie allows us to re-actively cover tech support issues as a team, thus improving quality of life while still meeting business needs.
Recommendations to others considering the product:
Reporting was decent before but the new reporting features are even more robust and make it easy to grade OpsGenie as an A. Customer service is VERY responsive albeit usually by web chat but I prefer that.
OpsGenie increased our alert response times expoentially
What do you like best about the product?
I love the ability to fine tune alerts allowing us to get the alerts to the right people , at the right time, via the right channels.
What do you dislike about the product?
We are unable to override volume settings on mobile alerts for iPhones
What problems is the product solving and how is that benefiting you?
the Voice and mobile alerts, and mobile acknowledge allow me to hold NOC team members accountable to SLAs
ITSM tool for all needs
What do you like best about the product?
We primarily use it for asset management,customer portal email integration and also bug fix,.So this being a powerful customer interactive tool,we get real time updates insights about the tool every time and also the SLA ,addons for almost everything .I am able to track updates ,manages incidents service request and changes and also deploy to IT service desk.The process workflow is so simple and can be integrated with confluence for dataflow
What do you dislike about the product?
Customizing some features requires a lot of effort and also the manual needs to be updated and its kind of hard to keep track of the old service requests,fetch them and make necessary modifications and refer them.More over i cannot fetch the old requests for reference either
What problems is the product solving and how is that benefiting you?
Integrates with other tools,also very powerful and also submitting requests via customer portal in real time -simply the finest service desk tool compared to its rivals
Recommendations to others considering the product:
Workflow and editing workflow are quite similar ,the expanded use of Jira is unbelievable and simply fabulous all the time.The knowledge base and community forums support are pretty good and i completely trust them.Even the ticket prioritization makes it easier to handle.For dashboard and ticket tracking i am always on it
JIRA service desk
What do you like best about the product?
Tracking issues with team collabration all at one place .
What do you dislike about the product?
Customization available for end user are little less .
A manager or team lead should have access to create his own metrics and attributes to dig more into issue .
A manager or team lead should have access to create his own metrics and attributes to dig more into issue .
What problems is the product solving and how is that benefiting you?
track issues and effort spent . There by finding root cause and loop holes with in area of work .
Recommendations to others considering the product:
Customization should be a power to end user . things like Defining more fields if I am owner of team should be there
A good way to track the tasks
What do you like best about the product?
Their kanban and ability to create sub tasks
What do you dislike about the product?
The community Jira does not effectively group the stories or pages divided between different project. It makes it difficult to search
What problems is the product solving and how is that benefiting you?
It helps track the open tasks and manage the backlog items. By creating a Jira we make sure that we don't forget any item.
Recommendations to others considering the product:
It is a great tool for tracking tasks and following KanBan while working.
JIRA agile tool for application development projects
What do you like best about the product?
limitless customization options and It does have out of the box settings that are simple.
What do you dislike about the product?
Too many features that takes lot of time to understand and then project mangers do not know the concepts and cause problems for developers.
What problems is the product solving and how is that benefiting you?
Great for Agile web development teams.
Recommendations to others considering the product:
Try using this tool for your next project and make sure to PMP folks participate in JIRA training sessions or it is going to be disaster.
Jira user
What do you like best about the product?
Almost all of it's project management features
What do you dislike about the product?
The organization in the dashboard could be better
What problems is the product solving and how is that benefiting you?
Project management
Recommendations to others considering the product:
Definitely use it for project management
Best tool to track your and your team's progress
What do you like best about the product?
Simple, intuitive yet powerful tool. Lots of customization and integration options.
What do you dislike about the product?
There is nothing to dislike. It has really great features.
What problems is the product solving and how is that benefiting you?
Provides the ability to keep a track of the issues and also track the progress of an employee/ team
Recommendations to others considering the product:
Best tool out there in my opinion. Try playing around with it to know more.
JIRA is a savior
What do you like best about the product?
JIRA makes it very easy to manage workarounds, problems, solutions and hot fixes for our business in one easy place that can be searched by all our CSM’s
What do you dislike about the product?
Nothing, JIRA is one of the best platforms we use, it’s very easy to navigate and easy to manage
What problems is the product solving and how is that benefiting you?
Client issues, hotfixes for our software, development issues and tasks, as well as case documentation for existing issues
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