Jira Service Management
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A good SM tool
What do you like best about the product?
Easy interface, amazing UI. The UX is user friendly. Out of the box Service Desk is very user friendly and the inbuilt workflows and the widgets are intuitive and easy
What do you dislike about the product?
The visual elements of the reports should have been better. And the reports like SLA reports etc should have more customizable options. AI assisted analytics would be a good addition to the atlassian JSM suite
What problems is the product solving and how is that benefiting you?
Internal SD, SD for clients, Service management and portal for customer care agents and external clients. Product support and collection of pool of ideas for enhancements
ITSM with ITL flow
What do you like best about the product?
Dedicated customer portal and SLA based monitoring
What do you dislike about the product?
Flexibility in report generation is relatively less
What problems is the product solving and how is that benefiting you?
Incidents will appear in the form of tickets. I am analyzing the tickets and solving and assigning them to another team if required.
Best task management platform
What do you like best about the product?
Jira has two versions that are free and professional. We are using a professional version, and it works in great shape. It has many integration support. Also, it works cross-platforms.
What do you dislike about the product?
Pricing is really high, and you can not license exact numbers. They have some interesting number limits.
What problems is the product solving and how is that benefiting you?
We are using Jira as a task management.
Recommendations to others considering the product:
If you need a stable and working great task management platform, you can use it surely.
Jira Service Management
What do you like best about the product?
Jira Service Management enables us to keep track of all the incoming issues for IT to deal with. There are automation rules to configure, and metrics can be exported to measure your team's effectiveness.
What do you dislike about the product?
The back end can be very daunting if custom configuration is required. There are many levels of interdependent settings which need to be lined up to function properly.
What problems is the product solving and how is that benefiting you?
Previously, IT related issues were being reported haphazardly through whichever platform the reporter happened to be looking at at the time. This was too chaotic to be scalable as the company grew. The Jira Service Management console has allowed us to have proper queuing of issues with paths for escalation and proper SLA monitoring.
A good Service management tool
What do you like best about the product?
Out of the box feature set especially the helpdesk. The atlassian workflows are good and easy to configure. Features like inbuilt SLA reports, Dashboard widgets etc are very useful. Easy and intuitive to use. Very user-friendly UI. UX is awesome
What do you dislike about the product?
Start of week is sunday and cannot be changed and this has led us to using workarounds like SOW + 1D etc to make it Monday. This is a very easy configuration and should have been provided by Atlassian. The visual elements of the reports are not configurable.
What problems is the product solving and how is that benefiting you?
Internal and External helpdesk and service desk. We are the atlassian consultants for may of the clients. Their whole service management runs on Atlassian JSM and software development on Jira Software.
JIRA service manager is a best tool to record and track service requests
What do you like best about the product?
Best about JIRA story is very user friendly and custom based were can add related fields like the score which denotes the amount of time worked on each requests
What do you dislike about the product?
I have not come across anything which dislike so far
What problems is the product solving and how is that benefiting you?
We used in our environment to track each service which we implement in our production network.So this JIRA story will help anyone to understand the progression of each task
Recommendations to others considering the product:
Can we include an ala running as well and alarm when it breaches
A simple to use Service management tool
What do you like best about the product?
Minimalistic UI, easy operation. Atlassian cloud is reponsive and fast. The atlassian out of the box SM is very customisable and has a lot of options. Similarly the ITSM workflows are also very good and is configurable
What do you dislike about the product?
Start of week option is Sunday and cannot be changed. Eventhough the reporting options are good, atlassian could put some work into it. For the purpose of simplicity and UI attractiveness, they have let go of legends and markers and lines pointers etc in the visual reports and cannot be added/customised
What problems is the product solving and how is that benefiting you?
Internal ITSM tool, customer support tool
Great Tool
What do you like best about the product?
Everything about JIRA is good, its very reliable to use and serve its purpose extremely. Switching and Navigating to different part of the tool is very clear and easy.
JIRA has tons of feature and i believe many more is in development and yet to come.
JIRA has tons of feature and i believe many more is in development and yet to come.
What do you dislike about the product?
Well, To be very honest there is some flaws in JIRA tool though its a great tool to use and manage the ITSM Process.
unlike other ticketing tool that i used, JIRA sometime lags/hangs while submitting our info or updating our request
unlike other ticketing tool that i used, JIRA sometime lags/hangs while submitting our info or updating our request
What problems is the product solving and how is that benefiting you?
JIRA is a ticketing tool and i have pretty much used it for the same. it is super easy to use and manage your day to days ITtask
and request easily.
it has lots of module that manages the support part whether its a SR or Inc
and request easily.
it has lots of module that manages the support part whether its a SR or Inc
Best for Project Management
What do you like best about the product?
It is best for managing and projects. It helps us work and collaborate with the team teams on a single platform.
It is the way to track bugs and prioritize them accordingly.
It is the way to track bugs and prioritize them accordingly.
What do you dislike about the product?
Sometimes I face the Jira server is less responsive. It could provide a better UI to create a better dashboard.
What problems is the product solving and how is that benefiting you?
We can create different Projects with several teams.
We can prioritize the works based on the priority.
It helps to create project management-related works which can be tracked easily within the component owner.
We can also add the labels to put in a separate order based on the issues.
We can prioritize the works based on the priority.
It helps to create project management-related works which can be tracked easily within the component owner.
We can also add the labels to put in a separate order based on the issues.
Very simple and easy to use
What do you like best about the product?
For jira service management system, it is very easy to keep track of issues and also it allows to reduce a lot of verbal communication which is very good as maintainance team is already quite busy
What do you dislike about the product?
Nothing particular that i don't like about the product as all the features that we need are already there
What problems is the product solving and how is that benefiting you?
We solve the query managment through jira that is any of our client who wants to ask any questions can raise ticket and team will share the information. And by using jira we have been ablento also keep track of any previous errors that we had encountered.
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