Jira Service Management
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OpsGenie - Simple and Good
What do you like best about the product?
Simple user interference with no management required.
What do you dislike about the product?
Temp turn off notifications when not working or oncall
What problems is the product solving and how is that benefiting you?
Network outages
Ops Genie is trustable
What do you like best about the product?
I
It's a service you can count on, always on time gives you the possibility to be able to relegate notifications to third parties. Furthermore, the interface is very user-friendly
It's a service you can count on, always on time gives you the possibility to be able to relegate notifications to third parties. Furthermore, the interface is very user-friendly
What do you dislike about the product?
sometimes despite the acknowledgement of the notifications, I still receive the call and if I do not answer, the calls continue
What problems is the product solving and how is that benefiting you?
we use the service for reminders of our maintenance which takes place every day at the same time. the benefits are certainly that if someone is not available for some extreme case, someone else can replace it even at the last moment
First year experience with OPSGenie
What do you like best about the product?
All the ways we have to notify on-call is just awesome !
We have a good number of integrations.
We have a good number of integrations.
What do you dislike about the product?
The shedules rotation does not fit with our needs. My engineer are something on vacations on need to adapt.
Then rotation are useless, but having a real planning (for example a per month view) should be great.
Then rotation are useless, but having a real planning (for example a per month view) should be great.
What problems is the product solving and how is that benefiting you?
We are able to reduce the false positive notifications and also route per teams the notifications.
Simple and effective
What do you like best about the product?
Because it's very simple to use, accomplished their objective very well
What do you dislike about the product?
The transitions in the alert screen sometimes has a delay
What problems is the product solving and how is that benefiting you?
I'm using OpsGenie to alert my team when exist the probability of a downtime of the 6th ecommerce site of the world
Recommendations to others considering the product:
Nothing
Great Service
What do you like best about the product?
The Mobile App and ease of use. OpsGenie allows us to operate an on-call schedule which is both fair and efficient. Our Techs love the ability to control the On-call behavior and silent the app when needed.
What do you dislike about the product?
Difficulty in setting up multiple schedules
What problems is the product solving and how is that benefiting you?
Managed Service Provider
Recommendations to others considering the product:
If you want ease of use and flexability, this is your product!
OnCall made less painful
What do you like best about the product?
The rules engine has been a huge benefit to us. It allows us to correlate data and alarm people on once specific criteria are met.
What do you dislike about the product?
Pricing for some of the advanced features is charged per head - that doesnt always made sense.
What problems is the product solving and how is that benefiting you?
We had people being woken up several nights per week - sometimes several times per night for issues that were not real as we didnt have ways to identify patterns or we couldnt leverage complex logic in our alerts. This costed us time, money and frustrated our employees.
Ops Genie Works Well
What do you like best about the product?
It does one thing, sending alerts to the right person, very well.
The app also is simple to use in high-stress situations. The notification behavior when receiving an alert has enough flexibility that I know I will not miss alerts.
The app also is simple to use in high-stress situations. The notification behavior when receiving an alert has enough flexibility that I know I will not miss alerts.
What do you dislike about the product?
I wish that I could make the phone alert ring a longer tone, or alert repeatedly until I acknowledge it. That's a minor gripe though.
What problems is the product solving and how is that benefiting you?
Setting up an initial on-call rotation to spread responsibility to responding to some cloud services outages.
Recommendations to others considering the product:
Compared to some other vendors, OpsGenie is focused on exactly one job. This has given us a lot of flexibility.
Good product and can't wait to see what it grows into.
What do you like best about the product?
With Ops Genie I like the versatility and the reliability that is available with the product. Being a company that has global support benefits very well to the many numbers and ticket lines that are available.
What do you dislike about the product?
I am not a fan of the setup that is required for some of the interfaces. Some aspects seem repetitive. Also at time the support time is shown to be a few minutes but can take hours to hear from a support team member even if it is a quick question or an easy issue to resolve.
What problems is the product solving and how is that benefiting you?
The problem that we are solving with Ops Genie is our previous on call service would always drop calls and the reliability was terrible. Along with not being able to easily change the schedule for our team with out having to pay extra. With Ops Genie we have found solutions to all of our previous issues and we also have found that we can use it to forward our service box into tickets for our various support teams.
Recommendations to others considering the product:
Continue to accept and develop features users request.
works well; confusing escalation flow
What do you like best about the product?
scheduling; UI; features; android app XXXXXXXXX
What do you dislike about the product?
Escalation flow is VERY confusing, and doesn't behave as expected. It is hard to describe in detail here.
What problems is the product solving and how is that benefiting you?
paging for 24/7 ops for customer facing web service and ios/android app
Fantastic Routing Options, Somewhat of a Learning Curve
What do you like best about the product?
Flexibility of data- I Can integrate OpsGenie bi-directionally with nearly every data source I manage.
What do you dislike about the product?
Having other Engineers making changes to workflows / rules / policies / escalations can be a bit cumbersome to understand at first- make sure your administrators have an in depth understanding of OpsGenie routing and have been involved in the build process.
What problems is the product solving and how is that benefiting you?
We've enriched our NOC / RMM notifications and validated that our team members are being held accountable.
Recommendations to others considering the product:
Do it! Have someone knowledgeable sit down and build your workflows, teams, escalations, etc...be prepared for some trial and error in your alerting logic- but most of all, do it! You won't be disappointed.
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