Jira Service Management
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I use JIRA for Business Analysis. The whole IT team work with JIRA application.
What do you like best about the product?
Makes project, assign the task and deadlines easier.
What do you dislike about the product?
Right now in my present company we use limited JIRA as we have few licenses.
What problems is the product solving and how is that benefiting you?
Project Management
Business Analysis
QA
Business Analysis
QA
Recommendations to others considering the product:
It’s good application.
Using Jira since 2015
What do you like best about the product?
Taking the history of each and everything in the ticket is the lifesaver feature. :)
What do you dislike about the product?
Sometimes I am reading a story and selecting the text where I reach - enable the edit mode.
What problems is the product solving and how is that benefiting you?
For tracking user stories, tasks, bugs etc.
Recommendations to others considering the product:
I highly recommend JIRA to software compenies.
One of the best help desk solutions on the marketplace!
What do you like best about the product?
JIRA Service Desk is a straightforward software solution that helps teams in terms of tracking issues such as software bugs and the pathway in resolving them. It's not the best looking tool in terms of user interface.
What do you dislike about the product?
Beginners will struggle with finding their way around at first. Technically adept users will have a much easier time navigating their way around in using and interacting with this software.
What problems is the product solving and how is that benefiting you?
It's great for helpdesk solution support especially when there are multiple stakeholders involved. If there are multiple clients, each client can be assigned a user ID and all instances and issues within their environment can be tracked and resolved independently of the rest.
Recommendations to others considering the product:
It's backed by Atlassian which offers a robust set of updates, innovations, and support.
Excellent Project Management
What do you like best about the product?
I love how Jira organizes projects and integrates with Salesforce.
What do you dislike about the product?
Nothing yet. Thanks for a great product!
What problems is the product solving and how is that benefiting you?
Jira keeps projects organized and allows teams to collaborate with real-time comments and data.
One of the best tools for service management
What do you like best about the product?
I like the ease of use. How it integrates with other Atlassian products like JIRA, bitbucket, Hipchat, etc. It makes it simple to see the flow of events regarding a ticket. How it originated, how it was worked upon and how it was resolved
What do you dislike about the product?
Nothing really. It's difficult to not like Atlassian products. They just make it so easy to work with their products
What problems is the product solving and how is that benefiting you?
We're managing service desk solutions for our customers where tickets can be created either manually or automatically and then assigned to the on-shift personnel easily.
Recommendations to others considering the product:
Just keep up the good work and keep on adding value-added features and integration with other services. The pricing could be decreased to appeal more customers I think.
JIRA Service Desk is awesome for building nice product.
What do you like best about the product?
It provides awesome features for bug tracking and building the awesome product. Awesome development api provided in JIRA for third party integration.
What do you dislike about the product?
I did not found any dislikes for JIRA, but yes they should increase their downtime which happens to me sometimes.
What problems is the product solving and how is that benefiting you?
Software development
Recommendations to others considering the product:
I will be recommended to you use JIRA for your software development, If you really want to build awesome product.
Excellent tracking tool
What do you like best about the product?
The best thing with Jira is the versatility, I can create change management and scrum workflows in the same app
What do you dislike about the product?
Sometimes it is complex to use, especially by people who doesn't get what is is capable of.
What problems is the product solving and how is that benefiting you?
The primary purpose is to coordinate the work of engineers across 10 time zones.
Excellent servicing/reporting tool
What do you like best about the product?
Our organization uses JIRA for sprint activity tracking.
It is an excellent tool for reporting during weekly sprints.
It is an excellent tool for reporting during weekly sprints.
What do you dislike about the product?
Navigation a little challenging at first but one can get used to it.
What problems is the product solving and how is that benefiting you?
Transparency in reporting, status updates, weekly sprint tracking, backlog refinement,
Recommendations to others considering the product:
Don't get overwhelmed.
Atlassian is doing something right here.
Atlassian is doing something right here.
Good tool for agile development
What do you like best about the product?
Good Workflow
Easy to search
Good JQL support. Easy to search with the query
Able to link with Github
Able to link with jenkins
easy to write epics and stories
Good apps for mobiles
Easy to search
Good JQL support. Easy to search with the query
Able to link with Github
Able to link with jenkins
easy to write epics and stories
Good apps for mobiles
What do you dislike about the product?
Initial start will be little the difficult one.
We need little training to start to use the software.
It would good to have proper error messages
We need little training to start to use the software.
It would good to have proper error messages
What problems is the product solving and how is that benefiting you?
It suited for agile development and easy to track
Easy to create dashboards for our development to get the status
Easy to create dashboards for our development to get the status
Recommendations to others considering the product:
It is good for support, DevOps. Good for ticket management
Amazing for agile pojects.
What do you like best about the product?
Keeping the darg and drop cards functionality and make sure the integeration with third parties is smooth
What do you dislike about the product?
The display if the board has too many tickets
What problems is the product solving and how is that benefiting you?
Wuick turnaround of customized software deployment.
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