Jira Service Management
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Pretty cool, but not perfect
What do you like best about the product?
Very configurable, clean interface, integrates with all the things
What do you dislike about the product?
Both mobile app and desktop interface aren't quite intuitive, no built-in way for open incidents to keep notifying,
What problems is the product solving and how is that benefiting you?
Alerting for server issues has become easier and more customizable regarding teams and on-calls
Great product
What do you like best about the product?
The ability to manage projects between teams across the country seamlessly.
What do you dislike about the product?
A little clunky in how it updates on every change made.
What problems is the product solving and how is that benefiting you?
Seamless project management tool.
Nice app.
What do you like best about the product?
Very easy to use and operate. Nice interface as well.
What do you dislike about the product?
Sometimes, it got stuck, may be that is network problem.
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
NA
Highly recommended service for companies
What do you like best about the product?
I like how OpsGenie will alert you for a certain amount of time and will alert others in the group if OpsGenie didn't receive an acknowledgement for the original alert.
We have it set up to message the person on call - call the person - then call the manager on duty - then call the whole department.
We have it set up to message the person on call - call the person - then call the manager on duty - then call the whole department.
What do you dislike about the product?
I sometimes think the calendar on the web interface can be more user friendly but I personally don't have any major issues.
What problems is the product solving and how is that benefiting you?
Whenever we have a service go down, internet, a computer system, sever etc. OpsGenie notifies the IT department in a timely matter. The major benefit with OpsGenie compared to others is that when the oncall person does not reply to an alert. The service alerts others who are a part of the IT department, you as a admin user can determine the amount of time it takes to notify the others.
Nice application for managing On call schedules and live alarming
What do you like best about the product?
Easiness of configuration
Very nice and intuitive GUI
Quick ack all/close all feature for fast reaction
Nice sales/support contact
The testing period is very great. It really lets you the time to validate a PoC with your notification system as well as verifying that all previous solution features can be matched within this new product.
Very nice and intuitive GUI
Quick ack all/close all feature for fast reaction
Nice sales/support contact
The testing period is very great. It really lets you the time to validate a PoC with your notification system as well as verifying that all previous solution features can be matched within this new product.
What do you dislike about the product?
Just email integration might be extended to analysing the content of the mail more specifically.
For example,
If a mail contains several "Parameter : values ", being able to tag them more precisely into metadata would be helpful.
For example,
If a mail contains several "Parameter : values ", being able to tag them more precisely into metadata would be helpful.
What problems is the product solving and how is that benefiting you?
24/7 on call schedule - Direct information sent to an sys administrator, replacing a real operator in front of the screen. The right information is sent directly to the right people with the proper escalation to respect service level agreements.
Recommendations to others considering the product:
Start trying implementation with the testing period to verify its fits your business need and the right connectors are present.
The list of connectors is already quite complete and the help is very instructive to perform the implementation.
The integration is very easy and the inside workflow is very clear.
The list of connectors is already quite complete and the help is very instructive to perform the implementation.
The integration is very easy and the inside workflow is very clear.
Good tool for on call rotation
What do you like best about the product?
I don’t need to hand around an on call phone.
What do you dislike about the product?
On IOS I cannot override the volume of the phone for alerts
What problems is the product solving and how is that benefiting you?
We have our on call rotation managed via OpsGenie
Ops Genie for better product
What do you like best about the product?
OpsGenie escalating alert also on call rotation schedule
What do you dislike about the product?
Nothing, ops genie behave as a good product already
What problems is the product solving and how is that benefiting you?
Alerting problem and its really usefull for make sure the engineer notice it first
Recommendations to others considering the product:
Nothing, its enough
OpsGenie serves as a critical tool vastly improve escalation management increasing system stability
What do you like best about the product?
I like that OpsGenie has a wide array of 3rd party integrations including Slack. The Slack integration has vastly improved awareness outside of the Engineering organization to critical issues by feeding the issues into a channel that key stakeholders can be a member of. Being able to tailor different escalations for different channels means that we can reduce "spam" messages and drive critical information to intended audience.
What do you dislike about the product?
I feel that the rotation and configuration UI is a bit clunky. I find myself jumping back and forth multiple times to find where I can set members of a team versus setting the escalation policy. The overall flow just doesn't seem intuitive.
What problems is the product solving and how is that benefiting you?
We are solving critical issue escalation to the key stakeholders via on-call rotations as well as conveying the alerts in Slack so that the organization is aware of key problems. This has helped Customer Support and other teams gain visibility of an issue occurring potentially before a client may even notice so that they can be proactive in assuring clients that we are on top of the product stability and reliability.
Opsgenie is a better application for checking the ON call rotation policy
What do you like best about the product?
We can swap our On call with our peers in a team. We can check the issue very easily whoever is in ON call.
What do you dislike about the product?
Everything looks fine,but there should be a swapping option which is used to swap ON call with other members in a team
What problems is the product solving and how is that benefiting you?
Every ongoing issue which is coming i outlook is seen in Opsgenie which is very helpful. We can install the app in our handset and get the alert any where at anytime with its notification.
OPsGenie
What do you like best about the product?
Great product, easy to use.
What do you dislike about the product?
I want it free :).
What problems is the product solving and how is that benefiting you?
Text alerts for when servers go down.
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