Jira Service Management
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Good tool for on call rotation
What do you like best about the product?
I don’t need to hand around an on call phone.
What do you dislike about the product?
On IOS I cannot override the volume of the phone for alerts
What problems is the product solving and how is that benefiting you?
We have our on call rotation managed via OpsGenie
Ops Genie for better product
What do you like best about the product?
OpsGenie escalating alert also on call rotation schedule
What do you dislike about the product?
Nothing, ops genie behave as a good product already
What problems is the product solving and how is that benefiting you?
Alerting problem and its really usefull for make sure the engineer notice it first
Recommendations to others considering the product:
Nothing, its enough
OpsGenie serves as a critical tool vastly improve escalation management increasing system stability
What do you like best about the product?
I like that OpsGenie has a wide array of 3rd party integrations including Slack. The Slack integration has vastly improved awareness outside of the Engineering organization to critical issues by feeding the issues into a channel that key stakeholders can be a member of. Being able to tailor different escalations for different channels means that we can reduce "spam" messages and drive critical information to intended audience.
What do you dislike about the product?
I feel that the rotation and configuration UI is a bit clunky. I find myself jumping back and forth multiple times to find where I can set members of a team versus setting the escalation policy. The overall flow just doesn't seem intuitive.
What problems is the product solving and how is that benefiting you?
We are solving critical issue escalation to the key stakeholders via on-call rotations as well as conveying the alerts in Slack so that the organization is aware of key problems. This has helped Customer Support and other teams gain visibility of an issue occurring potentially before a client may even notice so that they can be proactive in assuring clients that we are on top of the product stability and reliability.
Opsgenie is a better application for checking the ON call rotation policy
What do you like best about the product?
We can swap our On call with our peers in a team. We can check the issue very easily whoever is in ON call.
What do you dislike about the product?
Everything looks fine,but there should be a swapping option which is used to swap ON call with other members in a team
What problems is the product solving and how is that benefiting you?
Every ongoing issue which is coming i outlook is seen in Opsgenie which is very helpful. We can install the app in our handset and get the alert any where at anytime with its notification.
OPsGenie
What do you like best about the product?
Great product, easy to use.
What do you dislike about the product?
I want it free :).
What problems is the product solving and how is that benefiting you?
Text alerts for when servers go down.
Great platform with lots of integrations
What do you like best about the product?
Provides integration's for all of the platforms that we use
What do you dislike about the product?
Routing configuration can be a little complicated depending on On-Call requirements
What problems is the product solving and how is that benefiting you?
IT Operations Alerting
Recommendations to others considering the product:
If you have questions definitely engage support. They have a lot of features, interpretations, & functionality and not all of it is self explanatory
A great paging app for the modern devops/sysadmin
What do you like best about the product?
There are a multitude of easy to use options, like the multiple schedules per team, different rotation cycles, easy integration with 3rd party monitoring and alerting platforms.
What do you dislike about the product?
There are slight issues with the Android app but the devs have assured us they are being worked on.
What problems is the product solving and how is that benefiting you?
We needed a way to stop alerting all the staff on every alerts and make sure to deliver alerts on time to the person on call.
We are now able to swap easily on-call shifts and sleep soundly knowing that IF and when opsgenie alerts us it's because our intervention is actually required.
We are now able to swap easily on-call shifts and sleep soundly knowing that IF and when opsgenie alerts us it's because our intervention is actually required.
OpsGenie is a great alerting and paging platform!
What do you like best about the product?
It just works! Also, the engineers worked with us very closely to get our integrations going very quickly.
What do you dislike about the product?
Some of the navigation is a bit difficult to figure out, but once you get used to it, there's no issue.
What problems is the product solving and how is that benefiting you?
We needed to replace pagerduty because they recently doubled their prices, and opsgenie had all the options we needed.
Recommendations to others considering the product:
OpsGenie is a great alerting and paging service. I would highly recommend it.
Best Tool for Incident Management and Alert Aggregation
What do you like best about the product?
Of all the tools we evaluated, OpsGenie is the most full-featured, while also having one of the best interfaces that I've seen. It supports all the integrations that we need plus some, and has a powerful API that we've used to write several custom integrations. The routing and policy rules are powerful yet easy to understand. And on top of all that, their Support Team has been stellar! They are super quick to answer, knowledgable, and make sure that our questions are resolved every time.
What do you dislike about the product?
I'd love to see a bit more in terms of alert aggregation, possibly a machine learning algorithm which identifies and groups together related alerts. Also, while their new Reports are awesome, there are still a few more report features we'd like to have -- especially surrounding Incidents.
What problems is the product solving and how is that benefiting you?
We are using OpsGenie for several reasons:
1. We can collect all alerts in one central location. Before, we were sending a lot of alerts to Slack, but some would also go to email. If we were trying to search through past alerts, it wasn't easy to know where to look. Now we just search in OpsGenie.
2. With all our alerts going to OpsGenie, we can now run reports and see a lot of useful metrics about our alerts.
3. We got a lot of noisy alerts. OpsGenie gives us ways to reduce the noise. In practice, we've seen up to 90% noise reduction with a few simple policies in place.
4. We needed a way to log Incidents and capture the information about them such as resolution time, how the Incident was resolved, etc. We can now do that with OpsGenie Incidents.
1. We can collect all alerts in one central location. Before, we were sending a lot of alerts to Slack, but some would also go to email. If we were trying to search through past alerts, it wasn't easy to know where to look. Now we just search in OpsGenie.
2. With all our alerts going to OpsGenie, we can now run reports and see a lot of useful metrics about our alerts.
3. We got a lot of noisy alerts. OpsGenie gives us ways to reduce the noise. In practice, we've seen up to 90% noise reduction with a few simple policies in place.
4. We needed a way to log Incidents and capture the information about them such as resolution time, how the Incident was resolved, etc. We can now do that with OpsGenie Incidents.
Recommendations to others considering the product:
OpsGenie is relatively new to the alerting world (compared to existing competitors), but they seem to be doing a lot of things right! We evaluated about a dozen other services before settling on OpsGenie. They were the best in terms of features AND price. Make sure you consider all of your alerting sources and see which service supports all of them. For us, only OpsGenie fully supported every alert source we had.
Solid service
What do you like best about the product?
Easy to use, heaps of integrations. Cheaper than alternative systems
What do you dislike about the product?
Phone integration is expensive. We’ve experienced occasional outages with the heartbeat system
What problems is the product solving and how is that benefiting you?
Get notified of outages and urgent requests
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