Jira Service Management
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Jira Service Management ticket
What do you like best about the product?
Jira Service Management provides a centralized platform where our Access Management and Information Security team at Capillary can efficiently manage requests, incidents, and approvals. The integration with automation rules and custom workflows helps us reduce turnaround time, maintain compliance, and keep a clear audit trail for all access-related changes.
What do you dislike about the product?
While Jira Service Management works very well for our needs at Capillary, there’s room to make the interface even more intuitive for new users and to further streamline bulk request handling. These enhancements would make an already strong platform even more efficient for high-volume teams like ours.
What problems is the product solving and how is that benefiting you?
At Capillary, Jira Service Management helps us streamline access requests, incident tracking, and change approvals across multiple applications like Okta, Files.com, Databricks, and our in-house platforms. By centralizing these processes, we’ve improved turnaround time, reduced manual follow-ups, and maintained a clear audit trail for compliance. It also gives our team better visibility into request status, helping us prioritize and resolve issues faster
Jira Service Management Review
What do you like best about the product?
It was very smooth integration with Jira Software and strong automation features, and clear SLA tracking make service management efficient and transparent
What do you dislike about the product?
It setup and customization can be complex, and also reporting could be more user-friendly
What problems is the product solving and how is that benefiting you?
It centralise requests, incidents, and gives in one platform, cutting edge response time and improving team collaboration. Automated workflows and SLA tracking keep us proactive instead of reactive , very helpfull
An Excellent Tool for Daily Tasks
What do you like best about the product?
The portal makes it simple for staff members to submit requests, and the appropriate team is notified promptly. Setting priorities, monitoring real-time updates, and collaborating with other departments on the same ticket are all possible. By automatically allocating tickets and delivering updates, automation saves time, and the complete request history aids in reporting.
What do you dislike about the product?
Some training is required because the UI may initially seem a little daunting to new users. Additionally, it might be slow because minor modifications to forms or workflows frequently call for administrator access.
What problems is the product solving and how is that benefiting you?
For improved monitoring, reporting, and process optimization, Jira Service Management centralizes all requests, automatically assigns them to the appropriate team, and maintains a complete history.
Jira Service Management: The Modern Service Desk
What do you like best about the product?
Jira is an excellent and widely used tool for managing projects and tickets because it provides a comprehensive and highly customizable platform that can be adapted to fit almost any team or organizational workflow. It goes far beyond a simple to-do list, acting as a central hub for planning, tracking, and collaborating on all work. We have easily implemented the with our external client.
What do you dislike about the product?
There is nothing to dislike about this tool.
What problems is the product solving and how is that benefiting you?
We had difficulties while tracking the tickets and Jira comes in to play to help us track the tickets in timely
Best ticket tool for a developer
What do you like best about the product?
As a developer, it helps to resolve and raise tickets to our cross-functional teams, such as testers and other internal teams, to quickly address issues.
What do you dislike about the product?
Nothing specific, I am not facing any difficulties.
What problems is the product solving and how is that benefiting you?
As I mentioned, it had a huge impact on our workflow, allowing us to continue working without delays in resolving issues.
Makes managing requests simple and organized.
What do you like best about the product?
It is easy to log, track, and respond to requests without missing anything. I like how organized everything is and how automation takes care of repetitive work.
What do you dislike about the product?
Initially it bit tricky to configure and some customizations need an admin to handle Once it’s configured it's smooth to use.
What problems is the product solving and how is that benefiting you?
It helps us manage and track service requests in one place, making it easier to prioritize and respond quickly.
Honestly this is the best tool to track the works
What do you like best about the product?
As a Peoplesoft Developer, I would say it helps me keep track of my daily records and monitor the tasks I work on each day.
What do you dislike about the product?
Nothing in particular - initially, it just took me some time to get familiar with Jira.
What problems is the product solving and how is that benefiting you?
Keep track of my daily tasks so I can present my work to higher management.
Fresh Eyes on Jira: An Intern’s Blueprint for Smoother Onboarding
What do you like best about the product?
Best thing I found out is
Ops teams can create a linked software bug from an incident ticket in 1 click (with full context).
Devs see real-time impact of incidents/changes on their backlog.
No fragile integrations, API scripts, or context switching.
Tools like ServiceNow/Zendesk require complex integrations to achieve this, often with limited context sync.
Ops teams can create a linked software bug from an incident ticket in 1 click (with full context).
Devs see real-time impact of incidents/changes on their backlog.
No fragile integrations, API scripts, or context switching.
Tools like ServiceNow/Zendesk require complex integrations to achieve this, often with limited context sync.
What do you dislike about the product?
I had bad experience when I went to use jira at initial stage because it less user friendly.
Workflow and permissions require technical skill to configure properly.
Workflow and permissions require technical skill to configure properly.
What problems is the product solving and how is that benefiting you?
Jira solves time taken in manual routine tasks like agents waste time on approvals,updates by implementing no code automation rules. So we can get higher productivity in work.
Jira's Software Experience
What do you like best about the product?
It is used to easily track the task of the employee. If we post the bug, it is easy to track the status of developer completing the task
What do you dislike about the product?
For first time user, it is very difficult to use. After I used it many times, I came how to use jira properly.
What problems is the product solving and how is that benefiting you?
I cannot able to track the status of the employee completing which is solved by jira.
tikceting bugs with automation expert
What do you like best about the product?
its various ai features and easy to handle and tracking of bugs using its various features
What do you dislike about the product?
nothing till now just little lag sometimes which might be due to network issue sometime
What problems is the product solving and how is that benefiting you?
it helps us to track and coney bugs to the concerned department to get update on that in a herarichal manner
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