Jira Service Management
AtlassianExternal reviews
945 reviews
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The best way to manage project and track time and SLA
What do you like best about the product?
can setup your workflow and move the ticket for a project in different stages
What do you dislike about the product?
if you have a project with multiple assets you have to move each single one
What problems is the product solving and how is that benefiting you?
daily production for marketing automation tools
eg email marketing campaigns, landing pages creation, nurtures , lead generations programs
we also use it for our internal IT management , we send tickets to IT if something isn't working
eg email marketing campaigns, landing pages creation, nurtures , lead generations programs
we also use it for our internal IT management , we send tickets to IT if something isn't working
Jira - A faster tool for issue resolution
What do you like best about the product?
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me know the progress of the issue raised and also the name of the assignee. Also, the JIRA service desk provides wonderful customer support. It also helps us meet SLA.
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What do you dislike about the product?
The maintenance of Jira can be improved. The initial set up is quite complicated. Also, the automatic session timeout.
What problems is the product solving and how is that benefiting you?
Jira service desk has been an effective solution for daily issue tracking. The features like the addition of tasks, effort logging, easy monitoring of who is the task worked upon by.
The team was able to add epics, user stories, tasks and also assign it to them. The Kanban board is very helpful in the quick monitoring of the tasks and also helps us know the tasks in progress /that are completed.
Also, as we are working in agile methodology, it's really important to complete the tasks in the assigned span. And JIRA service desk has been very helpful in addressing issues.
The team was able to add epics, user stories, tasks and also assign it to them. The Kanban board is very helpful in the quick monitoring of the tasks and also helps us know the tasks in progress /that are completed.
Also, as we are working in agile methodology, it's really important to complete the tasks in the assigned span. And JIRA service desk has been very helpful in addressing issues.
Recommendations to others considering the product:
I would definitely suggest JIRA service desk to everyone as it is very user-friendly. It helps us raise an issue and also track them. Use this service and make your life easier. The wonderful customer support is a must mention.
Jira has all the options builtin
What do you like best about the product?
Jira has all the options builtin. we are using it for bug tracking tool as a main
What do you dislike about the product?
mobile app is some what difficult to navigate .
What problems is the product solving and how is that benefiting you?
NA
Wonderful working with Jira
What do you like best about the product?
Very useful for fast changing environment. We can distribute the tasks within team and great way of tracking status for the tasks.
What do you dislike about the product?
There is nothing I dislike about the tool
What problems is the product solving and how is that benefiting you?
Easy for tracking issues and enhancements
Awesome experience working with JIRA
What do you like best about the product?
Its a wonderful tool which helps you manage the tasks among the team. You can distribute the work among team members and see how much task is completed or pending. Single interface for everyone in the team to be on same page.
What do you dislike about the product?
There is nothing I dislike about this wonderful tool.
What problems is the product solving and how is that benefiting you?
I have created JIRA tasks for my team members and assigned them. They can go and see whats the next issue or requirement they need to work on and mark the status as and when they finish the task.
JIRA is good for UAT purpose
What do you like best about the product?
JIRA is good for UAT purpose to log the incidents related to defects
What do you dislike about the product?
UI can be improved a bit so that it's more friendly to use
What problems is the product solving and how is that benefiting you?
We use JIRA for UAT defects log and Patching related issues log.
Simple, easy, fast to setup
What do you like best about the product?
Customer portal, powerful workflows, integration with other Atlassian tools
What do you dislike about the product?
Cost is a bit of a concern, especially with the smaller organizations
What problems is the product solving and how is that benefiting you?
Trying to connect customers with our internal service desk that solves customer related issues
JIRA is one of the best tool for life cycle management
What do you like best about the product?
The ease of use and flexibility to accommodate new changes
What do you dislike about the product?
The UI is not very intuitive and doesn't appeal
What problems is the product solving and how is that benefiting you?
We use it for both issue tracking as well as our SCRUM backlog
Recommendations to others considering the product:
It is a very light wait n flexible tool
An quick review
What do you like best about the product?
I really like the ability to send a quick message to those that are in need of fixing issues across multiple departments.
What do you dislike about the product?
The complexity for being an engineers tool, if you're not an engineer it's tricky to navigate at first.
What problems is the product solving and how is that benefiting you?
Cross department issue tracking and we've found that we can only increase the ability to improve through this tool.
Jira
What do you like best about the product?
Open source, intuitive, collaborative, user friendly
What do you dislike about the product?
Not many things I dislike pertaining Jira, may be it can also
Provide access to sprints closed and historical tickets associated with them
Provide access to sprints closed and historical tickets associated with them
What problems is the product solving and how is that benefiting you?
User stories, bugs
Recommendations to others considering the product:
Na
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