Jira Service Management
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Fast support case handling and automaötion
What do you like best about the product?
Transparency and automation of existing support cases works good.
JSM has high uptime
JSM has high uptime
What do you dislike about the product?
Atlassian pricing is not cheap and support for small companies through user-driven forum.
What problems is the product solving and how is that benefiting you?
Client support cases are now much better handled compare to use JIRA build solutions.
Organize Asks Across your Company with Ease
What do you like best about the product?
I love all of the filtering capabilities so it's extremely easy to keep the tickets relevant to my work on my homescreen
What do you dislike about the product?
I don't love how the automations take a while to load after submission. Sometimes it throws me off.
What problems is the product solving and how is that benefiting you?
It is the center for cross-functional communication at our company. It fills nearly all gaps.
Recommendations to others considering the product:
Do you need to improve cross-functional communication within your company and create a single place to track all internal tasks and work? This is your solution.
Using JIRA Service Management for tickets assigned to different internal teams
What do you like best about the product?
I like that JIRA Service Management has first of all a unique Ticket/Case number. The ease of tagging colleagues is amazing. One can easily search as well using the Ticket number or name of the customer. I also love the "add a participant" feature.
What do you dislike about the product?
There are times when JIRA is not showing results when performing a search for a ticket number of customer name that I am sure exists. Not sure if it is a bug though.
What problems is the product solving and how is that benefiting you?
like what i said, there had been times when i would search for a customer name or a JIRA ticket #, and no results were found. another problem is re: attachments. sometimes, pasting e-mail items (which may include photos) aren't working.
For the benefits, i love the tagging feature. it can easily notify another colleague that an action is required from them.
For the benefits, i love the tagging feature. it can easily notify another colleague that an action is required from them.
Best Service Management tool for Ticket tracking and Status
What do you like best about the product?
Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place and keeps my team on track with goals.
What do you dislike about the product?
Everything is good, but customized dashboard creation and adding pie chart representation are a bit complex.
What problems is the product solving and how is that benefiting you?
For daily ticket/Incident/service request Status update, file sharing in the ticket, and workflow for the approval process.
To keep track of all tickets and download all tickets in excel format with all the comments and attachments.
To keep track of all tickets and download all tickets in excel format with all the comments and attachments.
Recommendations to others considering the product:
Best Ticketing tool and ease of use with all features.
Project Tracking And Monitoring At Its Best
What do you like best about the product?
We have been using the Software for Tracking and Monitoring for more than 5-6 Projects in the past three years, where 5-6 Organizations are involved in developing and deploying high budget and long term operations. JIRA is the best tool that gave us the a to z experience in Project management.
What do you dislike about the product?
Sometimes the updates in Issues take time to get updated or throw errors.
What problems is the product solving and how is that benefiting you?
We have high-budget projects that have run for years that need high-level tracking and resolution capability. With JIRA, we can Track and Perform tasks at ease when we are working among multi-domains.
Easiest Bug tracker Service manager
What do you like best about the product?
When using the software, it is very easy to use managing and streamlining the projects according to the requirement. It is a great tool with a perfect overview to work with. Once started a project, finding and managing things and to have a track is really easy comparatively. User friendly is the most useful thing nowadays, for the beginners, to prefer this application. Also, it is easy to keep the track of the issues created and resolved.
What do you dislike about the product?
Sometimes it feels confusing as to search a ticket, unable to find them with proper category and mentioned filters. If a user is having a lot of tickets then trouble begins finding the old one even with proper title and categorization. Other than that works really good.
What problems is the product solving and how is that benefiting you?
As mentioned, it's user friendly to like working with them with good UI and required parts observed easily. The whole scenario of managing the bugs and tracking the solved ones is the main benefit after starting using this application.
Great tool for tracking your inventory
What do you like best about the product?
This tool is great for alloting things to people and keeping track of it
What do you dislike about the product?
UI slightly but not much, notany things to dislike
What problems is the product solving and how is that benefiting you?
The inventory management is eased so much. With all the details of each and every quipment like price , time, modle etc
Recommendations to others considering the product:
It's very simple to use, my advice will be you should use it if you have relevant work
Jira Service Management to track and deliver various technology projects
What do you like best about the product?
JIRA is integrated with the tasks to be performed that can be shared with the orgization with a 'tracking' number and assignments can be delegated to various stakeholders
What do you dislike about the product?
The software platform is more geared towards the technology teams, so other teams like finance or business lines may not have the complete clarity around the issues and the flow of the item
What problems is the product solving and how is that benefiting you?
The problems being solved are issues that are that are being brought up in a technology driven environment. When there isn't a solution for a problem, it is logged in JIRA and delegated to the appropriate people. The benefits are that it is driven by a 'tracking' number that can be assigned in other platforms such as confluence.
Easy to use
What do you like best about the product?
It is very easy to use, and anyone can work on it.
What do you dislike about the product?
If the page looked more appealing like by adding more color to the page.
What problems is the product solving and how is that benefiting you?
Our business used working it for creating business tickets and solving them
Easy to set up, easy to train, easy to use
What do you like best about the product?
The ease in which you can set up and pulbish a new servcie desk is fantastic. Scales nicely we run over 100 services desks and have a minimal support team to support.
What do you dislike about the product?
lack of flexibility in portal intake pages, there is not a lot of cusotmization that can be down with the portal pages as they are. Grouping pages together is also not very easy.
What problems is the product solving and how is that benefiting you?
Quick roll out of servcies. Sepration of project form intake work. We rapidly moved onboarded over 100 poeple and desks in a two week period.
Recommendations to others considering the product:
understand the implications of creating custom fields and the view form botht eh cusotemr side and the service desk side.
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