Jira Service Management
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945 reviews
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First time felt like a pro
What do you like best about the product?
The short time it took to actually learn it. I used it for a week and felt pretty confident handling the resource on my own.
What do you dislike about the product?
Nothing much I could find wrong with it in a weeks use. I would say a little more modern tutorials on the subject would help.
What problems is the product solving and how is that benefiting you?
Quick and detailed IT support desk resolutions. Much easier than others I've used.
Service desk for all
What do you like best about the product?
The service desk help a lot to track different IT support activities and provide a tool to monitor the SLA provided by compny that is working with us.
What do you dislike about the product?
What I dislike is the same of all this kind of tool, the deploy to the user give us the chance to provide a best service to the final user, because we can provide a layer to share the support with also some external company to cover different time zone, but for the user that in the past was used to have a direct contact or a phone call sometimes this doesn't seem an improvement but the see this tool and also the other similar too cold and the perception is that this is impersonal and not help like the normal use to go directly to the tech people
What problems is the product solving and how is that benefiting you?
We start to use this kind of tool during the migration of our ecommerce to aws, but now we are working to open this to all our users, expecilly for the sales people to provide the best help when thery are with the customer
Good ticketing systems with some customizations
What do you like best about the product?
Ability to add link, refer to attachment in comment
What do you dislike about the product?
A bit complicated to get used to at the beginning
What problems is the product solving and how is that benefiting you?
Customer's tickets
Jira user & administrator
What do you like best about the product?
The tool gives me the hand of the blocks that I can build on my own. This gives you almost unlimited possibilities. The proposed approach does not limit me nor does it need to bend business processes to the system. It is JIRA that adapts to our business and grows and develops with it if necessary. This provides a sense of security and confidence that we will not come across some limitation that will stop us. There is no need to circumvent problems, but on the contrary, we can solve them here and now in the best possible way. Looking at other tools, I find it hard to get the impression that they are enclosed within certain frameworks. Knowing the JIRA is hard to deal with. I recommend to everyone who is interested in efficiency, flexibility and sense of security.
What do you dislike about the product?
At this moment I can only say that when I can not do something I usually have to look for documentation or community answers. Usually such answers can be quickly searched.
What problems is the product solving and how is that benefiting you?
Support service calls, project management, work time recording, and many more.
Recommendations to others considering the product:
It simply solves the problem of handling the requests.
Great tool for gathering service tickets from team
What do you like best about the product?
Ease of use, integration with JIRA Software, style, customization
What do you dislike about the product?
Unable to integrate with JIRA Core, would like conditional logic in fields so they can hide/show depending on input
What problems is the product solving and how is that benefiting you?
Service tickets, project management, issue prioritization
Easy to use software for support
What do you like best about the product?
JIRA is great software that allows me to communicate with our IT Team, and let them know what changes and updates we need.
What do you dislike about the product?
Nothing really! It's very intuitive, though I don't like how things are structured internally at our office. We don't always have a say in priority, but JIRA allows you to decide what tasks are most important!
What problems is the product solving and how is that benefiting you?
Business problems like web development for UI and UX are solved by communicating them through JIRA. It alerts IT and keeps us in the loop for those that report.
Recommendations to others considering the product:
It is a great tool and integrates with Trello so you can use it offline and and on a mobile device.
JIRA it's one of the best tools in the market for your scrum project
What do you like best about the product?
SCRUM and JIRA are the best combo and having also support to kanban gives a full power on the way to handle a project and that's what I like the best
What do you dislike about the product?
I would love to be available to assign a ticket to more than one person that would be handy, also the way to handle comments and tag people it's kinda difficult to understand how to get notifications about it
What problems is the product solving and how is that benefiting you?
We use it for everything that we do on the company and with customers for use it has become the primary tool to track projects under scrum methodology.
Recommendations to others considering the product:
JIRA it's one of the best tools in the market for managing your projects and has a great number of integrations that are very handy
Best project management tool
What do you like best about the product?
I can update and easily aquire the project status and also easily assign the projects
What do you dislike about the product?
Nothing really but how bout changing its theme a bit
What problems is the product solving and how is that benefiting you?
We currently assign task to our team through it. And thus we come to know which task is performed by whom
Very customizable
What do you like best about the product?
I love how you can create a custom flow for testing Test Cases. I've been on several different styles of projects and each project was able to create a flow that worked for it and made it very user-friendly. For my current project at work, we are able to use the buttons to go from QA Ready > QA Passed / QA Failed > UAT Ready > UAT Passed / UAT Failed > Code Review > etc. Being able to just click the configured button makes it idiot-proof. I also like that there are a lot of ways to track progress on interconnected tickets - you can tag the ticket and have it turn into a link, you can link the ticket and select from multiple different (configured) reasons why they are connected, link two ways, etc.
What do you dislike about the product?
The user interface seems a bit outdated. It could stand to be more sleek. The fact that this is all I could come up with for dislike should be a testament to how great the product is!
What problems is the product solving and how is that benefiting you?
I have used JIRA on many projects, mainly for testing and QA purposes. We also use it to track development tasks.
Recommendations to others considering the product:
Take the time to configure the product to your exact specifications.
It's great, easy, and concise.
What do you like best about the product?
I like that it's easy to keep track of when there's issues open that I need to resolve.
What do you dislike about the product?
I do not dislike anything, because I work well with this.
What problems is the product solving and how is that benefiting you?
I solve IT problems. Help desk support issues and I've realized that it's way easier for people to get in contact with me through Jira than email.
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