Jira Service Management
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Jira Service Management; Monitoring jobs, bugs or instructions
What do you like best about the product?
Design your app with agile software; improve your organization workflow. We started incorporating the Jira Support Desk primarily for tool procurement requests, and it has now become a key tool with how our colleagues are searching for support between the divisions of the company. We now have work desks to manage IT, HR, accounting, marketing, procurement and service delivery.
What do you dislike about the product?
The implementation of different Request Forms is time-consuming and normally requires technical assistance from our IT staff at desk of everyone. But say the job products are inaccessible for a prolonged period of time, nothing triggers any more alerts or notifications to managers except by voting for them.
What problems is the product solving and how is that benefiting you?
It incorporates all for you, streamlining all mobile growth. The workflows of the organization are designed as a versatile manager. Track all software, resources, market, development, finances, HR, constitutional, auditing processes. Establish fields and business procedures, and see the applications for personalized tracking. Invite team members, assign tasks, work together, and get informed.
Atlassian is a workflow to help people organize their work
What do you like best about the product?
help us organizing and directing the project to a right way
What do you dislike about the product?
backend a little bit complicated.
service desk is a very nice tool but the cost is too high for small companies.
for 5 agents or less should be less expensive to be able to support such services and thus more subscribers
service desk is a very nice tool but the cost is too high for small companies.
for 5 agents or less should be less expensive to be able to support such services and thus more subscribers
What problems is the product solving and how is that benefiting you?
Tasks related to my clients
I am using JIRA service management tool for support tickets
What do you like best about the product?
Most liked is automatically create the support ticket whenever received any mail from the client support team.
What do you dislike about the product?
Other users weren't able to update the ticket from the same team.
What problems is the product solving and how is that benefiting you?
Decreasing support time as well all tickets are in one place will help to create reports
Perfect ticketing tool if you are looking for things to happen swiftly
What do you like best about the product?
- we have a option to customize it and use it in any possible way.
- The way the flow of the ticket tool is designed.
- the way members involved in the team are updated
- The way the flow of the ticket tool is designed.
- the way members involved in the team are updated
What do you dislike about the product?
I think JIRA should publish or provide guidelines about the types of 3rd part extensions which it supports.
Example : Zephyr
Example : Zephyr
What problems is the product solving and how is that benefiting you?
We are now from less organized to more organized.
We are able to reach more people in less time.
We are able to reach more people in less time.
Recommendations to others considering the product:
Ya if you can publish the list of 3rd party tool s which you support will help us a lot
lot of potential - difficult to customize
What do you like best about the product?
The workflow and ability to collaborate with other users is very helpful
What do you dislike about the product?
making changes to existing workspaces can be challenging. If you are adding additional users to a space and there are people with the same name is hard to figure out which is the correct user.
What problems is the product solving and how is that benefiting you?
tracking work, generating metrics, collaboration across team.s
Recommendations to others considering the product:
get plenty of training
Excellent sollution service desk and management.
What do you like best about the product?
I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators.
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators.
What do you dislike about the product?
The solution is very good and at the moment we have not encountered problems, I can only add that at the time of implementationIn, we need time for an correct flow and other issue, recieve a lot of email for an job order (need work for this).
What problems is the product solving and how is that benefiting you?
With this solution, I have control of my tasks and management indicators.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal.
Recommendations to others considering the product:
If you need a solution efficient and effective, this is!
Jira Ticketing Tool review
What do you like best about the product?
It is a good software, a very reliable and is reasonably easy to use. There are various options to pull up reports using xml, html or pdf which allows me to choose my preference, I can also customize it depending on my needs.
What do you dislike about the product?
Sometimes it's slow, I need to switch VPN connection in order to perform my daily tasks and as someone who has admin access it is challenging to setup in since there are no collaboration features
What problems is the product solving and how is that benefiting you?
We are support various of projects and it is a good thing that Jira has a customer portal, it gives us visibility to their tickets in such ways that we can address their issues in a timely manner
Recommendations to others considering the product:
I highly recommend Jira as a ticketing tool, aside from the fact that it has a customer portal that any clients can easily raise their tickets so the techs can address their concerns immediately/in a timely manner. It is also accessible through mobile and desktop. The user interface is user friendly and you can easily adapt to the tabs.
DraftKings Player Advocate Team Lead
What do you like best about the product?
It's pretty simple and straightforward to use.
What do you dislike about the product?
I dislike that when you add a media file, it isn't transferred to the ticket.
What problems is the product solving and how is that benefiting you?
We usually handle dev or technical related tickets.
Very easy to use
What do you like best about the product?
I like Jira service desk especially very organize when it comes of handling tickets because you will be able to see each priority from high to low priority and there is a comment section where you can input remarks as well as there is a list of assignee where you can assign the task.
What do you dislike about the product?
On my side there is nothing to dislike another suggestion is make a Jira service desk application it is more easier than opening it on browser.
What problems is the product solving and how is that benefiting you?
In other way when it comes of handling problems or tickets with jira it is easy to solve the problem because there is a specific answered where you can just simply click it is very organized when it comes of handling tickets to solved. so overall very easy. so in this case I will highly recommend to use this since it is very ogranizable and collaborable Software to use.
Recommendations to others considering the product:
Yes I will Highly recommend this software it is very easy to use when it comes of handling incident tickets.
Jira Servicedesk Best Ticketing Tool
What do you like best about the product?
The thing that I like with Jira Servicedesk is that it is very user friendly and I can design my own dashboard for better visibility and monitoring for our team. It can also generate reports to better interpret the number of tickets we handled everyday.
What do you dislike about the product?
I haven’t seen any downsides aside from being slow sometimes but it might be my internet connection and not the Jira Servicedesk itself. I haven’t experienced any other issues using it and I will recommend it to other organizations who are looking for best ticketing tool.
What problems is the product solving and how is that benefiting you?
It is best for reviewing Incident and Request tickets which is very applicable for our role as a Servicedesk. There are also reports that can be easily extracted from it. The fields are also great wherein on the other ticketing tool I’m having a hard time to find it since the name of the field is not synchronized.
Recommendations to others considering the product:
Please use this ticketing tool because it has everything that others can offer.
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