Jira Service Management
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Jira Service Desk
What do you like best about the product?
I love the email alert feature, every time I get a ticket it's being properly filtered in my different buckets, saving me hours of hard work. An email is sent as soon as the filtering is done, which is very useful. This ticketing system is highly customizable and has lots of features and cool ad-dons..
What do you dislike about the product?
I don't have anything negative to say about this ticketing system, in my opinion it doesn't have any flaws!
What problems is the product solving and how is that benefiting you?
This ticketing system is saving me hours of hard work. All my tickets are properly filtered, which allows me to concentrate on the important thing: solving problems!
Recommendations to others considering the product:
This is currently the best ticketing system on the market hands down! Do your company a favor and switch over to Jira service desk!
Jira integration for dev-ops issue resolution
What do you like best about the product?
Clean integration with other Atlassian products, makes it very easy to report, investigate and fix issues with complete transparency. Nice interface - easy to see what's going ones (some service desk software I've used in the past feels very cluttered). ITIL-ready templates available to make life easy! Flexible pricing model based on agents required.
What do you dislike about the product?
Almost too many customisation options - admin can be complicated as there is a lot to work through. Difficult to add own branding though.
Company scale causes issues too - we are a large organisation and found issues with scaling up so have moved our main ticketing to a different system (not ideal in my view!!)
Company scale causes issues too - we are a large organisation and found issues with scaling up so have moved our main ticketing to a different system (not ideal in my view!!)
What problems is the product solving and how is that benefiting you?
Full integration of Atlassian services means there is a single suite from ticket to deployment. A nice end to end process. We only trialled it for dev-ops integration but I can see how the full customer resolution package would work well too.
Recommendations to others considering the product:
Do the trial first. See the end to end capabilities and make sure it's the right fit for your company, users and the other products you need to integrate with
Great way of tracking issues for Agile-development environments
What do you like best about the product?
Easy to use and to set up. Permissions are role based and each person can have different roles in different projects. The tasks are also easy to setup on the user end.
What do you dislike about the product?
Reports are hard to understand without knowing the type beforehand. For critical-issues, there are no alerts to let the user know that their tasks is due or near due.
What problems is the product solving and how is that benefiting you?
We are mainly solving the issue of not tracking history of development. Sometimes duplicate issues showed up and we did not know that it was already solved, having everything tracked is a great way of saving time. Other benefits that are appreciated but was overlooked in the beginning was seeing the amount of work engineers are actually putting in. Before we did not know that some of the engineers would spend hours on a project even though they looked like they were always done with their work.
Recommendations to others considering the product:
Highly recommended for Agile environment. Scrum implementation is built in but for non-scrum users, there are also boards where they can simply post issues and developers/engineers can work on those at their leisure rather than a formalized scrum meeting.
One of the top workflow sulotions out there
What do you like best about the product?
I like the way that I am able to customize the tool to my needs, currently handling specific type of issues that I am able to tag, create queries, provide updates and combine with some of the other tools that we have in placed. This has been very effective in the handling of cases for the company.
What do you dislike about the product?
The handling of a large database of users has shown some issues, specially when providing access to different domains that are not particularly interconnected.
What problems is the product solving and how is that benefiting you?
In a large consumer company that provide a sofrware solution, some of the problems that can arise with multiple servers, thousands of clients, Jira provides a valuable tool in the handling of internal cases that come from some of these large companies that we have as consumers.
This provides a windows to all of our employees, front line support, tech support, developer & engineers to report and track of the issues we encountered.
This provides a windows to all of our employees, front line support, tech support, developer & engineers to report and track of the issues we encountered.
Recommendations to others considering the product:
Each use that you do for the application is going to be unique to your necessities, however the core use is going to be standard. The fact that you will have freedom to use the company API's will make it unique and give you the freedom to customize to your needs.
A trustworthy and complete package for project management
What do you like best about the product?
JIRA Service Desk is a hosted service desk platform developed by Atlassian.JIRA service desk is primarily deployed as a software development issue tracking tool by many software companies and has proven to be effective in identifying and tracking software bugs and their location
What do you dislike about the product?
I couldn't spot anything bad with this tool. But I did realize that it can be twice as powerful when collaborating with an analytic tool for performance stats and productivity reports for each member of the team
What problems is the product solving and how is that benefiting you?
We've fully adopted Agile within our project. The tool did a spectacular job in in pointing us to such direction. Its workflow functionality allows us to involve individuals in terms of phases and per need.
Recommendations to others considering the product:
No recomondations
Customer Friendly and Intuitive
What do you like best about the product?
JIRA is intuitive and flexible and thats why I love using it. JIRA makes it incredibly easy to stand-up your environment without a lot of overhead and the complexities of some of their competitors. It has a lot of built-in functionality.
What do you dislike about the product?
A consequence of the intuitive and easy to use front end is that in some cases you get more than you need. Additionally the administration can become overwhelming in a large enterprise if you don't have standardized processes. The number notifications can sometimes be a bit much, too many emails from the system often leads to customers ignoring them
What problems is the product solving and how is that benefiting you?
JIRA has been implemented to allow our customers to submit and track requests. It far surpasses managing a mailbox as we had done in the past. It allows us to grab metrics and keeps us accountable to our customers. It has allowed customers to see the updates without having to follow-up with a trail of untracked emails.
Recommendations to others considering the product:
Its worth the ROI for time savings alone
Great tracking tool
What do you like best about the product?
Jira Service Desk is an awesome software development issue tracking tool to keep track of the software bugs, features, user stories etc. It's got a user friendly platform.
What do you dislike about the product?
It needs some improvements on the voting system.
What problems is the product solving and how is that benefiting you?
The business problmes resolved are for software development .
Good PM Software
What do you like best about the product?
Easy to set up Jira covers all the basics you need for project management.
What do you dislike about the product?
Only has more basic PM functions. Not as good for waterfall methodology, yet...
What problems is the product solving and how is that benefiting you?
Implementing an e-commerce solution.
Very efficient for ticketing
What do you like best about the product?
JIRA has a very robust and customizable workflow. Workflow can be designed graphically.
What do you dislike about the product?
JIRA is very hard to set up initially. Deviation from default configuration will lead to mess ups.
What problems is the product solving and how is that benefiting you?
Release management and reporting has been important features solved by JIRA
Jira
What do you like best about the product?
It is a fairly robust solution to managing lots of tasks
What do you dislike about the product?
Can be confusing the more boards you have and can be difficult to figure out how to do certain things
What problems is the product solving and how is that benefiting you?
Managing lots of tasks to be completed and agile process tracking
Recommendations to others considering the product:
Depending on your implementation it can be complex and robust with all that you require or extremely simple.
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