Jira Service Management
AtlassianExternal reviews
937 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Customer Friendly and Intuitive
What do you like best about the product?
JIRA is intuitive and flexible and thats why I love using it. JIRA makes it incredibly easy to stand-up your environment without a lot of overhead and the complexities of some of their competitors. It has a lot of built-in functionality.
What do you dislike about the product?
A consequence of the intuitive and easy to use front end is that in some cases you get more than you need. Additionally the administration can become overwhelming in a large enterprise if you don't have standardized processes. The number notifications can sometimes be a bit much, too many emails from the system often leads to customers ignoring them
What problems is the product solving and how is that benefiting you?
JIRA has been implemented to allow our customers to submit and track requests. It far surpasses managing a mailbox as we had done in the past. It allows us to grab metrics and keeps us accountable to our customers. It has allowed customers to see the updates without having to follow-up with a trail of untracked emails.
Recommendations to others considering the product:
Its worth the ROI for time savings alone
Great tracking tool
What do you like best about the product?
Jira Service Desk is an awesome software development issue tracking tool to keep track of the software bugs, features, user stories etc. It's got a user friendly platform.
What do you dislike about the product?
It needs some improvements on the voting system.
What problems is the product solving and how is that benefiting you?
The business problmes resolved are for software development .
Good PM Software
What do you like best about the product?
Easy to set up Jira covers all the basics you need for project management.
What do you dislike about the product?
Only has more basic PM functions. Not as good for waterfall methodology, yet...
What problems is the product solving and how is that benefiting you?
Implementing an e-commerce solution.
Very efficient for ticketing
What do you like best about the product?
JIRA has a very robust and customizable workflow. Workflow can be designed graphically.
What do you dislike about the product?
JIRA is very hard to set up initially. Deviation from default configuration will lead to mess ups.
What problems is the product solving and how is that benefiting you?
Release management and reporting has been important features solved by JIRA
Jira
What do you like best about the product?
It is a fairly robust solution to managing lots of tasks
What do you dislike about the product?
Can be confusing the more boards you have and can be difficult to figure out how to do certain things
What problems is the product solving and how is that benefiting you?
Managing lots of tasks to be completed and agile process tracking
Recommendations to others considering the product:
Depending on your implementation it can be complex and robust with all that you require or extremely simple.
Jira review
What do you like best about the product?
Use it for project management,charge backs, collaboration and time management.
What do you dislike about the product?
No dislikes for this product, it works exactly for what we need it for and how we use it!
What problems is the product solving and how is that benefiting you?
project management,charge backs, collaboration and time management.
Great Service Desk Product
What do you like best about the product?
The customizability and ease of use makes JIRA my favorite support portal.
What do you dislike about the product?
Some configuration changes can be a little complicate to make.
What problems is the product solving and how is that benefiting you?
We use this as a support portal as well as to manage assets and contracts.
JIRA Tool is amazing
What do you like best about the product?
Easy to monitor sprint tasks to match the schedule.
Perfect tool for sprint planing
Perfect tool for sprint planing
What do you dislike about the product?
So far no disliking.
Product is doing good.
Product is doing good.
What problems is the product solving and how is that benefiting you?
Confluence is best feature. Which is the solving our max business problems
Good at tracking user stories, tasks, and support tickets
What do you like best about the product?
Easy to compartmentalize tickets for various projects to keep things tidy
What do you dislike about the product?
Some of the UI is unintuitive and therefore frustrating to end users
What problems is the product solving and how is that benefiting you?
Support ticket tracking, help desk, scrum user stories, task logging.
Jira - One stop for all your Agile Practices
What do you like best about the product?
The best part about Jira is that it lets you access the same issue/story different in ways for example the board, the backlog or your user profile. It not only defines the tasks under the current sprint but also lets you see the current sprint tasks as as drop down as per your name.
Also, I like how it lets you define the estimates for a particular sub task. We can easily log work as per those hours and put in a comment.
The overall user interface is pretty intuitive, with numerous options.
Also, I like how it lets you define the estimates for a particular sub task. We can easily log work as per those hours and put in a comment.
The overall user interface is pretty intuitive, with numerous options.
What do you dislike about the product?
The downtime that we face due to maintenance due to which the daily tracking and managing gets delayed.
What problems is the product solving and how is that benefiting you?
In our project we are using Jira for overall project tracking based on issues. We add all our issues to the backlog and pick it up from here to add it to the current sprint.
We also use it to request and track the on-boarding details for reports like HP Fortify and SONAR.
We also use it to request and track the on-boarding details for reports like HP Fortify and SONAR.
Recommendations to others considering the product:
Go for it! You won't regret using it.
Best tool for managing your Agile workflow.
Best tool for managing your Agile workflow.
showing 311 - 320