Jira Service Management
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Using JIRA
What do you like best about the product?
Capability to organize a project and having a overview of the complete project
What do you dislike about the product?
Time requirement to make changes once the ticket has been raised
What problems is the product solving and how is that benefiting you?
Project management
Atlassian Doens't Make Bad Software
What do you like best about the product?
We were early adopters for JIRA Service Desk. It integrates flawlessly with our existing JIRA workflows.
What do you dislike about the product?
There are some lingering bugs with email replies if the user replies from a different account. Else, it's pretty perfect for us.
What problems is the product solving and how is that benefiting you?
We get a great ticketing system for our end-users that integrates with our project management workflows. We can track an issue, asset, or problem through its entire lifecycle.
Recommendations to others considering the product:
Use the trial for 10 users for a bit. Get a feel for it. It's a great piece of software with a good crew of developers behind it.
Jira Service Desk
What do you like best about the product?
What I liked about Jira Service Desk was their professionalism and willingness to fix any encountered issues.
What do you dislike about the product?
As far as what I dislike, I do not have any at this moment.
What problems is the product solving and how is that benefiting you?
One of the business problems I solved was managing who is doing what tasks. One of the benefits I realized was how useful Jira is, when managing tasks toward Developers.
Recommendations to others considering the product:
Keep up the good work in professionalism.
Excellent
What do you like best about the product?
Collaboration between different teams is amazing.
What do you dislike about the product?
Speed is very bad. The pages take forever to load.
What problems is the product solving and how is that benefiting you?
Writing software for solving issues of marketing.
Easy to use
What do you like best about the product?
Very easy to configure and highly customizable
What do you dislike about the product?
Lack of available free training, expect more to be provided by atlassian
What problems is the product solving and how is that benefiting you?
Project management and project budgeting
My great experience with Jira Service Desk
What do you like best about the product?
The best feature about this Service Desk is about integration, we use it to automate service outages and keep records of failures.
What do you dislike about the product?
It was confusing and hard to use the first time, but after a while it was worth the learning curve.
What problems is the product solving and how is that benefiting you?
We use it to document our customer's relationship, and to automatic send triggers when a customer's equipment or our own equipment failed.
Recommendations to others considering the product:
We installed and used the software on a modest machine, if you're thinking on using it, consider a good machine, as this is a Java based Software
Is a good software to keep the tracking and get the goals
What do you like best about the product?
the way that you assign tasks and track it
What do you dislike about the product?
the UI is like old fashion and is a little bit expensive.
What problems is the product solving and how is that benefiting you?
software management
It's a very nice PMS and very handy for a large team!
What do you like best about the product?
Task view screen, reports, Backlog management etc.
What do you dislike about the product?
There is nothing special which I don't like about Jira, it's a great tool and I will recommend it to anyone to use it.
What problems is the product solving and how is that benefiting you?
We have been working on a big project where 3-4 developers are working and 3-4 project managers are managing. And we have got our work very smoother by using Jira
Recommendations to others considering the product:
Sure, it should be used among all I.T. companies
JIRA Service Desk has all powers of JIRA but for all non-developers roles.
What do you like best about the product?
I like that some other roles in the company could have more impact in development process. For example, a sales agent could alert for an error showing stock for several products, and development team could track it easily.
What do you dislike about the product?
I don't have any item that I dislike, maybe some things could improved but not fatal errors or something ugly.
What problems is the product solving and how is that benefiting you?
Integration that other areas into development process. It has impacted in more revenue and more satisfied clients
Recommendations to others considering the product:
I recommend to use JIRA Service Desk to anyone who want to integrate development and service desk tickets.
Best tool
What do you like best about the product?
As of now it is best tool to manage issue's. Best part is in single place you can manage your ticket you can upload the ticket related document or other information. You can comment and log the time with explanations. You can categorize your issues.You can create your own Dashboard.
What do you dislike about the product?
As of now I don't see any reason to dislike.
What problems is the product solving and how is that benefiting you?
We are providing support to Engineer to mange their Engineering Drawing if the End user is facing any issue then they can raise the ticket. In the Jira we can manage resources. Jira ii providing the clear picture of resource availability / load.
Recommendations to others considering the product:
Yes.
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