Jira Service Management
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My experience with JIRA
What do you like best about the product?
JIRA has an easy-to-use interface and lots of features that help organize my clients' IT tickets and prioritize them accordingly. The robust API allows integration with many software tools and gives me the ability to build my own custom add-ons! Also, the PRICE is NICE! A team of three developers can utilize the service for only $10 per month! That's a huge savings!
What do you dislike about the product?
At this moment, I haven't found anything that I dislike about JIRA.
What problems is the product solving and how is that benefiting you?
The business problems I am solving by using JIRA are making sure my clients has the means to report IT issues and be able to respond to and prioritize those issues in a timely manner. The benefits of using JIRA are the ability to build a knowledge base of known issues; ability to report on metrics that matter to my clients' business so that we can catch bottlenecks before they happen; ability to collaborate in real-time with my clients using one platform.
I really like what Jira Does for US
What do you like best about the product?
If you are looking for a tool to manage all of your professional services projects, jira is definitely the way to go. You can setup all of your tasks within the platform, upload the necessary documentation, and setup notifications based on your own specific business parameters.
What do you dislike about the product?
I think that per user cost really impacts your scalability. I think that we are constantly trying to manage and scale down all of those users as best as possible. In terms of on shore and off shore resources it really is a great fit for what we are trying to do.
What problems is the product solving and how is that benefiting you?
We have really improved the strength of our team, and visibility into who is doing what.
Recommendations to others considering the product:
Definitely take the time to learn the platform it is worth your time. I really enjoy what the platform does for us, and would encourage everyone to take advantage of jira. I think that it is important to customize the platform to fit your exact needs so that you have the exact look and feel that you are anticipating and trying to get to.
Jira is a good ticketing system
What do you like best about the product?
I enjoy using Jira because it is easy to set up filters for different projects making it better for organization purposes
What do you dislike about the product?
I dislike Jira sometimes because it is not the most intuitive tool and can sometimes be finnicky especially when exporting ticket data into Excel format
What problems is the product solving and how is that benefiting you?
Solving customers issues with various technical issues
With Jira it helps to organize all ticket data and is quite easy to see and filter whichever data you want
With Jira it helps to organize all ticket data and is quite easy to see and filter whichever data you want
Incredible tool for micro management of project
What do you like best about the product?
It's been 4+ years with JIRA now, to begin with, the UI is incredibly intuitive and accurate. We are a team of 17 professionals spanned across the globe who contribute to the project every single day, hence this powerful tool is a must for us to keep the everyone in the team on the same page by assisting work progress shown in the best possible way. Kudos to the tool founders. Cheers!
What do you dislike about the product?
I personally haven't come across any such dislike around JIRA yet, though the only attribute that it doesn't have is live chat. I wish this too was there in the tool itself to make project development ultra rich experience. Otherwise, there isn't anything substantial to go down as dislike.
What problems is the product solving and how is that benefiting you?
A perfect cross-section of possibly everything in project development, right from the beginning of feasibility study to execution time to deployment to testing and production/regression. This tool keeps everybody in the team informed and helps in bridging the gap between people working in a project spanned across the globe.
Recommendations to others considering the product:
Folks in project development should go with this tool without any second guessing. It'll make life easier and productive.
Service Desk - great!
What do you like best about the product?
- Easy to use bug reporting
- Easy to transition into other types of tickets
- Customer friendly
- Easy to transition into other types of tickets
- Customer friendly
What do you dislike about the product?
- Our current product is great, no copmlaints
What problems is the product solving and how is that benefiting you?
- Better customer reporting
Great ticket management
What do you like best about the product?
Very clean and easy to use interface, customizable, and the workflow visuals are great
What do you dislike about the product?
Can get confusing which 'Project' a given task was in
What problems is the product solving and how is that benefiting you?
Project flow and tickets for a web product team. Benefits around overall organization of requests and workflow is great
Recommendations to others considering the product:
Make sure you have at least one 'pro' to help guide others through the product
Life at Evolent with Jira
What do you like best about the product?
I currently, work the JIRA help desk for HPS - Health Plan services. Its fast and efficient.
What do you dislike about the product?
Nothing. I think its a great software to track flow of work.
What problems is the product solving and how is that benefiting you?
Day to day we recieve tickets for Applications (Aldera being locked, Any jobs that are running backend database, or escalating to correct resolver group within IT side.
Recommendations to others considering the product:
no
JIRA is the best solution for tracking activities
What do you like best about the product?
The ability to look at what tasks are assigned to me and team member updates. JIRA helps in making the group work easier and to communicate with the team members.
What do you dislike about the product?
The only thing that I dislike about it is maybe I don't know if the feature is there, but it does not send me desktop notification about my deadlines. I would love to have a reminder alerts feature.
What problems is the product solving and how is that benefiting you?
We are using JIRA to streamline our projects and also to track our application development activities. It also helps in collaborating with the team and knowing who is up to what tasks. Some of the benefits that we have gained by starting to use JIRA is:
1. Ticketing system for problems.
2. Project management
3. Documentation
4. Activity tracking
5. Team collaboration.
1. Ticketing system for problems.
2. Project management
3. Documentation
4. Activity tracking
5. Team collaboration.
Recommendations to others considering the product:
I would like to highly suggest this product to people who are seeking an issue tracker and a project management software. Since we started using JIRA our task has been very easy in terms of handling issues and tracking problems. Working in software development area, we have experienced a high productivity because of JIRA and it has given the opportunity for our clients to view what is actually happening in the project and whether or not we are on the right track. It also gives opportunity to share files and comments which makes it easier to review and saves time by eliminating unnecessary meetings. I would highly recommend this product.
Review Software JIRA
What do you like best about the product?
It is inter-operable with other software
What do you dislike about the product?
The interface is not what expected. It is complex to use by beginners.
What problems is the product solving and how is that benefiting you?
Support tickets for developers
Recommendations to others considering the product:
I would recommend Jira for developers
Great Helpdesk Platform
What do you like best about the product?
I like how it forces me and my team to attend to the tasks at hand. We can see all of the requests formerly in disparate emails in one location, and how long they've been there.
What do you dislike about the product?
I dislike the UI of the system. I often have users that don't find the ability to select the correct category for their helpdesk requests. My users often just select the first item on the list, which hurts the reporting features that we use on the backend to see where our biggest issues exist and how our resources have been allocated (by issue type) and how to better allocate those resources in the future.
What problems is the product solving and how is that benefiting you?
I am solving the problem of issues, problems and requests falling through the cracks!
Now, I not only get an email:
I have a dashboard, where all of my issues live
I have a timer that tells me how long this issue has been made known to me (which I can gamify and see how quickly I can clear out my issues
I get feedback from my users after I mark their issues as resolved
I have quantified data to show my mangers how I spend my time and where I may need more resources.
Now, I not only get an email:
I have a dashboard, where all of my issues live
I have a timer that tells me how long this issue has been made known to me (which I can gamify and see how quickly I can clear out my issues
I get feedback from my users after I mark their issues as resolved
I have quantified data to show my mangers how I spend my time and where I may need more resources.
Recommendations to others considering the product:
You need buy-in from managers, and the authority to sometimes force your users into using this or any service desk type solution if you've never used one before.
I often have to have my user go back and put in the issue after it's already been solved as a record for posterity when they still bring an issue to me directly, or send an email outside of the system.
To make it easier for my users, we also turned on a feature that let's them send an email (after they've registered) to a 'helpdesk@companydomain.com' email address.
I often have to have my user go back and put in the issue after it's already been solved as a record for posterity when they still bring an issue to me directly, or send an email outside of the system.
To make it easier for my users, we also turned on a feature that let's them send an email (after they've registered) to a 'helpdesk@companydomain.com' email address.
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