Jira Service Management
AtlassianExternal reviews
937 reviews
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Great software to manage and track tickets
What do you like best about the product?
Easy to input and track tickets. Easy to build up a knowledge base
What do you dislike about the product?
Cloud version has had some stability problems
What problems is the product solving and how is that benefiting you?
Software development
usefull service for QA teams
What do you like best about the product?
I like collaboration features. Easy of use. You can setup your workflow.
What do you dislike about the product?
Nothing. You can setup Jira however you want.
What problems is the product solving and how is that benefiting you?
Collaboration between different teams
Great Tool
What do you like best about the product?
I really enjoy the ability to drag and drop documents, the ability to tag others in comments, when comments tag your name an email is sent, and the ability to organize in a "Kanbon-like" format. I also really enjoy the feature where you can tag a JIRA item to a similar JIRA item.
What do you dislike about the product?
I dislike how there's not a way to easily view or compile various projects in various stages in a more visual way (trend lines, bar graphs, etc.) to compare and see progress. I also dislike how the backlog can easily becoming not manageable. I think it might be useful to have feature that indicates how long something has been in a backlog.
What problems is the product solving and how is that benefiting you?
There are multiple business problems we are solving with JIRA Service Desk. It has helped with having one area where tickets are stored as well as documentation and project updates. It eliminates clutter due to emails and helps with working in a quicker and more level way while on a non co-located team.
Recommendations to others considering the product:
Creating a process for how everybody is to use JIRA up front would help with overall efficiency. Some people may favor certain features and others might also not be as thorough. Therefore by having fields that are required would help JIRA be fully optimized for project work.
Jira Service Desk
What do you like best about the product?
Very easy to set up multiple service desks withing a company.
What do you dislike about the product?
Need to make sure the users have permisions. For e.g. I can tag a user with @ and send a response. That user will never get an email if he is does not have permission to the service desk and I am not warned that the person does not have permission
What problems is the product solving and how is that benefiting you?
Set up service desks for multiple departments
Recommendations to others considering the product:
Definitely recommend, very easy to use and set up
Highly efficient Ticket system for DevOps when operating on Agile Mehothodology
What do you like best about the product?
Integration with other JIRA software and Altassian products like Confluence,
Helps IT and Dev teams to seamlessly communicate
Helps IT and Dev teams to seamlessly communicate
What do you dislike about the product?
Had to link to Confluence every time to document.
Ticket can be created only online.
Ticket can be created only online.
What problems is the product solving and how is that benefiting you?
DevOps with Dev Team, Incident Management
Recommendations to others considering the product:
When using other Atlassian products, its best to integrate JIRA service desk.
Issue tracker and custom workflow
What do you like best about the product?
Dashboard can be customize to individual team and role. It supports a great number of gadgets which can be added to the dashboard. Queries or filters can be customize and more flexible unlike widgets in Service Now. Workflow and rules can be automated to automatically transition issues based on action.
What do you dislike about the product?
Some gadgets are built by third party and may reach end of lifecycle support. Therefore, upgrading JIRA to the next release might loose some of your favorite plugin making the upgrade process more complicated i.e. migrate to another gadget, purchase support license (increase cost), rebuild widget and dashboard. If the email notification scheme not setup properly, user might get spam with emails if they are not able to manage their inbox properly and might miss critical updates and mentions.
What problems is the product solving and how is that benefiting you?
We are using JIRA for incident management, change management, time tracking and software development.
Jira : A versatile Ops and Progrject management
What do you like best about the product?
Jira is simple to use and very configurable. This means a team of 2 persons to team of 1000 can use it for their service, operation or project management. Its fast, easy to use and intuitive yet powerful with lots of in build reporting and custom plugins
What do you dislike about the product?
Because its a versatile tool, It may be difficult for smaller teams to fully utilize its potential. Also the rules may be configurable but not out of the box
What problems is the product solving and how is that benefiting you?
Incident and Problem management to Requirement to QA. Using this whole development and operation picture can be shown in one dashboard
Service Desk integration with JIRA Software
What do you like best about the product?
Ability for everyone in IT to use the same software for tracking tickets. Easily assign issues/tickets to other team members when needed.
What do you dislike about the product?
Have to create sub task to involve multiple teams
What problems is the product solving and how is that benefiting you?
Have a single software for all IT and end users to interact with.
Jira review
What do you like best about the product?
Jura is goid for management of peoject life cycle and task assignment
What do you dislike about the product?
Initally had difficulty in understanding and usage
What problems is the product solving and how is that benefiting you?
Project management, managing tasks, bug etc
Jira Ticketing tool
What do you like best about the product?
Since 1 year I was using JIRA, it's a good tool for raising issues and collating all the information and the status of the issues.
What do you dislike about the product?
log time needs to be improve, it's better to log automatically and better to include more features
What problems is the product solving and how is that benefiting you?
We are using daily Jira for daily tasks and issues to resolve.
Recommendations to others considering the product:
Use Jira for issues and changes
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