Jira Service Management
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On call tool for our company
What do you like best about the product?
Easy to customize alerts and their notifications settings per channel, integrations with Slack. In addition notifications via opsgenie app, sms, calls and emaols
What do you dislike about the product?
You can get call in the middle of night because of some irrelevant alert if your not configured it correctly
What problems is the product solving and how is that benefiting you?
On call shifts management and alerts definition
Great way to create/manage internal or external service desks/ticketing systems.
What do you like best about the product?
Very easy to set up a basic service desk without much configuration. Fully customizable and allows the ability to track tickets and retain historical information.
What do you dislike about the product?
The interface cannot be customized or changed; all service desks look the same. If you wish to use a knowledge base, you need to connect to an external one (via Confluence). If you don't have Confluence, you can't connect a knowledge base.
What problems is the product solving and how is that benefiting you?
Better monitoring of help desk tickets, reporting, ability to create multiple service desks for different department. It is web-based, so it can be accessed from anywhere, and we have the ability to control who has access to each service desk.
Help Desk for team management
What do you like best about the product?
Jira provide us best agile methodology for software development, as well as for other industries. Kanban board is also best thing which provide us ease to check workflow like which task is in which phase. we can integrate other plugin with jira like slack, task scheduler and many more.
What do you dislike about the product?
Managing a team is tough, like giving task , creating reports and most irritating thing is prizing, which is costly for startup. Documentation of jira is little bit tough to read because accessing it using REST api is difficult
What problems is the product solving and how is that benefiting you?
We do assign task to team mate acknowledge their work done, future task.Project divide in chunks and deliver in short span of time
Recommendations to others considering the product:
We do recommend to other people who want to come in industry, to follow Agile methodology so that they can regularize him/her self.
Jira Company wide
What do you like best about the product?
The Software is very easy to use. I went from knowing nothing about JIRA to implementing more than 20 different projects with my company
What do you dislike about the product?
The permissions settings, and the license keys I wish you could a certain amount of users like 15 rather than pay for it in Chunks.
What problems is the product solving and how is that benefiting you?
IT Service Desk Requests for anyone inside our company.
Very helpful for creating service tickets
What do you like best about the product?
I like that the system confirms they have received requests after you put a ticket in
What do you dislike about the product?
there is nothing that I dislike about this software
What problems is the product solving and how is that benefiting you?
We are using it to create tickets for IT to solve. Kind of like a help desk. I have realized it doesn't flood our IT people's emails.
Recommendations to others considering the product:
I think it is a great tool if you are trying to standardize help desk procedures and prepare an IT team for growth.
Opsgenie is a good application to receive alerts.
What do you like best about the product?
When I am not infront of the Laptop and if some urgent ticket comes in, Opsgenie alerts me.
What do you dislike about the product?
The schedule should be more flexible to program
What problems is the product solving and how is that benefiting you?
I need an alert for any ticket comes in or any warning or error occurs on our platform. Opsgenie does exactly what i need. What else I need.
Good functionality with decent learning curve
What do you like best about the product?
It gets everything needed done. It does exactly what it says it does, and was not too harsh of a learning curve.
What do you dislike about the product?
It was confusing to use on the client side since there's too many different names that seem synonymous but aren't.
What problems is the product solving and how is that benefiting you?
Problems: It's difficult to customize and many app integrations do not work.
Benefits: It's relatively easy to share the link and the search function is pretty powerful.
Benefits: It's relatively easy to share the link and the search function is pretty powerful.
Recommendations to others considering the product:
JSD is great for beginning a good service desk, but it doesn't customize well for start-ups wishing to create a personal platform.
Great product
What do you like best about the product?
I love using this tool for tickets. Our company uses this to put all our tickets in for any IT related issue. It could be used for more than IT I think!
What do you dislike about the product?
So far I don’t have any issues! I am sure there are some flaws but none that I see.
What problems is the product solving and how is that benefiting you?
The benefits is that it’s extremely easy to use. I am sure there are issues, but I have not see any!
Recommendations to others considering the product:
A must!
Easy management of projects and issues
What do you like best about the product?
The application support is very well suited for productive and engaged/busy management activities in an organization, the tool features are very helpful for easy implementation and reporting of issues. The interface is also very friendly for faster and improved performance of the teams.
What do you dislike about the product?
The application is very helpful in easy management of any issues and project related tasks, but there is less options for automation all the work has to be programmed and managed manually, but the features are so that they ease the work very well for an admin or support operand.
What problems is the product solving and how is that benefiting you?
With Jira service desk application our organization use to manage the support and project agile development services, the application implementation was also very easier to setup to multiple systems of the organization and also with great support.
Recommendations to others considering the product:
The application improves support and management of issues relating to projects and organization standards too, with great ease. Also easy for implementation of the software.
Good experience
What do you like best about the product?
It's easy to understand how it works.
It's a good way ask for help when you have an IT problem.
It's a good way ask for help when you have an IT problem.
What do you dislike about the product?
The person Who decides if the problem has been solved is not the user.
Sometimes is slow.
Sometimes is slow.
What problems is the product solving and how is that benefiting you?
It problems: computer, phone...
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