Jira Service Management
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Issue tracker and custom workflow
What do you like best about the product?
Dashboard can be customize to individual team and role. It supports a great number of gadgets which can be added to the dashboard. Queries or filters can be customize and more flexible unlike widgets in Service Now. Workflow and rules can be automated to automatically transition issues based on action.
What do you dislike about the product?
Some gadgets are built by third party and may reach end of lifecycle support. Therefore, upgrading JIRA to the next release might loose some of your favorite plugin making the upgrade process more complicated i.e. migrate to another gadget, purchase support license (increase cost), rebuild widget and dashboard. If the email notification scheme not setup properly, user might get spam with emails if they are not able to manage their inbox properly and might miss critical updates and mentions.
What problems is the product solving and how is that benefiting you?
We are using JIRA for incident management, change management, time tracking and software development.
Jira : A versatile Ops and Progrject management
What do you like best about the product?
Jira is simple to use and very configurable. This means a team of 2 persons to team of 1000 can use it for their service, operation or project management. Its fast, easy to use and intuitive yet powerful with lots of in build reporting and custom plugins
What do you dislike about the product?
Because its a versatile tool, It may be difficult for smaller teams to fully utilize its potential. Also the rules may be configurable but not out of the box
What problems is the product solving and how is that benefiting you?
Incident and Problem management to Requirement to QA. Using this whole development and operation picture can be shown in one dashboard
Service Desk integration with JIRA Software
What do you like best about the product?
Ability for everyone in IT to use the same software for tracking tickets. Easily assign issues/tickets to other team members when needed.
What do you dislike about the product?
Have to create sub task to involve multiple teams
What problems is the product solving and how is that benefiting you?
Have a single software for all IT and end users to interact with.
Jira review
What do you like best about the product?
Jura is goid for management of peoject life cycle and task assignment
What do you dislike about the product?
Initally had difficulty in understanding and usage
What problems is the product solving and how is that benefiting you?
Project management, managing tasks, bug etc
Jira Ticketing tool
What do you like best about the product?
Since 1 year I was using JIRA, it's a good tool for raising issues and collating all the information and the status of the issues.
What do you dislike about the product?
log time needs to be improve, it's better to log automatically and better to include more features
What problems is the product solving and how is that benefiting you?
We are using daily Jira for daily tasks and issues to resolve.
Recommendations to others considering the product:
Use Jira for issues and changes
Atlassian Jira
What do you like best about the product?
Project based issue tracking, collaboration
What do you dislike about the product?
Cumbersome and difficult to navigate, lackluster search
What problems is the product solving and how is that benefiting you?
Issue management
Great for developers at certain stage
What do you like best about the product?
Jira is so powerful! You can always do anything and customise to your needs if you have grown the team to the size that fits these power features.
What do you dislike about the product?
A bit complex, too much and over-priced for small teams
What problems is the product solving and how is that benefiting you?
Sprint planning, story writings, product roadmapping
Task Management and Planning Wizard
What do you like best about the product?
Planning tasks, and tracking their timeline is an easy job with Jira
What do you dislike about the product?
Some of the features can be problematic when needing to update or customize a label or property.
What problems is the product solving and how is that benefiting you?
Task Management and project mapping
JIRA - Task Manager
What do you like best about the product?
The interface for JIRA - It makes to identify the status of the task so easy
What do you dislike about the product?
It is doing best at what it is doing now.
What problems is the product solving and how is that benefiting you?
We are building softwares and to do that we are planning sprints and creating stories in JIRA.
It makes it so easy to track the status of every story or task on the board.
It makes it so easy to track the status of every story or task on the board.
Great Product!
What do you like best about the product?
It has friendly display with typical bootstrap.
What do you dislike about the product?
It gets really expensive for a mindium size company to use the tools.
What problems is the product solving and how is that benefiting you?
Easy documentation between departments.
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