Jira Service Management
AtlassianExternal reviews
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Atlassian Jira
What do you like best about the product?
Project based issue tracking, collaboration
What do you dislike about the product?
Cumbersome and difficult to navigate, lackluster search
What problems is the product solving and how is that benefiting you?
Issue management
Great for developers at certain stage
What do you like best about the product?
Jira is so powerful! You can always do anything and customise to your needs if you have grown the team to the size that fits these power features.
What do you dislike about the product?
A bit complex, too much and over-priced for small teams
What problems is the product solving and how is that benefiting you?
Sprint planning, story writings, product roadmapping
Task Management and Planning Wizard
What do you like best about the product?
Planning tasks, and tracking their timeline is an easy job with Jira
What do you dislike about the product?
Some of the features can be problematic when needing to update or customize a label or property.
What problems is the product solving and how is that benefiting you?
Task Management and project mapping
JIRA - Task Manager
What do you like best about the product?
The interface for JIRA - It makes to identify the status of the task so easy
What do you dislike about the product?
It is doing best at what it is doing now.
What problems is the product solving and how is that benefiting you?
We are building softwares and to do that we are planning sprints and creating stories in JIRA.
It makes it so easy to track the status of every story or task on the board.
It makes it so easy to track the status of every story or task on the board.
Great Product!
What do you like best about the product?
It has friendly display with typical bootstrap.
What do you dislike about the product?
It gets really expensive for a mindium size company to use the tools.
What problems is the product solving and how is that benefiting you?
Easy documentation between departments.
Easy to use
What do you like best about the product?
Tagging people in comments juat like FB. And the way u can keep track of items
What do you dislike about the product?
So many things can be done but not enough knowledge
What problems is the product solving and how is that benefiting you?
Incident handling
Kira review
What do you like best about the product?
Organized my tasks, and others are alike to see task status
What do you dislike about the product?
Somthimes information overload. Side navigation bar has icons that are sometime not understandable.
What problems is the product solving and how is that benefiting you?
Organizing tasks into sprints.
Issue Tracking for Robotics Project
What do you like best about the product?
I liked the ability to track multiple issues with the ability to rank and score each issue and task.
What do you dislike about the product?
I dislike the inability to push reminders for issues that are outstanding, or setting an SLA on the issues.
What problems is the product solving and how is that benefiting you?
We had a robotics project that included a platform implementation and a mobile app development. For the Mobile app development, we were able to list out the tasks and then respond with bugs in the software. It was great being able to use it as an issue tracking system in that manner. The second instance that we used was used as a Help Desk. In that manner, while the transparency of the work was visible, it was not a very effective help desk tool.
Recommendations to others considering the product:
It is a good product. I would recommend that when you are implementing this product that you consider what you are using it for. There are a number of differences between a help desk tool and an issue tracking tool. JIRA does a great job for issue tracking, but I would not recommend it for help desk or customer care
JIRA Service desk review
What do you like best about the product?
Very easy to use and no training required either. Integrations possible with other systems easily and email notifications. Can check log and complete history in case someone changes the comments. Completely recommend.
What do you dislike about the product?
Too many emails. If you are a watcher, you get email for every change. Option to choose when to get a email would be useful.
What problems is the product solving and how is that benefiting you?
We use it as our primary ticket management service for all our requests coming through. We integrate it with our HR system to track all the migrations.
good webpage
What do you like best about the product?
JIRA provides a great one stop shop to see everything, they make your dashboard easy to use and setup. I am able to search for issues and even set up filters.
What do you dislike about the product?
The sear bar disappears as you scroll down.
What problems is the product solving and how is that benefiting you?
easy for coworkers to log in so we can all be on the same page.
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