Jira Service Management
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Easy to use
What do you like best about the product?
Tagging people in comments juat like FB. And the way u can keep track of items
What do you dislike about the product?
So many things can be done but not enough knowledge
What problems is the product solving and how is that benefiting you?
Incident handling
Kira review
What do you like best about the product?
Organized my tasks, and others are alike to see task status
What do you dislike about the product?
Somthimes information overload. Side navigation bar has icons that are sometime not understandable.
What problems is the product solving and how is that benefiting you?
Organizing tasks into sprints.
Issue Tracking for Robotics Project
What do you like best about the product?
I liked the ability to track multiple issues with the ability to rank and score each issue and task.
What do you dislike about the product?
I dislike the inability to push reminders for issues that are outstanding, or setting an SLA on the issues.
What problems is the product solving and how is that benefiting you?
We had a robotics project that included a platform implementation and a mobile app development. For the Mobile app development, we were able to list out the tasks and then respond with bugs in the software. It was great being able to use it as an issue tracking system in that manner. The second instance that we used was used as a Help Desk. In that manner, while the transparency of the work was visible, it was not a very effective help desk tool.
Recommendations to others considering the product:
It is a good product. I would recommend that when you are implementing this product that you consider what you are using it for. There are a number of differences between a help desk tool and an issue tracking tool. JIRA does a great job for issue tracking, but I would not recommend it for help desk or customer care
JIRA Service desk review
What do you like best about the product?
Very easy to use and no training required either. Integrations possible with other systems easily and email notifications. Can check log and complete history in case someone changes the comments. Completely recommend.
What do you dislike about the product?
Too many emails. If you are a watcher, you get email for every change. Option to choose when to get a email would be useful.
What problems is the product solving and how is that benefiting you?
We use it as our primary ticket management service for all our requests coming through. We integrate it with our HR system to track all the migrations.
good webpage
What do you like best about the product?
JIRA provides a great one stop shop to see everything, they make your dashboard easy to use and setup. I am able to search for issues and even set up filters.
What do you dislike about the product?
The sear bar disappears as you scroll down.
What problems is the product solving and how is that benefiting you?
easy for coworkers to log in so we can all be on the same page.
Best issue tracking tool
What do you like best about the product?
This is the best issue/ticket tracking tool I have ever used. Very friendly to use.
What do you dislike about the product?
There are nothing to dislike as all functions are really useful
What problems is the product solving and how is that benefiting you?
Issue tracking
Great tool!
What do you like best about the product?
JIRA is easy to tailor to needs to business
What do you dislike about the product?
Not easy to companies with outsourced IT dept.
What problems is the product solving and how is that benefiting you?
quicker IT solutions.
Software for IT teams which is highly useful
What do you like best about the product?
It is easy to learn and has a self service help.
What do you dislike about the product?
It is a great product and there are no drawbacks.
What problems is the product solving and how is that benefiting you?
It is cost effective. It is easy to setup.
Great product
What do you like best about the product?
It allows us to interact with customers and keep current on issues
What do you dislike about the product?
It can log you out too soon sometimes, then information gets lost
What problems is the product solving and how is that benefiting you?
Better interaction with customers
JIRA makes tracking easier
What do you like best about the product?
Easy to learn
Multiple severity level may be tracked
Easy to relate to program
Multiple severity level may be tracked
Easy to relate to program
What do you dislike about the product?
Cost is high if more than one user
High initial investment
High initial investment
What problems is the product solving and how is that benefiting you?
Tracking bug defects and ability to relate to build
Recommendations to others considering the product:
Worth the investment and control of build releases
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