Jira Service Management
AtlassianExternal reviews
937 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best issue tracking tool
What do you like best about the product?
This is the best issue/ticket tracking tool I have ever used. Very friendly to use.
What do you dislike about the product?
There are nothing to dislike as all functions are really useful
What problems is the product solving and how is that benefiting you?
Issue tracking
Great tool!
What do you like best about the product?
JIRA is easy to tailor to needs to business
What do you dislike about the product?
Not easy to companies with outsourced IT dept.
What problems is the product solving and how is that benefiting you?
quicker IT solutions.
Software for IT teams which is highly useful
What do you like best about the product?
It is easy to learn and has a self service help.
What do you dislike about the product?
It is a great product and there are no drawbacks.
What problems is the product solving and how is that benefiting you?
It is cost effective. It is easy to setup.
Great product
What do you like best about the product?
It allows us to interact with customers and keep current on issues
What do you dislike about the product?
It can log you out too soon sometimes, then information gets lost
What problems is the product solving and how is that benefiting you?
Better interaction with customers
JIRA makes tracking easier
What do you like best about the product?
Easy to learn
Multiple severity level may be tracked
Easy to relate to program
Multiple severity level may be tracked
Easy to relate to program
What do you dislike about the product?
Cost is high if more than one user
High initial investment
High initial investment
What problems is the product solving and how is that benefiting you?
Tracking bug defects and ability to relate to build
Recommendations to others considering the product:
Worth the investment and control of build releases
Jira for logging in Bugs and software installations
What do you like best about the product?
We used Jira to log Issues in our project and for new software installations.
What do you dislike about the product?
UI looks boring and needs upgrade.The UI should be more attractive.
What problems is the product solving and how is that benefiting you?
It was used for logging about new software we needed for our projects,
Old School Interface, Modern Production Benefits
What do you like best about the product?
Streamlined UI. Multiple levels of support items in one package. We are supported for almost all of the support processes.
What do you dislike about the product?
Seems a little out-dated in terms of interface. There are times it is just slow. I've used a few other Service Desk apps and this one is good but not great.
What problems is the product solving and how is that benefiting you?
We can contact multiple departments with one interface. This is handy as all the tickets are in one place and others can pick up where I've left off and run as needed.
Recommendations to others considering the product:
Follows the KISS method, which is all you need to know basically.
Great tool to track bugs
What do you like best about the product?
Its a great tool to track the bugs. You know whom the ticket is assigned to and it makes it whole lot of easier
What do you dislike about the product?
Nothing as such to dislike. I like the interface and it is easy to use
What problems is the product solving and how is that benefiting you?
Bug tracking and set priorities on the assigned bugs
Good for tracking requirements and multi user experience
What do you like best about the product?
Views and ease of adding comments and notifications we get on email.
What do you dislike about the product?
Many ways of doing 1 thing- sometimes confuses user.
What problems is the product solving and how is that benefiting you?
We are using to track requirements and issues. Many people can update and view at the same time.
JIRA - managing bugs
What do you like best about the product?
It's easy to communicate within comments and there is high visibility across all teams that need to view a bug.
What do you dislike about the product?
UI could use more updating. It is hard to distinguish a bug because of the colors/plain text
What problems is the product solving and how is that benefiting you?
Tracking bugs
showing 351 - 360