Jira Service Management
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Opsgenie reivew
What do you like best about the product?
User-friendly tool. easy to understand. mass notification, alert assign
What do you dislike about the product?
Need to Improve GUI. also very slow so need to Improve
What problems is the product solving and how is that benefiting you?
The mass Notification feature is good.
Recommendations to others considering the product:
This tool is very User-friendly, Eazy to understand and easy to use.
reliable app!
What do you like best about the product?
The best thing is the escalation option, which makes sure your alert will be acknowledged by someone ,if you miss the push notification you cannot miss the call from opsgenie.
Also you have a nice alert analytics and reports
Has integrations with lots of software, and so it was easy for us to use it with our existing monitoring tool ( icinga )
Escalation policies help you to decide who and how will get notified if an alert it is not acknowledged.
Also you have a nice alert analytics and reports
Has integrations with lots of software, and so it was easy for us to use it with our existing monitoring tool ( icinga )
Escalation policies help you to decide who and how will get notified if an alert it is not acknowledged.
What do you dislike about the product?
if i have my phone muted, Opsgenie will override this, and will play notifications at maximum sound ( which is good ), but when i put my phone back to normal profile , my notifications sound level remains at minimum ( i am using android on my phone ).
When i get called by Opsgenie i find it very difficult to understand what the robot lady is saying about my alert, it is usually easier for me just to hang-up and then go into the app and see what alert is it about. Maybe a slower/better spelling of the robot would be more useful
When i get called by Opsgenie i find it very difficult to understand what the robot lady is saying about my alert, it is usually easier for me just to hang-up and then go into the app and see what alert is it about. Maybe a slower/better spelling of the robot would be more useful
What problems is the product solving and how is that benefiting you?
All our server alerts are sent to Opsgenie and this way we make sure no alert will remain untreated , and also we can have a nice overview over our alerts in the past, helping us to see the load of the on-call person and also how fast took him to acknowledge and solve the problems he encountered over his schedule .
Recommendations to others considering the product:
try it !
Great alerting platform
What do you like best about the product?
One of the things I really like is that there are settings to override my phone's settings so even if I forget the do not disturb mode, I still get my alerts! Also alerts can be easily customized with different sounds for each types of alerts.
What do you dislike about the product?
Honestly there isn't much I dislike from this app, except maybe the alert forwarding options are buried a little deep in the menu structures under "my profile".
What problems is the product solving and how is that benefiting you?
we get low response time when alerts are sent, whether it's a customer request or a monitoring alert everyone gets notified pretty quickly.
Recommendations to others considering the product:
This app is great for managing alerts for support team, I would simply recommend it anytime.
Best Customer Support
What do you like best about the product?
I like Opsgenie UI and how quick customer support is in answering queries.
What do you dislike about the product?
I do not have any dislikes concerning Opsgenie
What problems is the product solving and how is that benefiting you?
Opsgenie supports our business very effectively.
Advanced Alerting System With User/Analyst Friendly Functionalities.
What do you like best about the product?
Easy to use and integrate with other products.
What do you dislike about the product?
Acknowledgment of alerts through phone calls should be better synchronized as the status updates does not appear to be real time.
What problems is the product solving and how is that benefiting you?
Day to day alerting and response operations with respect to Security Monitoring.
Enables cross-team alerting and democratizes coverage
What do you like best about the product?
Our rota members are able to set overrides for swapping on-call shifts between themselves and onboarding new members as parallel shadow rotas is trivial. This allows us to continue promoting autonomy, enables self-management of time, unblocks our people from doing their jobs as best they see fit all while reducing administrative overhead.
What do you dislike about the product?
Can't seem to link to saved searches in alerts or set the default lookback period for searches
What problems is the product solving and how is that benefiting you?
Enabling a rota comprised of a subset of volunteers from multiple complementary 6-person development teams to cross-support each other. This gives us a wider support base, increased operational knowledge about the other teams' systems we rely on and ,more flexibility in balancing on-call shifts with day-to-day work.
Recommendations to others considering the product:
Trial it, use templates for creating multiple teams, explore the API and integration possibilities.
Opsgenie is a reliable and complete tool for manage monitoring schedules and receiving alerts
What do you like best about the product?
Schedule management and integration to the calendar because it's quite easy to visualize who is currently on call without having to go to the app. I also find quite cool the flexibility to customize alerts and more important to let them keep beeping until you acknowledge them, this let me be more reassured that I won't miss an alert if I was in a noisy environment for a while.
What do you dislike about the product?
So far nothing, before the current version I wound the scheduling process a bit hard to understand, but after it got updated it got really easy to create rotations and overrides.
What problems is the product solving and how is that benefiting you?
What problems are you solving with Opsgenie?
Controlling scheduling of 24x7 in my team.
Escalate the incidents to other teams.
What benefits have you realized?
Being able to set the alert sound for ever until I acknowledge it so I never miss them.
Configure multiple notification strategies.
Controlling scheduling of 24x7 in my team.
Escalate the incidents to other teams.
What benefits have you realized?
Being able to set the alert sound for ever until I acknowledge it so I never miss them.
Configure multiple notification strategies.
Recommendations to others considering the product:
I feel very satisfied with the user interface in desktop and mobile.
Great Alerting Tool
What do you like best about the product?
The option for multiple integrations has allowed us to create a full alerting and escalation tool for our business.
What do you dislike about the product?
Page refreshes on the alerts lists can be a bit cumbersome but generally the system is easy to navigate and maintain.
What problems is the product solving and how is that benefiting you?
This has allowed us to build a comprehensive monitoring and alerting platform fulfilling our need for Out of hours alerting and escalations across multiple platforms.
Amazing in OpsGenie
What do you like best about the product?
Great integration capability with many systems to cover all monitoring scope as well as escalation
What do you dislike about the product?
Incident management and problem management have zoom to be improved
What problems is the product solving and how is that benefiting you?
Engineer's attention when incident happens.
Recommendations to others considering the product:
It is worth to implement OpsGenie for 7*24 IT operations
Great application for Issue tracking and resolving
What do you like best about the product?
The Jira application platform is simple to use and very effective in handling projects and issues, the self-service feature is very helpful for any issue resolvement. And also the reporting of bugs and issues is very easier and detailed report can be presented for the assigned users and individual tasks assigned can be tracked, the commenting and discussion features are very helpful. The support of the application is also very useful for any issues.
What do you dislike about the product?
The application is very useful in issues and work assignment, but its use and awareness need to be done, also some of the features use to be buggy but the team has fixed many with their continuous updates.
What problems is the product solving and how is that benefiting you?
Jira platform is very fruitful for any organisation, with so much of detailed analysis our company management of work projects got easier, we handle incident management updates and also use to assign and update issues and keep track of application output and individual efforts efficiently.
Recommendations to others considering the product:
I would recommend organisations to use Jira platform for management of project assignments, issues and bugs because of its quality analysis and reporting, which are very helpful for incidents or any levels of management within the organisation. The mobile application support is also very helpful in improving productivity.
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