Jira Service Management
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Jira for logging in Bugs and software installations
What do you like best about the product?
We used Jira to log Issues in our project and for new software installations.
What do you dislike about the product?
UI looks boring and needs upgrade.The UI should be more attractive.
What problems is the product solving and how is that benefiting you?
It was used for logging about new software we needed for our projects,
Old School Interface, Modern Production Benefits
What do you like best about the product?
Streamlined UI. Multiple levels of support items in one package. We are supported for almost all of the support processes.
What do you dislike about the product?
Seems a little out-dated in terms of interface. There are times it is just slow. I've used a few other Service Desk apps and this one is good but not great.
What problems is the product solving and how is that benefiting you?
We can contact multiple departments with one interface. This is handy as all the tickets are in one place and others can pick up where I've left off and run as needed.
Recommendations to others considering the product:
Follows the KISS method, which is all you need to know basically.
Great tool to track bugs
What do you like best about the product?
Its a great tool to track the bugs. You know whom the ticket is assigned to and it makes it whole lot of easier
What do you dislike about the product?
Nothing as such to dislike. I like the interface and it is easy to use
What problems is the product solving and how is that benefiting you?
Bug tracking and set priorities on the assigned bugs
Good for tracking requirements and multi user experience
What do you like best about the product?
Views and ease of adding comments and notifications we get on email.
What do you dislike about the product?
Many ways of doing 1 thing- sometimes confuses user.
What problems is the product solving and how is that benefiting you?
We are using to track requirements and issues. Many people can update and view at the same time.
JIRA - managing bugs
What do you like best about the product?
It's easy to communicate within comments and there is high visibility across all teams that need to view a bug.
What do you dislike about the product?
UI could use more updating. It is hard to distinguish a bug because of the colors/plain text
What problems is the product solving and how is that benefiting you?
Tracking bugs
Jira review
What do you like best about the product?
We can easily track the issues. We can do log work. We want differentiate the bugs by it's category and it's level. And there is lot more.
What do you dislike about the product?
There is nothing to dislike about Jira. But instead I would say it's really very very to easy and helpful.
What problems is the product solving and how is that benefiting you?
We are working in team and we team easily track all kinds work using jira.
Recommendations to others considering the product:
Yes it's the best in market. Use it and have a best tracking of your work and issue.
Jira Service desk
What do you like best about the product?
The Dashboard feature and the ease of designing a custom dashboard
What do you dislike about the product?
The interface needs to be more light and UI to be more attractive with good color combination
What problems is the product solving and how is that benefiting you?
Complete package for all sorts of issues. This is far better than any other tool too
Great for product development
What do you like best about the product?
user friendly and to track discussions!
Great to manage the tasks of the user in an agile world!
Very good Architecture and interface with a very strong framework to customize for your needs. Tons of free and third parties apps that can improve the software. If you use together with Confluence and BitBucked than you will achieve most of the power of the tool for develop teams.
Customizable with plugins and extensions. Also you can build your own plugins.
Great to manage the tasks of the user in an agile world!
Very good Architecture and interface with a very strong framework to customize for your needs. Tons of free and third parties apps that can improve the software. If you use together with Confluence and BitBucked than you will achieve most of the power of the tool for develop teams.
Customizable with plugins and extensions. Also you can build your own plugins.
What do you dislike about the product?
At the beginning the learning curve was very stiff when you want to go beyond tracking issues functionnalities. Once you have it setup, you rarely need to return to the administrative tasks, but when you do, you often have to relearn how things are configured. It's not a huge deal, but complexity naturally increases with flexibility.
What problems is the product solving and how is that benefiting you?
Perfect for following up bugs, incidents management and project management .
Recommendations to others considering the product:
The look is a little outdated, but this is something you quickly get over when you notice the great capabilities. It takes a second to get used to it, but a great system once you learn the in's and out's.
Difficult to engage in human conversation to work through issues. Preference seems to be only for emails
Difficult to engage in human conversation to work through issues. Preference seems to be only for emails
JIRA Review
What do you like best about the product?
AGILE Capabilities and scrum support built in
What do you dislike about the product?
The main board could use more functionality (mass edits).
What problems is the product solving and how is that benefiting you?
AGILE/SCRUM optimization
Jira issue tracker and importance in agile workflow
What do you like best about the product?
In a agile project Jira is very usefull tool. It is having a good interface which is easy to use ,when you are adding some task to Jira then we can easily track the process and when its gonna complete and how much effort we are putting in the task.Then other feature like product backlog we can check and we can check the sprint velocity so we can find out all the work going on a smooth flow or not. Burndown chart we can see and release date estimation we can estimate also basically it helps to process the sprint smoothly and we can keep track of it.
What do you dislike about the product?
its bit slow that i find and some time create issues like we can not update ours task progress and generating the report of the sprint also bit complex. Auto sign off every time after some time and its expensive also .it send auto mail for each and every activity like addition of task moving the task i did find its required.
What problems is the product solving and how is that benefiting you?
In my project we are creating the use stories in each sprint through out the project and creating sub task for each use stories and assigning the sub-task to individual people and keeping a track of it and generating release report and burndown chat every sprint-wise.
Recommendations to others considering the product:
if you are in a agile project it is the best tool to run the project smoothly
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