Jira Service Management
AtlassianExternal reviews
937 reviews
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Jira review
What do you like best about the product?
We can easily track the issues. We can do log work. We want differentiate the bugs by it's category and it's level. And there is lot more.
What do you dislike about the product?
There is nothing to dislike about Jira. But instead I would say it's really very very to easy and helpful.
What problems is the product solving and how is that benefiting you?
We are working in team and we team easily track all kinds work using jira.
Recommendations to others considering the product:
Yes it's the best in market. Use it and have a best tracking of your work and issue.
Jira Service desk
What do you like best about the product?
The Dashboard feature and the ease of designing a custom dashboard
What do you dislike about the product?
The interface needs to be more light and UI to be more attractive with good color combination
What problems is the product solving and how is that benefiting you?
Complete package for all sorts of issues. This is far better than any other tool too
Great for product development
What do you like best about the product?
user friendly and to track discussions!
Great to manage the tasks of the user in an agile world!
Very good Architecture and interface with a very strong framework to customize for your needs. Tons of free and third parties apps that can improve the software. If you use together with Confluence and BitBucked than you will achieve most of the power of the tool for develop teams.
Customizable with plugins and extensions. Also you can build your own plugins.
Great to manage the tasks of the user in an agile world!
Very good Architecture and interface with a very strong framework to customize for your needs. Tons of free and third parties apps that can improve the software. If you use together with Confluence and BitBucked than you will achieve most of the power of the tool for develop teams.
Customizable with plugins and extensions. Also you can build your own plugins.
What do you dislike about the product?
At the beginning the learning curve was very stiff when you want to go beyond tracking issues functionnalities. Once you have it setup, you rarely need to return to the administrative tasks, but when you do, you often have to relearn how things are configured. It's not a huge deal, but complexity naturally increases with flexibility.
What problems is the product solving and how is that benefiting you?
Perfect for following up bugs, incidents management and project management .
Recommendations to others considering the product:
The look is a little outdated, but this is something you quickly get over when you notice the great capabilities. It takes a second to get used to it, but a great system once you learn the in's and out's.
Difficult to engage in human conversation to work through issues. Preference seems to be only for emails
Difficult to engage in human conversation to work through issues. Preference seems to be only for emails
JIRA Review
What do you like best about the product?
AGILE Capabilities and scrum support built in
What do you dislike about the product?
The main board could use more functionality (mass edits).
What problems is the product solving and how is that benefiting you?
AGILE/SCRUM optimization
Jira issue tracker and importance in agile workflow
What do you like best about the product?
In a agile project Jira is very usefull tool. It is having a good interface which is easy to use ,when you are adding some task to Jira then we can easily track the process and when its gonna complete and how much effort we are putting in the task.Then other feature like product backlog we can check and we can check the sprint velocity so we can find out all the work going on a smooth flow or not. Burndown chart we can see and release date estimation we can estimate also basically it helps to process the sprint smoothly and we can keep track of it.
What do you dislike about the product?
its bit slow that i find and some time create issues like we can not update ours task progress and generating the report of the sprint also bit complex. Auto sign off every time after some time and its expensive also .it send auto mail for each and every activity like addition of task moving the task i did find its required.
What problems is the product solving and how is that benefiting you?
In my project we are creating the use stories in each sprint through out the project and creating sub task for each use stories and assigning the sub-task to individual people and keeping a track of it and generating release report and burndown chat every sprint-wise.
Recommendations to others considering the product:
if you are in a agile project it is the best tool to run the project smoothly
One of the best tracking systems
What do you like best about the product?
JIRA Service Desk provides a great overview of my team's running activities in team tracking
What do you dislike about the product?
Atlassian should improve the aesthetics of the tool
What problems is the product solving and how is that benefiting you?
We are using JIRA Service Desk to track customer tickets. It saved us a lot of time and effort in updating the ticket status and next steps comparing to other similar systems.
We use this for ticket management.
What do you like best about the product?
It is used for in-house bug tracking, issue tracking, and project management.
What do you dislike about the product?
Its not very fancy or cant do job like remedy etc..
What problems is the product solving and how is that benefiting you?
Ticket management services
Recommendations to others considering the product:
Very good tool with great price.
Like our hotel handles the bugs of our software
What do you like best about the product?
It allows us to provide our software provider all the information it needs and keep track the timeline.
What do you dislike about the product?
The way to build filter is a little bit tricky
What problems is the product solving and how is that benefiting you?
The service is provided by our software vendor, allowing us to open the reports.
Great task/service platform
What do you like best about the product?
The simplistic approach JIRA takes to service desk/ task assignment and completion.
What do you dislike about the product?
The UI can be a little "hard" at times which results in a little bit of a training issue for non-techy support staff.
What problems is the product solving and how is that benefiting you?
We use it to track bugs, dev projects, and most importantly it is our communication tool between our dev staff and the customer service team.
Recommendations to others considering the product:
There are lots of other ticketing/service desk software out there but if you are looking for one that works seamlessly and is easy to understand right from the get go then JIRA is a great choice.
JIRA, Issue tracking tool with a lot of possible API tie ins
What do you like best about the product?
Multiple ready to use and customizable workflows for issue tracking, Good user and group management features, Good project dashboards, very useful to get status of issues, especially for use with higher management and program managers.
What do you dislike about the product?
Cost - Enterprise license costs are considerably high, but since we were a non profit organization, we did receive a waiver on the license cost. Could have a steep learning curve for tech and non-tech users initially (especially in administering new project with different workflows).
What problems is the product solving and how is that benefiting you?
Logging user issues, especially clients who are outside the company (federal government clients)
Recommendations to others considering the product:
Highly recommend
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