Jira Service Management
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An effective helpdesk tool for anybody using Jira/Confluence
What do you like best about the product?
The integration with Jira and Confluence - if you already use those tools it's very easy to integrate and the workflows and processes should be extremely familiar.
What do you dislike about the product?
It's somewhat cumbersome to setup - as with most things Jira, the initial setup is familiar but it's not as quick as many other systems.
What problems is the product solving and how is that benefiting you?
End users submit their helpdesk tickets for the IT team, as well as for facilities and similar requests.
We've found it to be extremely well liked by end users companywide.
We've found it to be extremely well liked by end users companywide.
Its a good tool to manage all the issues aand stories at one place.
What do you like best about the product?
The feature of JIRA to control and manage all the work at one place is quite good and helpful. It helps to create issues and stories and also allows subtasks to be linked with proper stories. The feature of work log is also very manageable and effective to count the total efforts done by individuals, and this data is used to create reports of head counts and efforts required for any of the work.
It helps any organization to manage their resources and their valuable time in a very effective way.
It helps any organization to manage their resources and their valuable time in a very effective way.
What do you dislike about the product?
JIRA can be found difficult to setup and use.
For a new user who is not at all aware of task management can find it difficult to adapt to the multiple features of it. specially how to manage the task, check the logs etc.
For a new user who is not at all aware of task management can find it difficult to adapt to the multiple features of it. specially how to manage the task, check the logs etc.
What problems is the product solving and how is that benefiting you?
JIRA in my project is used to monitor the task related to the requirement, create stories, monitor their developments and issues related to them. It is also used to monitor the efforts logged by the resources on their tasks.
Recommendations to others considering the product:
I would suggest JIRA to friends and colleagues as its user friendly, manageable and helps a lot in monitoring tasks and efforts at one place.
Digital Manager
What do you like best about the product?
It has literally everything , and is very suitable for Agile projects.
From creation of User Stories , then creating sub tasks. assigning to individual ,
status update ,and then burn down chart.
Literally it can be used to to monitor each and every aspect of a project.
And the ticket raising system is just awesome.
From creation of User Stories , then creating sub tasks. assigning to individual ,
status update ,and then burn down chart.
Literally it can be used to to monitor each and every aspect of a project.
And the ticket raising system is just awesome.
What do you dislike about the product?
Its a bit difficult to understand the flow, and the way the time is logged and story points are assigned, needs update and bugs to be fixed.
What problems is the product solving and how is that benefiting you?
We use jira so that our scrum master can know what we are doing and we know where to approach when struck, and the we can monitor the ticket progress that is very nice.
Recommendations to others considering the product:
Yes it is nice to learn and explore , but be aware it becomes sometimes very hectic to fill JIRA itself.
Standard feature rich and flexible
What do you like best about the product?
Almost all kinds of integration possible, easy to configure and use and pivotal tool for build , release and continuous integration activity
What do you dislike about the product?
Nothing specific , good enterprise grade tool with no specific issues,
What problems is the product solving and how is that benefiting you?
Bug and feature tracking , release.management and project progress tracking. Simple configuration, the defaults are very sensible one and suits most purpose and hence quick to realise values..
Recommendations to others considering the product:
More support and plugins for agile,scrum models will be useful.
JIRA rocks
What do you like best about the product?
It's so easy to create stories, epics & connect child stories to parent compare to Rally.
What do you dislike about the product?
Again it's user interface, if I compare Rally it has inline edit/save which I don't find in JIRA. UI need to be redesigned to be more modern & sexy
What problems is the product solving and how is that benefiting you?
We use it for ticketing, but I used JIRA before for ALM.
Configurable workflow and ease of customization
What do you like best about the product?
Ability to create specific issue types (ie custom complaints and customer feedback) and be able to create your own custom fields and workflows is very valuable.
What do you dislike about the product?
Creating too many custom fields (and making them required) can prevent incoming inquires received from customers. It was not obvious that several custom fields needed to be removed.
What problems is the product solving and how is that benefiting you?
Customer support
JIRA for work
What do you like best about the product?
Jira is suitable for issue tracking and project management. All the required documents and progress can be found on one link. Even a closed issue can be easily found with assigned unique number . It can be assigned to concerned party and all stakeholders can be added as watchers. every time there will be a movement, an email would be sent to all stakeholders. User can create their own dashboards to segment issues based on project. This dashboard can be shared with the team. Reports can be created by simple queries and can also be converted in excel format for mailing purpose.
What do you dislike about the product?
It should have an easy set up process - example quick link / steps to create dashboards.
What problems is the product solving and how is that benefiting you?
Issue tracking
Internal ticket creation for services
Suitable for issue tracking, ticket creation and project management
Internal ticket creation for services
Suitable for issue tracking, ticket creation and project management
Recommendations to others considering the product:
It is an cost effective option for issue tracking and project management
It's a great tool
What do you like best about the product?
It is simple to use, has lots of functionality and flexibility, keeps track of branches, great when combined with bitbuket and git.
What do you dislike about the product?
It's overwhelming at first, the factory server logs out a user and I think doesn't use cookies.
What problems is the product solving and how is that benefiting you?
We are using it to manage work distribution among software engineers and SQAs.
Customizable and powerful project management
What do you like best about the product?
it covers the management of any project in any stage...
I love the customized dashboards.
Also when you go into it, reporting is very good
I love the customized dashboards.
Also when you go into it, reporting is very good
What do you dislike about the product?
Searching tickets without ID can be complicated sometimes.
Also it's made with Java, soooo... it's slow
Also it's made with Java, soooo... it's slow
What problems is the product solving and how is that benefiting you?
tracking IT projects
Versatile software for IT troubleshooting & project management
What do you like best about the product?
Dashboards/visualizations and customization capabilities
What do you dislike about the product?
Parts of the layout & design are not intuitive. Searching for old tickets is not always easy.
What problems is the product solving and how is that benefiting you?
Streamlining and documenting the processes in project management. This can be used in numerous ways for any enterprise-level organization.
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