Jira Service Management
AtlassianExternal reviews
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One of the best tracking systems
What do you like best about the product?
JIRA Service Desk provides a great overview of my team's running activities in team tracking
What do you dislike about the product?
Atlassian should improve the aesthetics of the tool
What problems is the product solving and how is that benefiting you?
We are using JIRA Service Desk to track customer tickets. It saved us a lot of time and effort in updating the ticket status and next steps comparing to other similar systems.
We use this for ticket management.
What do you like best about the product?
It is used for in-house bug tracking, issue tracking, and project management.
What do you dislike about the product?
Its not very fancy or cant do job like remedy etc..
What problems is the product solving and how is that benefiting you?
Ticket management services
Recommendations to others considering the product:
Very good tool with great price.
Like our hotel handles the bugs of our software
What do you like best about the product?
It allows us to provide our software provider all the information it needs and keep track the timeline.
What do you dislike about the product?
The way to build filter is a little bit tricky
What problems is the product solving and how is that benefiting you?
The service is provided by our software vendor, allowing us to open the reports.
Great task/service platform
What do you like best about the product?
The simplistic approach JIRA takes to service desk/ task assignment and completion.
What do you dislike about the product?
The UI can be a little "hard" at times which results in a little bit of a training issue for non-techy support staff.
What problems is the product solving and how is that benefiting you?
We use it to track bugs, dev projects, and most importantly it is our communication tool between our dev staff and the customer service team.
Recommendations to others considering the product:
There are lots of other ticketing/service desk software out there but if you are looking for one that works seamlessly and is easy to understand right from the get go then JIRA is a great choice.
JIRA, Issue tracking tool with a lot of possible API tie ins
What do you like best about the product?
Multiple ready to use and customizable workflows for issue tracking, Good user and group management features, Good project dashboards, very useful to get status of issues, especially for use with higher management and program managers.
What do you dislike about the product?
Cost - Enterprise license costs are considerably high, but since we were a non profit organization, we did receive a waiver on the license cost. Could have a steep learning curve for tech and non-tech users initially (especially in administering new project with different workflows).
What problems is the product solving and how is that benefiting you?
Logging user issues, especially clients who are outside the company (federal government clients)
Recommendations to others considering the product:
Highly recommend
An effective helpdesk tool for anybody using Jira/Confluence
What do you like best about the product?
The integration with Jira and Confluence - if you already use those tools it's very easy to integrate and the workflows and processes should be extremely familiar.
What do you dislike about the product?
It's somewhat cumbersome to setup - as with most things Jira, the initial setup is familiar but it's not as quick as many other systems.
What problems is the product solving and how is that benefiting you?
End users submit their helpdesk tickets for the IT team, as well as for facilities and similar requests.
We've found it to be extremely well liked by end users companywide.
We've found it to be extremely well liked by end users companywide.
Its a good tool to manage all the issues aand stories at one place.
What do you like best about the product?
The feature of JIRA to control and manage all the work at one place is quite good and helpful. It helps to create issues and stories and also allows subtasks to be linked with proper stories. The feature of work log is also very manageable and effective to count the total efforts done by individuals, and this data is used to create reports of head counts and efforts required for any of the work.
It helps any organization to manage their resources and their valuable time in a very effective way.
It helps any organization to manage their resources and their valuable time in a very effective way.
What do you dislike about the product?
JIRA can be found difficult to setup and use.
For a new user who is not at all aware of task management can find it difficult to adapt to the multiple features of it. specially how to manage the task, check the logs etc.
For a new user who is not at all aware of task management can find it difficult to adapt to the multiple features of it. specially how to manage the task, check the logs etc.
What problems is the product solving and how is that benefiting you?
JIRA in my project is used to monitor the task related to the requirement, create stories, monitor their developments and issues related to them. It is also used to monitor the efforts logged by the resources on their tasks.
Recommendations to others considering the product:
I would suggest JIRA to friends and colleagues as its user friendly, manageable and helps a lot in monitoring tasks and efforts at one place.
Digital Manager
What do you like best about the product?
It has literally everything , and is very suitable for Agile projects.
From creation of User Stories , then creating sub tasks. assigning to individual ,
status update ,and then burn down chart.
Literally it can be used to to monitor each and every aspect of a project.
And the ticket raising system is just awesome.
From creation of User Stories , then creating sub tasks. assigning to individual ,
status update ,and then burn down chart.
Literally it can be used to to monitor each and every aspect of a project.
And the ticket raising system is just awesome.
What do you dislike about the product?
Its a bit difficult to understand the flow, and the way the time is logged and story points are assigned, needs update and bugs to be fixed.
What problems is the product solving and how is that benefiting you?
We use jira so that our scrum master can know what we are doing and we know where to approach when struck, and the we can monitor the ticket progress that is very nice.
Recommendations to others considering the product:
Yes it is nice to learn and explore , but be aware it becomes sometimes very hectic to fill JIRA itself.
Standard feature rich and flexible
What do you like best about the product?
Almost all kinds of integration possible, easy to configure and use and pivotal tool for build , release and continuous integration activity
What do you dislike about the product?
Nothing specific , good enterprise grade tool with no specific issues,
What problems is the product solving and how is that benefiting you?
Bug and feature tracking , release.management and project progress tracking. Simple configuration, the defaults are very sensible one and suits most purpose and hence quick to realise values..
Recommendations to others considering the product:
More support and plugins for agile,scrum models will be useful.
JIRA rocks
What do you like best about the product?
It's so easy to create stories, epics & connect child stories to parent compare to Rally.
What do you dislike about the product?
Again it's user interface, if I compare Rally it has inline edit/save which I don't find in JIRA. UI need to be redesigned to be more modern & sexy
What problems is the product solving and how is that benefiting you?
We use it for ticketing, but I used JIRA before for ALM.
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