Jira Service Management
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Jira service desk
What do you like best about the product?
Its ease of use and setup. Fleixible in what you have. Low cost to run and low pricing for agents. Good use of workflow and automation on the features. Easy to track customers issues and resolve them in a timely manner.
What do you dislike about the product?
So far nothing that I dislike about Jira Service Desk
What problems is the product solving and how is that benefiting you?
Dealing with customers errors and bugs. General support and help with our system. Jira makes it easy to repsond and help our clients
A tool every software development team should have
What do you like best about the product?
The ability to track almost all aspects of software development and product maintenance
What do you dislike about the product?
A little complex, but maybe because the product had so many features
What problems is the product solving and how is that benefiting you?
Mostly all of product maintenance related issues tacked on jira
JIRA - Best tool to enable agile in all aspects starting from product backlogs till QA activities
What do you like best about the product?
I have been using JIRA for over last four years since we have started Agile in our project. Best thing about JIRA is, it makes you to track each and every aspect (granular level details) about a ticket. A ticket can be a story, bug, enhancement, etc.
People can work on multiple projects simultaneously. Its rich and well illustrative dashboard feature makes JIRA a best pick for projects where frequent reporting to other stack holders is an inevitable task.
People can work on multiple projects simultaneously. Its rich and well illustrative dashboard feature makes JIRA a best pick for projects where frequent reporting to other stack holders is an inevitable task.
What do you dislike about the product?
I did not find any major downside with the tool. However I realize if it collaborates with an analytic tool to report productivity or performance stats about individual team member, it can become more powerful tool than now.
What problems is the product solving and how is that benefiting you?
We have completely adopted agile in our project, and the tool helped us a lot in this direction. Its workflow feature allows us to get people involved in phases and as per need.
Jira Service Desk review
What do you like best about the product?
JIRA Service Desk does indeed have some nice options, Things like allowing form submissions (from existing forms on your own website) to create an issue (and a new user if they don't exist) would allow customers like us to fully adopt and never look back.
What do you dislike about the product?
Having an API that would allow creating customers and working with our own forms is missing as well.
What problems is the product solving and how is that benefiting you?
Project management / Ticket logging , Issue tracking.
Organizing projects with Jira
What do you like best about the product?
It is a great system for managing and organizing tasks, it brings the statistics of the tasks and time that took each task. It has a great view through kanban panels. It's a great tool for anyone who uses the scrum methodology.
What do you dislike about the product?
It has many configurations that can make the system somewhat complex, especially for those who are new to the system or looking for simplicity and ease.
What problems is the product solving and how is that benefiting you?
With Jira it was possible to manage my activities in a clear and objective way and with that it was possible to increase my productivity, because it became clear what was priority.
Recommendations to others considering the product:
I recommend to anyone who needs an organization to develop software or for those who need to manage activities in a project.
Really good product
What do you like best about the product?
I like how tasks are handled and assigned to users. Also is very good to log the time spent on a single activity/task. It's very useful to create the spring and the tasks related to that spring, and I think it's very intuitive how to check the progress of a task.
What do you dislike about the product?
Sometimes is very difficult to go through the permission of different users
What problems is the product solving and how is that benefiting you?
Delivery of project with AGILE approach
Recommendations to others considering the product:
NA
JIRA one place to track end to end delivery of IT cycle
What do you like best about the product?
Dashboards, Incident Management, Change request cycle, reporting and many other tools and features.
What do you dislike about the product?
complex queries to retrieve some reports.
What problems is the product solving and how is that benefiting you?
Lean Agile process and JIRA is the backbone for the delivery and monitoring
Great Communication Tool
What do you like best about the product?
Integration with other communication products and services.
What do you dislike about the product?
Cannot find any real complaints. Very solid service.
What problems is the product solving and how is that benefiting you?
Everything from simple one-off fixes to major software issues that remand developer involvement.
Defect management tool
What do you like best about the product?
TO Maintain the defects, user stories
Notifications
Accessibility
Notifications
Accessibility
What do you dislike about the product?
Some what level UI is not as much as good
Performance is slow
Performance is slow
What problems is the product solving and how is that benefiting you?
As I am working as a QA. So, i used this software more then 3 years, to manage project from scratch to deliver. It's reallly Good Software
Good Tracking
What do you like best about the product?
Easy to use easy to prioritize good choice of selections easy to sort and creat groups
What do you dislike about the product?
Can get a bit complicated choices can be limited but it might not be set up correctly
What problems is the product solving and how is that benefiting you?
All IT problems
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