Jira Service Management
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Configurable workflow and ease of customization
What do you like best about the product?
Ability to create specific issue types (ie custom complaints and customer feedback) and be able to create your own custom fields and workflows is very valuable.
What do you dislike about the product?
Creating too many custom fields (and making them required) can prevent incoming inquires received from customers. It was not obvious that several custom fields needed to be removed.
What problems is the product solving and how is that benefiting you?
Customer support
JIRA for work
What do you like best about the product?
Jira is suitable for issue tracking and project management. All the required documents and progress can be found on one link. Even a closed issue can be easily found with assigned unique number . It can be assigned to concerned party and all stakeholders can be added as watchers. every time there will be a movement, an email would be sent to all stakeholders. User can create their own dashboards to segment issues based on project. This dashboard can be shared with the team. Reports can be created by simple queries and can also be converted in excel format for mailing purpose.
What do you dislike about the product?
It should have an easy set up process - example quick link / steps to create dashboards.
What problems is the product solving and how is that benefiting you?
Issue tracking
Internal ticket creation for services
Suitable for issue tracking, ticket creation and project management
Internal ticket creation for services
Suitable for issue tracking, ticket creation and project management
Recommendations to others considering the product:
It is an cost effective option for issue tracking and project management
It's a great tool
What do you like best about the product?
It is simple to use, has lots of functionality and flexibility, keeps track of branches, great when combined with bitbuket and git.
What do you dislike about the product?
It's overwhelming at first, the factory server logs out a user and I think doesn't use cookies.
What problems is the product solving and how is that benefiting you?
We are using it to manage work distribution among software engineers and SQAs.
Customizable and powerful project management
What do you like best about the product?
it covers the management of any project in any stage...
I love the customized dashboards.
Also when you go into it, reporting is very good
I love the customized dashboards.
Also when you go into it, reporting is very good
What do you dislike about the product?
Searching tickets without ID can be complicated sometimes.
Also it's made with Java, soooo... it's slow
Also it's made with Java, soooo... it's slow
What problems is the product solving and how is that benefiting you?
tracking IT projects
Versatile software for IT troubleshooting & project management
What do you like best about the product?
Dashboards/visualizations and customization capabilities
What do you dislike about the product?
Parts of the layout & design are not intuitive. Searching for old tickets is not always easy.
What problems is the product solving and how is that benefiting you?
Streamlining and documenting the processes in project management. This can be used in numerous ways for any enterprise-level organization.
Jira service desk
What do you like best about the product?
Its ease of use and setup. Fleixible in what you have. Low cost to run and low pricing for agents. Good use of workflow and automation on the features. Easy to track customers issues and resolve them in a timely manner.
What do you dislike about the product?
So far nothing that I dislike about Jira Service Desk
What problems is the product solving and how is that benefiting you?
Dealing with customers errors and bugs. General support and help with our system. Jira makes it easy to repsond and help our clients
A tool every software development team should have
What do you like best about the product?
The ability to track almost all aspects of software development and product maintenance
What do you dislike about the product?
A little complex, but maybe because the product had so many features
What problems is the product solving and how is that benefiting you?
Mostly all of product maintenance related issues tacked on jira
JIRA - Best tool to enable agile in all aspects starting from product backlogs till QA activities
What do you like best about the product?
I have been using JIRA for over last four years since we have started Agile in our project. Best thing about JIRA is, it makes you to track each and every aspect (granular level details) about a ticket. A ticket can be a story, bug, enhancement, etc.
People can work on multiple projects simultaneously. Its rich and well illustrative dashboard feature makes JIRA a best pick for projects where frequent reporting to other stack holders is an inevitable task.
People can work on multiple projects simultaneously. Its rich and well illustrative dashboard feature makes JIRA a best pick for projects where frequent reporting to other stack holders is an inevitable task.
What do you dislike about the product?
I did not find any major downside with the tool. However I realize if it collaborates with an analytic tool to report productivity or performance stats about individual team member, it can become more powerful tool than now.
What problems is the product solving and how is that benefiting you?
We have completely adopted agile in our project, and the tool helped us a lot in this direction. Its workflow feature allows us to get people involved in phases and as per need.
Jira Service Desk review
What do you like best about the product?
JIRA Service Desk does indeed have some nice options, Things like allowing form submissions (from existing forms on your own website) to create an issue (and a new user if they don't exist) would allow customers like us to fully adopt and never look back.
What do you dislike about the product?
Having an API that would allow creating customers and working with our own forms is missing as well.
What problems is the product solving and how is that benefiting you?
Project management / Ticket logging , Issue tracking.
Organizing projects with Jira
What do you like best about the product?
It is a great system for managing and organizing tasks, it brings the statistics of the tasks and time that took each task. It has a great view through kanban panels. It's a great tool for anyone who uses the scrum methodology.
What do you dislike about the product?
It has many configurations that can make the system somewhat complex, especially for those who are new to the system or looking for simplicity and ease.
What problems is the product solving and how is that benefiting you?
With Jira it was possible to manage my activities in a clear and objective way and with that it was possible to increase my productivity, because it became clear what was priority.
Recommendations to others considering the product:
I recommend to anyone who needs an organization to develop software or for those who need to manage activities in a project.
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