Jira Service Management
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Jira for sprints
What do you like best about the product?
Its drag and drop and easy to manage tasks and stories.
What do you dislike about the product?
limited predfined dashboards. Would be best if there are more readily available dashboards.
What problems is the product solving and how is that benefiting you?
Monitoring of sprints includong backlogs.
A great platform to plan and organize daily tasks.
What do you like best about the product?
Jira is a platform to plan and organize daily my own tasks. It has an easy interface to use and let you monitorize and search information about your work and other people work and progress.
The most thing that I like is the own "Dashboard" where you can add your favourites gadgets and organize as better posible your work.
About the gadgets there are one called "Time sheet" so useful. Here you can set the hours dedicated for every task and have the control and the sum about it.
And finally, I like the option to link Jira with your email because at this way all the updates on Jira arrive to your email account.
The most thing that I like is the own "Dashboard" where you can add your favourites gadgets and organize as better posible your work.
About the gadgets there are one called "Time sheet" so useful. Here you can set the hours dedicated for every task and have the control and the sum about it.
And finally, I like the option to link Jira with your email because at this way all the updates on Jira arrive to your email account.
What do you dislike about the product?
Maybe, when you don't know very much this platform it can be a little bit difficult to use it. But in general I don't have any complaints.
What problems is the product solving and how is that benefiting you?
I don't find any problems with this platform.
Recommendations to others considering the product:
I would recommend Jira because I think it's a good option to get a control of the state of the tasks and to organize the work of the employees on a business work.
High quality ITSM with a lot of integrative features
What do you like best about the product?
It is super feature-rich, packed with a lot of valuable filters, options, widgets, boards, graphs etc. It is a brilliant task-management and task overview system. It can provide solid statistics on your tasks and track anything you put in it. Graphic user interface is getting much nicer with every new update. It is quite obvious and easy to use, overall user-interface for working with your tasks/tickets and boards is super user-friendly. Jira is a truly essential tool for your team to be efficient and be better at task management and collaboration.
What do you dislike about the product?
It is not that easy and obvious how to customize it for your needs whether it is your dashboard, custom filters, widgets, boards, tasks etc. It takes some time in order to start using it to the fullest and figure out how to use all the settings and be truly efficient with it. So, do not think that you will get into your dream workflow in a day or even a week if you are a first-time user. Give it a month or so of persistent work and customization, integration with other tools and services. Get feedback from your team members and do it again until you figure it out completely.
Also, I do not like how their versioning system works. We have many teams in our company, but all different teams have different Jira licenses so they are forced to stick and work with different versions of the software from the time when the license was bought. It is ridiculous that Jira does not allow you simply to always update to the latest version, you have to pay and use each version separately.
Also, I do not like how their versioning system works. We have many teams in our company, but all different teams have different Jira licenses so they are forced to stick and work with different versions of the software from the time when the license was bought. It is ridiculous that Jira does not allow you simply to always update to the latest version, you have to pay and use each version separately.
What problems is the product solving and how is that benefiting you?
We track all our tasks, assess and prioritize , create sprints, log working time, provide statistics to our managers and teams and basically work in Jira Service Desk on daily basis. Without Jira we would not have such an efficient team and task management workflow. It helps us a lot in order to organize and prioritize all of our tasks.
Recommendations to others considering the product:
Definitely worth a try. It is super reach in features and it can be heavily customized to the needs of your team.
Ease of use
What do you like best about the product?
Jira keeps track of tickets relatively easy.
What do you dislike about the product?
Jira is next to impossible to search for anything in.
What problems is the product solving and how is that benefiting you?
Day to day tickets that users call in.
JIRA can be very Usefull
What do you like best about the product?
A robust amount of reporting, dashboards, customizations. It provides a level visibility into tasks that much other help or support desks do not.
What do you dislike about the product?
Geared towards highly technical users who want to learn JQL. With large organizations, such as mine, it becomes overwhelming when not maintained properly. Old projects and categories not removed can create a usability nightmare.
What problems is the product solving and how is that benefiting you?
Creating tasks workflows, Using it to provide visability to business requests and break them down into types for reporting purposes
Jira Service Desk Review
What do you like best about the product?
The easy way to track and keep up on customers information of services provided. All information is found in one are which makes everything much easier and quicker.
What do you dislike about the product?
So far I like everything about the Jira Service Desk.
What problems is the product solving and how is that benefiting you?
Tracking customers information. Makes following up with customer much easier.
Decent but cluncky
What do you like best about the product?
Many different departments can use it for many purposes
What do you dislike about the product?
Super cluncky. Just not intuitive. Hard to find old documents
What problems is the product solving and how is that benefiting you?
Reporting concerns. Easy to track what needs to be done
Easy to Use, Hard to Get Buy In
What do you like best about the product?
It is very easy to scale to receive requests throughout the company for changes, bugs, etc., and manage them among the project team implementing the change.
What do you dislike about the product?
The email features can get a bit much, and some users don't respond to the emails because of the quantity sent
What problems is the product solving and how is that benefiting you?
Change requests
Recommendations to others considering the product:
More compatibility with emails and prioritization levels
Intuitive user interface
What do you like best about the product?
The fact that it helps in automation of recurring tasks amd real time collaboration and allows you to keep things simple and easy for end users
What do you dislike about the product?
Jira service desk does not embed a knowledge base by itself. Portal customization is a big challenge
What problems is the product solving and how is that benefiting you?
It helps me to keep things simple and easy for the end users and real time collbo
JIRA is a Easy User Interface Application
What do you like best about the product?
It's easy to use and makes it very comfortable for the user to work on raise tickets, defects and total project with test management in a day's life.
What do you dislike about the product?
It can have more features such as backtracking and integrating with all the 3 rd party applications
What problems is the product solving and how is that benefiting you?
We can easily track the ticket and service request status and it saves a lot of time and easy to use..
Recommendations to others considering the product:
Very easy to use and track.. go for it..
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