Jira Service Management
AtlassianExternal reviews
937 reviews
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Best ticketing tool
What do you like best about the product?
It's easy to learn. Better than other ticketing tool to follow up.
What do you dislike about the product?
Some times notification will not pop up.
What problems is the product solving and how is that benefiting you?
To address the query within given SLA
Jira as Management tool
What do you like best about the product?
Really like the collective features which give a seamless experience.
What do you dislike about the product?
a new user would find it little complex beforehand
What problems is the product solving and how is that benefiting you?
Really liked the automated workflows, SLA rules, approvals, and queues, really streamlines the request management.
Performance
What do you like best about the product?
Jira Service Management's strength lies in its ability to streamline service delivery and improve team collaboration. It excels at centralizing request management, automating workflows, and providing a robust knowledge base for self-service support. The platform's integration with other Atlassian tools, like Confluence for knowledge base management, enhances its overall value.
What do you dislike about the product?
Jira Service Management (JSM) has some downsides, including a steep learning curve, complex interface, and potential performance issues, especially with large numbers of users or complex configurations. Some users also find it lacks certain basic ticketing system features or struggles with specific integrations. Additionally, the tool may not be ideal for teams not using Agile methodologies due to its focus on that framework.
What problems is the product solving and how is that benefiting you?
Jira Service Management (JSM) solves problems related to inefficient service delivery, lack of collaboration, and poor visibility across teams by providing a centralized platform for managing service requests, incidents, problems, and changes. This leads to benefits like faster response times, improved customer satisfaction, and better team collaboration, ultimately increasing overall efficiency and productivity
Why choose Jira Service Management?
What do you like best about the product?
It helps us to adopt quickly because of its real time updates.
What do you dislike about the product?
Its just the it is more complex than other tools.
What problems is the product solving and how is that benefiting you?
Well it makes collaborations with teams easier.
Jira advatages
What do you like best about the product?
Customer support, ease of integration, number of features, ease of use
What do you dislike about the product?
ease of implementation, frequency of use
What problems is the product solving and how is that benefiting you?
Jira Service Management just like service, I think it helps in managing hardware products to-date.
Flexible platform for various needs.
What do you like best about the product?
Easy of setup & use. You can customize it according to your need.
What do you dislike about the product?
Some time their backend goes slow & during peak time if their services goes slow then it is troublesome.
What problems is the product solving and how is that benefiting you?
Some inbuilt reporting is good but SLA report also have some issue with default configuration.
Makes it easier to plan, manage and track complex projects
What do you like best about the product?
Jira Service Management helped our small team stay organized during a complex cloud migration project. We were setting up a secure landing zone on GCP and migrating from Oracle Cloud. With just three of us an architect, PM, and me kept our tasks and priorities clear, and the integrations made collaboration smooth.
What do you dislike about the product?
What i dislike about Jira is it can get a little too much sometimes like, if there are too many fields or the workflows are super complicated, it just slows things down. Also, the interface isn’t the easiest to pick up right away.
What problems is the product solving and how is that benefiting you?
Mostly use it for managing tickets incidents, requests, stuff like that. It helps keep track of who’s doing what so things don’t get lost or forgotten. Super useful when we’re juggling a bunch of tasks during cloud projects.
Jira is blessing to keep your project on track.
What do you like best about the product?
So its making groups and define it. To make things align. Makes to more useful and simple. And I love the way it is transparent to our colleagues that how much we are working
What do you dislike about the product?
It can be little bit more animated. And it should show how to overall project working in summary more then numbers.
What problems is the product solving and how is that benefiting you?
SO, as I told earlier, that jira helps me to minimize the work.And then help me to see through what's are missing work and what's up, ending, and I can just go through and make it happen.
Jira service management review
What do you like best about the product?
Being able to set priority among thousands of tickets appearing with ease of access helps a lot.
What do you dislike about the product?
There is a cluster of unnecessary fields and dropdowns which makes it complex.
What problems is the product solving and how is that benefiting you?
Not being needed to personally contact someone to fix an issue is good, it helps in having authority.
Jira Service Management helps teams handle IT issues and service requests all in one place.
What do you like best about the product?
It has a lot of helpful features for handling requests, tracking incidents, and automating tasks, which saves time.
You get clear dashboards and reports, so it’s easy to see what’s working and spot problems.
You can tweak it to fit your team’s needs and connect with tools you’re already using.
You get clear dashboards and reports, so it’s easy to see what’s working and spot problems.
You can tweak it to fit your team’s needs and connect with tools you’re already using.
What do you dislike about the product?
Learning all the features can be tough at first—there’s a lot to take in, and it might feel overwhelming.
The interface can look busy, which makes it harder for new users to get started.
Pricing can add up, especially if you go for advanced options.
The interface can look busy, which makes it harder for new users to get started.
Pricing can add up, especially if you go for advanced options.
What problems is the product solving and how is that benefiting you?
Honestly, Jira Service Management has made things a lot easier for me. It keeps all our IT issues and service requests in one spot, so nothing slips through the cracks. Communication's way smoother now and it just saves us time sorting things out.
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